8.6
Very Good

From 171 reviews

Provided by travelers on
Cleanliness

8.6

Room Comfort

8.7

Meal

8.6

Location

8.8

Service and Facilites

8.6

People often mention about Rosa Hostel
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Accessibility (9)
Ambiance (9)
Surroundings (8)
Staff Friendliness (8)
Wifi (8)
Hotel Area (8)
Room Space (7)
Bedroom (7)
Distance to City Center (6)
Activity Option (6)
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Traveler Reviews Rosa Hostel

Number of reviews per page
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40

Customer reviews

Indah R.
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9.1

/10

Reviewed 5 week(s) ago

The hotel is clean, fragrant, the staff is friendly😍
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Accommodation's Reply
24 Mar 2025
Thank you very much for your positive comments. We are very happy to hear that you enjoyed your stay at our hotel. We will continue to strive to maintain cleanliness, comfort, and friendly service to provide the best experience for every guest. Hope to welcome you back again in the future. Rosa Hostel Management
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Satrio
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 6 week(s) ago

There's no mistake, it's a cheap hotel that feels like a 5 star. Her sister is beautiful and diligent in watching her live stream.
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j***y
icon-Business
Business
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9.4

/10

Reviewed 11 week(s) ago

A very comfortable yet affordable place to stay in Lampung. Clean and simple. I believe its a new hostel. Hopefully they can maintain their quality of service.

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A***n
icon-origin-TRAVELOKA

8.8

/10

Reviewed 11 week(s) ago

can't watch Netflix have to pay for it yourself
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1 people find it helpful

A***a
icon-Transit
Transit
icon-origin-TRAVELOKA

5.0

/10

Reviewed 17 week(s) ago

The staff was very unfriendly, not helpful at all. I ended up not staying.
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M***s
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Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 18 week(s) ago

The place is great, comfortable, nice.
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1 people find it helpful

a***g
icon-origin-TRAVELOKA

10.0

/10

Reviewed 19 week(s) ago

really cool, really recommended, the place is simple, just right for you to be alone, comfortable, you can do Netflix
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S***A
icon-Business
Business
icon-origin-TRAVELOKA

8.2

/10

Reviewed 21 week(s) ago

Friendly stafs but no foods available.

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Accommodation's Reply
13 Nov 2024
Thank you for your feedback. We are glad to hear that you were satisfied with the friendliness of our staff. We apologize for the inconvenience caused by the unavailability of food during your stay. We will consider your feedback to improve our services in the future. We hope you continue to enjoy your stay with us, and we look forward to welcoming you back again in the future. Thank you, Rosa Hostel Management
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8.7

/10

Reviewed 21 week(s) ago

the only thing that's lacking is that the sheets are dirty, there is a blood-rich plaque as well, even though the deluxe one, everything else is ok, the lock is also strategic
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Accommodation's Reply
13 Nov 2024
Thank you for your feedback. We greatly appreciate your input. We apologize for the inconvenience you experienced regarding the bed linen. We will immediately check and ensure the cleanliness and quality of the linen we use. Glad to hear that you are satisfied with our location and overall service. We look forward to welcoming you back in the future with better service. Thank you, Rosa Hostel Management
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S***A
icon-origin-TRAVELOKA

8.4

/10

Reviewed 21 week(s) ago

The mattress sank in so I woke up with sore back muscles.
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1 people find it helpful

Accommodation's Reply
08 Nov 2024
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the mattress condition. We fully understand how this can disrupt your sleep, and we are truly sorry if this affected your stay. We will immediately check the mattress condition and make necessary improvements to prevent a similar incident from happening again. Your comfort is our top priority, and we will do our best to ensure our guests are always comfortable. Thank you, Rosa Hostel Management
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Rima N.
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8.5

/10

Reviewed 26 week(s) ago

It's a bit hot, the AC is not strong
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Accommodation's Reply
05 Nov 2024
Good afternoon Mrs. Rima, Thank you for your feedback. We apologize if the AC temperature does not feel optimal. We will immediately check and make sure your comfort is better maintained. We hope your visit remains enjoyable, and we will strive to improve the quality of our services. If there is anything else we can help you with, please do not hesitate to contact us. Thank you, Rosa Hostel Management
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S***y
icon-origin-TRAVELOKA

8.5

/10

Reviewed 27 week(s) ago

Although it is a hostel, the facilities are good, there is wifi, hot water, AC, dispenser. The hostel is new and clean, with spacious parking.
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Accommodation's Reply
09 Oct 2024
Thank you for your positive comments. It is great to hear that you enjoyed the facilities we offer. We strive to maintain cleanliness and comfort, and provide everything our guests need. We hope your next visit will be as pleasant.
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d***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.4

/10

Reviewed 28 week(s) ago

The place is comfortable and clean, the staff is friendly 👌🏽.
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Accommodation's Reply
09 Oct 2024
Thank you very much for your compliments. We are very happy to hear that you are comfortable and satisfied with our services. Our team always tries to provide the best for our guests. Hope to welcome you back soon.
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A***s
icon-origin-TRAVELOKA

9.4

/10

Reviewed 31 week(s) ago

Great, improve the friendliness of the security staff when parking vehicles.
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1 people find it helpful

Accommodation's Reply
02 Sep 2024
Good Afternoon Sir/Madam, Thank you for your feedback. We are glad that you are satisfied with your experience at Rosa Hostel. We will immediately convey your feedback to our security team to ensure a more friendly and satisfying parking service in the future. Thank you for your attention and support. Do not hesitate to contact us if you have any suggestions or other needs. We are always ready to help. Thank you. Rosa Hostel Management.
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N***l
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 37 week(s) ago

The rooms are comfortable and clean, but unfortunately there is no lift access. So it's quite tiring if you carry a suitcase and have to go back and forth up and down the stairs.
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3 people find it helpful

MG Eralestari W. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.4

/10

Reviewed 41 week(s) ago

Clean bedroom, clean bathroom, okay warm water, okay wifi, okay smart TV, okay soundproofing, clean bed sheets, okay lights, safe doors. Recommended.
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1 people find it helpful

Accommodation's Reply
26 Jun 2024
Dear Sir/Madam. Thank you very much for your positive review. We are very happy to hear that you enjoyed your stay at our hotel. Ensuring the comfort and cleanliness of rooms is our top priority, and we really appreciate that you feel that the bedroom and bathroom are clean, and that facilities such as warm water, wifi, smart TV and soundproofing meet your expectations. We always try to provide the best service to each of our guests, and your recommendation means a lot to us. This is a great encouragement for our entire team to continuously improve our service standards. We hope to welcome you back in the future for an even better stay. If there are any special requests or other assistance we can provide, please do not hesitate to contact us. Thank you again for your positive review. Sincerely, Rosa Hostel Management.
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D***a
icon-origin-TRAVELOKA

6.0

/10

Reviewed 41 week(s) ago

The water in the accommodation is dead, you have to check the water often. This is the most fatal thing during my stay here. Water is a primary need. Then there is no compensation regarding water problems so it's not really comfortable staying here.
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2 people find it helpful

Accommodation's Reply
26 Jun 2024
Dear Valued Guests, We apologize for the inconvenience experienced during your stay at our hotel. We value your input and we are very sorry that you are facing problems with your water supply. We have taken immediate steps to ensure that this issue does not occur again in the future. We hope you give us the opportunity to improve your experience in the future. If there is anything we can help with, please don't hesitate to contact us directly. Once again, we apologize for any inconvenience you have experienced and we thank you for your valuable feedback. Sincerely, Rosa Hostel Management.
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Angela P.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 48 week(s) ago

Very satisfying, the place is comfortable and clean 👍.
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Accommodation's Reply
08 May 2024
Thank you for your very satisfying review. We are very happy to hear that you enjoyed your experience at our hotel and felt comfortable and satisfied with the cleanliness of our hotel. We hope to welcome you back in the future for the same or even better experience.
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Angela P.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 49 week(s) ago

Good service, all friendly, all ok.
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3 people find it helpful

Accommodation's Reply
02 May 2024
Good afternoon Ms. Angela P. Thank you very much for your positive review. We are happy to hear that you are satisfied with our service and friendliness. We strive to maintain our service standards, and will always strive to provide the best experience for every guest. Hopefully we can welcome you back another time. Thank You. Management Rosa Hostel.
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V***a
icon-origin-TRAVELOKA

5.0

/10

Reviewed 51 week(s) ago

Even though the bed sheets had just arrived, they were already a bit dirty. But it takes cash 🥲.
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1 people find it helpful

Accommodation's Reply
20 Apr 2024
We are very sorry to hear about your experience with less than clean bed linen while staying at our hostel. We understand how important comfort and cleanliness are while staying at our Hostel. To ensure this problem does not reoccur, we will review our cleaning procedures and take any necessary corrective action. We will also coordinate with our housekeeping team to ensure better service quality in the future. We apologize for the inconvenience you experienced. We hope to welcome you back and provide a better stay experience. Thank you for your valuable input. Sincerely, Rosa Hostel Management.
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Number of reviews per page
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Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
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