9.3
Exceptional

From 169 reviews

Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

8.8

Location

9.2

Service and Facilites

9.1

People often mention about Horison Suite & Residences Iswara Bekasi
All
Staff Friendliness (30)
Bedroom (26)
Ambiance (25)
Room Space (25)
Accessibility (24)
Hotel Area (21)
Distance to City Center (20)
Family Friendly (20)
Bathroom (20)
Wifi (18)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Horison Suite & Residences Iswara Bekasi

Number of reviews per page
20
40

Customer reviews

Alvia M. N.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 1 week(s) ago

The room is clean and quite affordable. The downside is that it is difficult for a group stay, because there is only one card, and the elevator card and room card are different.
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
28 Mar 2025
Dear Mr. Alvian MN Warm greetings from Hotel Horison Suites Iswara Bekasi. Thank you for the positive review given, We really appreciate Mr. Alvian MN's time to provide such a positive review of your stay experience at Hotel Horison Suites Iswara Bekasi regarding the cleanliness of our hotel. We are glad that Mr. Alvian MN Enjoyed a memorable stay at our hotel. Our staff strives to provide the best service to every guest, and being a part of Mr. Alvian M. N's positive memories is special to us. The review given by Mr. Alvian M. N is an additional motivation for us to continue to improve our service standards. We look forward to welcoming Mr. Alvian MN Back in the future for an even better stay experience at Hotel Horison Suites Iswara Bekasi. Thank you. Warm Regards. Komang Sumerta. General Manager.
Translated by Google Icon
See original
Emil I.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 3 week(s) ago

I recently stayed at Hotel Horison for a week due to my house being affected by a flood. The hotel provided a comfortable stay with clean and spacious rooms, which allowed me to rest well during my time there. The location was also convenient, as it was close to my home and near Pakuwon Mall, making it easy to access essential needs. Since my stay was during the month of Ramadan, I appreciated that the hotel provided both sahur and iftar meals with a variety of food options. This thoughtful service made my stay even more pleasant. Overall, my experience at Hotel Horison was positive. The cleanliness, comfort, and strategic location made it a great place to stay during a challenging time. I would recommend this hotel to anyone looking for a well-maintained and accommodating place to stay.
Read More

Find this review helpful?

Accommodation's Reply
18 Mar 2025
Dear Mr./Mrs. Emil l. Warmest greetings from Hotel Horison Suites Iswara Bekasi. Thank you for your positive review, We greatly appreciate your time to provide such a positive review of your stay at Hotel Horison Suites Iswara Bekasi regarding our rooms and your comments regarding our restaurant. We are glad that Mr./Mrs. Emil l enjoyed a memorable stay at our hotel. Our staff strives to provide the best service to every guest, and being a part of Mr./Mrs. Emil l's positive memories is a special thing for us. The review given by Mr./Mrs. Emil l is an additional motivation for us to continue to improve our service standards. We look forward to welcoming Mr./Mrs. Email l back in the future for an even better stay at Hotel Horison Suites Iswara Bekasi. Thank you. Warm Regards. Komang Sumerta. General Manager.
Translated by Google Icon
See original
S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.7

/10

Reviewed 3 week(s) ago

The room atmosphere is comfortable, I ordered a deluxe free upgrade to a junior suite. The room is not soundproof, sounds from the next room can be heard. The food tastes okay, but the variants are not many.
Translated by Google Icon
See original

3 people find it helpful

Accommodation's Reply
26 Mar 2025
Dear Mr./Mrs. S*a. Warm greetings from Hotel Horison Suites Iswara Bekasi. Thank you for your positive review. We greatly appreciate your time to provide such a positive review of your stay at Hotel Horison Suites Iswara Bekasi regarding the comfort of our hotel. We are glad that Mr./Mrs. S*a enjoyed a memorable stay at our hotel. Our staff strives to provide the best service to every guest, and being a part of Mr./Mrs. S*a's positive memories is a special thing for us. The review given by Mr./Mrs. S*a is an additional motivation for us to continue to improve our service standards. We look forward to welcoming Mr./Mrs. S*a back in the future for an even better stay at Hotel Horison Suites Iswara Bekasi. Thank you. Warm Regards. Komang Sumerta. General Manager.
Translated by Google Icon
See original
Profile Picture
dwihiday
icon-origin-TRAVELOKA

9.4

/10

Reviewed 3 week(s) ago

Stayed 2 nights. Everything was the best. Got a free upgrade to a junior suite. Thank you.
Translated by Google Icon
See original

3 people find it helpful

Accommodation's Reply
11 Mar 2025
Dear Mr./Mrs. Dwihiday. Warm greetings from Hotel Horison Suites Iswara Bekasi. Thank you for your positive review. We greatly appreciate your time to provide such a positive review of your stay at Hotel Horison Suites Iswara Bekasi. We are delighted that you enjoyed a memorable stay at our hotel. Our staff strives to provide the best service to every guest, and being a part of your positive memories is a special thing for us. The review given by Mr./Mrs. Dwihiday is an additional motivation for us to continue to improve our service standards. We look forward to welcoming you back in the future for an even better stay at Hotel Horison Suites Iswara Bekasi. Thank you. Warm Regards. Komang Sumerta. General Manager.
Translated by Google Icon
See original
A***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA

6.5

/10

Reviewed 4 week(s) ago

unfortunately when I arrived the swimming pool was under renovation the GM couldn't be opened the food was not varied, the taste was not good, the staff were not friendly and looked down on people.
Translated by Google Icon
See original

2 people find it helpful

Accommodation's Reply
07 Mar 2025
Dear Mr./Mrs. A*s. Warm greetings from Hotel Iswara Bekasi. Thank you Mr./Mrs. A*s for taking the time to give us this review. We are very sorry to hear that you had an unpleasant experience with the swimming pool that was not yet accessible, the gym that had to be accessed, the food that was not very varied and our staff. We have identified the problem and will make improvements to the related issues immediately. We will do everything we can to improve the situation and avoid similar situations in the future. We look forward to welcoming you back to Hotel Horison Suites Iswara Bekasi. Thank you. Warm Regards. Komang Sumerta. General Manager.
Translated by Google Icon
See original
Deviena F. Y.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.3

/10

Reviewed 5 week(s) ago

clean, comfortable room, cool view, friendly staff, but unfortunately the swimming pool can't be used yet, the food is cold, and the traditional cakes are a bit hard, improve the taste again, but the hotel is really a must visit because it's so comfortable that even children feel at home 🥰🫶
Translated by Google Icon
See original

2 people find it helpful

Accommodation's Reply
07 Mar 2025
Dear Mrs. Deviena FY Warm greetings from Hotel Horison Suites Iswara Bekasi. We greatly appreciate Mrs. Deviena F. Y's positive review! Mrs. Deviena F. Y's review of Hotel Horison Suites Iswara Bekasi is truly a source of pride for us. We are glad that Mrs. Deviena F. Y had a memorable stay at our hotel regarding the cleanliness and comfort of our hotel and we apologize for the cold food. We are committed to continuing to provide the best service to each of our guests. Thank you for choosing us as your place to stay in Bekasi. We look forward to welcoming Mrs. Deviena F. Y back in the future with a more satisfying experience. Thank you. Warm Regards. Komang Sumerta. General Manager.
Translated by Google Icon
See original
M***d
icon-origin-TRAVELOKA

8.8

/10

Reviewed 5 week(s) ago

If you want to stay with your family in Bekasi
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
05 Mar 2025
Dear Mr./Mrs. M*d. Warm greetings from Hotel Horison Suites Iswara Bekasi. Thank you for your positive review, We really appreciate your time to give such a positive review of your stay at Hotel Horison Suites Iswara Bekasi. We are happy if our hotel is recommended for you to stay when you come to Bekasi. We are glad that Mr./Mrs. M*d enjoyed a memorable stay at our hotel. Our staff strives to provide the best service to every guest, and being a part of Mr./Mrs. M*d's positive memories is special to us. The review given by Mr./Mrs. M*d is an additional motivation for us to continue to improve our service standards. We look forward to welcoming Mr./Mrs. (mention guest name) back in the future for a better stay at Hotel Horison Suites Iswara Bekasi. Thank you. Warm Regards. Komang Sumerta. General Manager
Translated by Google Icon
See original
D***i
icon-Business
Business
icon-origin-TRAVELOKA

9.7

/10

Reviewed 5 week(s) ago

The hotel is still very new! Service is OK! The staff is also helpful and informative when checking in and ordering food. Suggestion to add lighting in front of the make-up table in the room. Then a mini fridge can also be provided 😁 Overall, I really like staying here. The view is also beautiful in the morning.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
28 Feb 2025
Dear Mrs. DI. Warm greetings from Hotel Horison Suites Iswara Bekasi. We greatly appreciate Mrs. DI's positive review! Mrs. DI's review of Hotel Horison Suites Iswara Bekasi is truly a source of pride for us. We are glad that you had a memorable stay at our hotel regarding your comfort and satisfaction during your stay at our hotel. We are committed to continuing to provide the best service to each of our guests. Thank you for choosing us as your place to stay in Bekasi. We look forward to welcoming Mrs. DI back in the future with a more satisfying experience. Thank you. Warm Regards. Komang sumetra. General manager
Translated by Google Icon
See original
Iwan R.
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 5 week(s) ago

perfect service, I ordered a standard room, smoking. because there is no smoking, I was upgraded to a JS room and was not charged. thank you.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
28 Feb 2025
Dear Mr. Iwan R. Warm greetings from Hotel Horison Suites Iswara Bekasi. We greatly appreciate Mr. Iwan R's positive review! Mr. Iwan R's review of Hotel Horison Suites Iswara Bekasi is truly a source of pride for us. We are glad that you had a memorable stay at our hotel regarding your comfort and satisfaction during your stay at our hotel. We are committed to continuing to provide the best service to each of our guests. Thank you for choosing us as your place to stay in Bekasi. We look forward to welcoming Mr. Iwan R back in the future with a more satisfying experience. Thank you. Warm Regards. Komang sumetra. General manager
Translated by Google Icon
See original
N***r
icon-origin-TRAVELOKA

8.7

/10

Reviewed 6 week(s) ago

Good, comfortable, clean but the menu is lacking in variety. Stayed there for 2 nights and had the same breakfast menu.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
28 Feb 2025
Dear Mrs. NR. Warm greetings from Hotel Horison Suites Iswara Bekasi. We greatly appreciate Mrs. NR's positive review! Mrs. NR's review of Hotel Horison Suites Iswara Bekasi is truly a source of pride for us. We are glad that you had a memorable stay at our hotel regarding your comfort and satisfaction during your stay at our hotel. We are committed to continuing to provide the best service to each of our guests. Thank you for choosing us as your place to stay in Bekasi. We look forward to welcoming Mrs. NR back in the future with a more satisfying experience. Thank you. Warm Regards. Komang sumetra. General manager
Translated by Google Icon
See original
D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.1

/10

Reviewed 6 week(s) ago

This is the second time I have stayed here, from the beginning it was still open, overall everything is getting better, I hope you continue to be successful, thank you
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
22 Feb 2025
Dear Mrs. DA. Warm greetings from Hotel Horison Suites Iswara Bekasi. We greatly appreciate Mrs. DA's positive review! Mrs. DA's review of Hotel Horison Suites Iswara Bekasi is truly a source of pride for us. We are glad that you had a memorable stay at our hotel regarding your comfort and satisfaction during your stay at our hotel. We are committed to continuing to provide the best service to each of our guests. Thank you for choosing us as your place to stay in Bekasi. We look forward to welcoming Mrs. DA back in the future with a more satisfying experience. Thank you. Warm Regards. Komang sumetra. General manager
Translated by Google Icon
See original
Muana
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 7 week(s) ago

First stay at Horison Iswara which is only 5 months old. Cleanliness, comfort, breakfast, gym and swimming pool are quite good and complete. Will stay here again
Translated by Google Icon
See original

3 people find it helpful

Accommodation's Reply
22 Feb 2025
Dear Mrs. Muana M. Warm greetings from Hotel Horison Suites Iswara Bekasi. We greatly appreciate Mrs. Muana M's positive review! Mrs. Muana M's review of Hotel Horison Suites Iswara Bekasi is truly a source of pride for us. We are glad that you had a memorable stay at our hotel regarding your comfort and satisfaction during your stay at our hotel. We are committed to continuing to provide the best service to each of our guests. Thank you for choosing us as your place to stay in Bekasi. We look forward to welcoming Mrs. Muana M back in the future with a more satisfying experience. Thank you. Warm Regards. Komang sumetra. General manager
Translated by Google Icon
See original
A***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 7 week(s) ago

the hotel location is close to the city but not noisy, the atmosphere is calming, the bathroom is clean, the food for breakfast is varied..a little sharing, the staff should often check the food so that if there is any that runs out it can be refilled immediately, clean the vessels that have been used..the room should be given air freshener..towels should use clothes freshener..when cleaning the room should be confirmed first..the elevator, the room corridor is given air freshener..
Read More
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
22 Feb 2025
Dear Mr. AS. Warm greetings from Hotel Horison Suites Iswara Bekasi. We greatly appreciate your positive review! Your review of Hotel Horison Suites Iswara Bekasi is truly a source of pride for us. We are glad that you had a memorable stay at our hotel regarding your comfort during your stay at our hotel and we apologize for any inconvenience. We are committed to continuing to provide the best service to each of our guests. Thank you for choosing us as your place to stay in Bekasi. We look forward to welcoming you back in the future with a more satisfying experience. Thank you. Warm Regards. Komang sumetra. General manager
Translated by Google Icon
See original
F***n
icon-origin-TRAVELOKA

10.0

/10

Reviewed 7 week(s) ago

Comfortable, clean, quiet, good food, friendly staff, and excellent facilities.
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
13 Feb 2025
Dear Mr. FN. Warm greetings from Hotel Horison Suites Iswara Bekasi. We greatly appreciate your positive review! Your review of Hotel Horison Suites Iswara Bekasi is truly a source of pride for us. We are glad that you had a memorable stay at our hotel regarding your comfort and satisfaction during your stay at our hotel. We are committed to continuing to provide the best service to each of our guests. Thank you for choosing us as your place to stay in Bekasi. We look forward to welcoming you back in the future with a more satisfying experience. Thank you. Warm Regards. Komang sumetra. General manager
Translated by Google Icon
See original
w***y
icon-Business
Business
icon-origin-TRAVELOKA

9.6

/10

Reviewed 8 week(s) ago

The hotel is still new, modern minimalist ambience, clean rooms but small room size. Food is OK and reasonable price, easy parking, breakfast is OK but in my opinion the tea serving is too troublesome with a choice of unfiltered tea leaves, drinking becomes troublesome. The coffee is also coffee grounds. The cleanliness of the floor in the restaurant is very lacking because the floor is oily. Overall OK.
Read More
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
13 Feb 2025
Dear Mr. WY. Warm greetings from Hotel Horison Suites Iswara Bekasi. We greatly appreciate Mr. WY's positive review! Mr. WY's review of Hotel Horison Suites Iswara Bekasi is truly a source of pride for us. We are glad that you had a memorable stay at our hotel regarding your comfort and satisfaction during your stay at our hotel. We are committed to continuing to provide the best service to each of our guests. Thank you for choosing us as your place to stay in Bekasi. We look forward to welcoming Mr. WY back in the future with a more satisfying experience. Thank you. Warm Regards. Komang sumetra. General manager
Translated by Google Icon
See original
I***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8.5

/10

Reviewed 8 week(s) ago

Clean and good food on breakfast

Find this review helpful?

Accommodation's Reply
13 Feb 2025
Dear Mr. IN. Warm greetings from Hotel Horison Suites Iswara Bekasi. We greatly appreciate your positive review! Your review of Hotel Horison Suites Iswara Bekasi is truly a source of pride for us. We are glad that you had a memorable stay at our hotel regarding your comfort and satisfaction during your stay at our hotel. We are committed to continuing to provide the best service to each of our guests. Thank you for choosing us as your place to stay in Bekasi. We look forward to welcoming you back in the future with a more satisfying experience. Thank you. Warm Regards. Komang sumetra. General manager
Translated by Google Icon
See original
Hendrik S.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 9 week(s) ago

Very good hotel, clean and comfortable
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
07 Feb 2025
Dear Mr. Hendrik s. Warm greetings from Hotel Horison Suites Iswara Bekasi. We greatly appreciate Mr. Hendrik s' positive review! Mr. Hendrik s' review of Hotel Horison Suites Iswara Bekasi is truly a source of pride for us. We are glad that you had a memorable stay at our hotel regarding your comfort and satisfaction during your stay at our hotel. We are committed to continuing to provide the best service to each of our guests. Thank you for choosing us as your place to stay in Bekasi. We look forward to welcoming Mr. Hendrik s back in the future with a more satisfying experience. Thank you. Warm Regards. Komang sumetra. General manager
Translated by Google Icon
See original
Hendrik S.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 9 week(s) ago

Very good hotel, clean and comfortable
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
07 Feb 2025
Dear Mr. Hendrik s. Warm greetings from Hotel Horison Suites Iswara Bekasi. We greatly appreciate Mr. Hendrik s' positive review! Mr. Hendrik s' review of Hotel Horison Suites Iswara Bekasi is truly a source of pride for us. We are glad that you had a memorable stay at our hotel regarding your comfort and satisfaction during your stay at our hotel. We are committed to continuing to provide the best service to each of our guests. Thank you for choosing us as your place to stay in Bekasi. We look forward to welcoming Mr. Hendrik s back in the future with a more satisfying experience. Thank you. Warm Regards. Komang sumetra. General manager
Translated by Google Icon
See original
Adhityo P. N.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 9 week(s) ago

Nice place, will go there again next time.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
01 Feb 2025
Dear Mr. Adhityo PN Warm greetings from Hotel Horison Suites Iswara Bekasi. We greatly appreciate Mr. Adhityo P, N's positive review! Mr. Adhityo P, N's review of Hotel Horison Suites Iswara Bekasi is truly a source of pride for us. We are glad that you had a memorable stay at our hotel regarding your comfort during your stay. We are committed to continuing to provide the best service to each of our guests. Thank you for choosing us as your place to stay in Bekasi. We look forward to welcoming Mr. Adhityo P. N back in the future with a more satisfying experience. Thank you. Warm Regards. Komang sumerta. General manager.
Translated by Google Icon
See original
James T.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 10 week(s) ago

The atmosphere and service are very good
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
29 Jan 2025
Dear Mr. James T. Warmest greetings from Hotel Horison Suites Iswara Bekasi. We greatly appreciate Mr. Jmaes T's positive review! Mr. James T's review of Hotel Horison Suites Iswara Bekasi is truly a source of pride for us. We are glad that Mr. James T had a memorable stay at our hotel regarding our services. We are committed to continue providing the best service to each of our guests. Thank you for choosing us as your place to stay in Bekasi. We look forward to welcoming Mr. James T back in the future with a more satisfying experience. Thank you. Warm Regards. Komang Sumerta. General Manager.
Translated by Google Icon
See original
Number of reviews per page
20
40

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2025 Traveloka. All rights reserved