Everything was perfect except the girl who had check in us she was very professional at the beginning but at the end she shown up her dark side she left my passport on the table while I gave it to her 'hand on hand' at the first till I ask ' can I keep back my passport'? Remember, it was a important document which shouldn't put it on the table after you had finished input my personal information that's not how it works and while I tried to insert my credit card for deposit payment, with wrong side of chip inserted she grab my card directly and insert it on by herself strong enough thou very rude and the last, I have 2 different booking number she said I need to check-in and check out again she will help, but not promises I will get the same room, but she will try, she said while i'm asking the same question the day after with a guy and everything was settled with a satisfied answer the girl is so pretty fake for as a customer services attitude