Villa in Ban Pong

Will be miss this place much! Always love the ambience & friendly staffs! Thankyou so much p'NON & I love you p'AE

I had an incredibly disappointing stay at this hotel and feel compelled to share my experience. Basic amenities were either missing or of poor quality. The room was far from clean. There was hair and dandruff on the red sofa, mold and algae in the toilet corners, and a stained bedsheet. The towels weren't much different from rags , with the edges tattered and torn. The slippers were filthy with stains, and the carpet had not been vacuumed at all. When one of the front desk staff requested room service to clean our room with a vacuum, the cleaner actually argued with her in front of us and was unwilling to do it. Another major issue was the lack of a promised golf cart to pick us up. Despite calling 10 times, no one answered, and we were left to carry all of our luggage ourselves up to the lobby, which was an uphill task given the hotel's hilly terrain. During check-in, the staff made a huge mistake by assigning other guests to our booked room— the only room left. There was no proper verification of guest names, and they mixed up a Chinese (two-syllable) name with a Christian name! How can a hotel fail to check passports before assigning a room? We were forced to wait almost an hour to check in due to their mistake, causing us to miss our sunset plans. The staff only offered an insincere “sorry,” and when we requested to speak with a manager, he was equally unhelpful. The only compensation offered was 1,500 THB for their restaurant, which hardly felt like a fair resolution. As we paid good money for the room. The food was a letdown as well. I ordered a deep-fried roti with banana, and they accidentally used salt instead of sugar icing. It was incredibly salty, and I'm still unsure if this was an honest mistake or something done on purpose. The wifi was not existent. To top it all off , the next morning only yellowish muddy water came out of taps , and I found a piece of plastic in my breakfast omelette…

I had booked with them for 2 nights, the resort was nice service nice but there didn’t arrange the room that I booked for me. All rooms were over booked for the party. So they arranged unused room for me and my husband. No toilet inside we have to use share bathroom and spared beds. I really like the resort, I don’t mind to stay normal room with fan, but the resort people said will refund money for me but it was silience. I have contacted them but no response. So I have to write the review about it. Pity about that. However money is money not a Vi deal. Responsibilities are more important.

Cool place but not suitable for kids and elder

The scene at the entrance to the lobby is great. Just a little confused when arriving to the car parking area, the guard should told us to go straight to the drop off not the parking area. The ambiance is great though there are many guests but still relaxing & enjoyable. Walking around resort is a good exercise. Staff are friendly and welcoming both at the lobby & restaurants. The swimming pool has amazing view and quite romantic.

Peaceful, suitable for relaxing, nice view. The third time.