The location of the hotel was great. Short walk into town and the tram outside the train station goes directly to the hotel which made it very convenient for us coming by train with all our luggage. They also have a baggage storage room if you arrive early and do not want to pay the 25 euros for early check in. The room was a bit odd looking for hotel (office style ceilings and floors). There was a vent in the door so we could hear every time someone walked through the hallway. The main concern was the cleanliness of the room. There was what appeared to be dried pee on the floor outside the bathroom and bathroom door (photo attached). We were pretty exhausted from walking around town by the time we checked in and were only staying for one night so we just dealt with it; but, if cleanliness is a priority for you, I would not recommend this hotel. I saw a review from 6 months ago, prior to booking, that mentioned issues with cleanliness and the hotel responded "Your feedback has been taken very seriously, and we want to assure you that we are already addressing the points you've highlighted, including [...] bathroom cleanliness and functionality. We are implementing a thorough inspection process to ensure all areas of concern are promptly and effectively remedied" so I thought the issue would have been addressed by now. However, while the bathroom appliances functioned fine, I would not say the "thorough inspection process" that they promised has been implemented. I would have rated this hotel a 4/5 but it is pretty difficult to overlook the pee stains.

This place looked great in the photos and is in a beautiful location, so I booked a room and the breakfast buffet online. FOR FUTURE GUESTS: find another place for your vacation until the changes below are made! DO NOT PAY for breakfast, but instead go into town and enjoy a good meal at a reasonable price. Management, you own a beautiful place with so much potential! Here are some pointers for your business if you care to keep it going: *INVEST IN CUSTOMER SERVICE: when calling with a question and upon arrival Wednesday 7/8, the receptionist was very rude as if we were bothering her. I also witnessed her being extremely rude to a family with children for whom the room was not going to be ready to check in until 6pm. She told them they would “just have to wait, but could not stay in the hallway.” The gentleman said they had already waited for 2 hours at that point. Reach out to me, I would be more than happy to provide some coaching sessions! Note: **The lady working at the cafeteria that evening was a sweetheart** *HIRE GOOD CLEANING CREW: when we opened the room it smelled like rotten eggs. Upon entering the bathroom it became obvious that the smell was coming from the shower drain. After letting the water run for a while and opening all windows and doors, the smell subsided. Carpet, curtains, and chairs had questionable stains. Beds and sheets were okay. Dirty windows. Dirty light switches. Toilet (1980s model at best) had stains. Shower was dirty. *REMODEL/UPGRADE YOUR BUILDING: peeling paint, malfunctioning locks, old wooden windows, a TV from the 90s with 3 channels. Bathrooms are old and need to be replaced. Entire flooring needs to be replaced. Water pressure in the shower is too low and it was nearly impossible to regulate to a good temperature. The mini- fridge was not cold. No instructions for logging in to the WIFI. This is 2024, not 1924! *PROVIDE QUALITY FOOD AT THE BREAKFAST BUFFET: The eggs were disgusting: rubbery and tasteless. The coffee was undrinkable, very bitter. I tried 3 different types and they were all bad. The deli was room temperature, the rolls were stale, the milk was gross, pudding was expired, even the apples tastes odd. Furthermore, the silverware and plates were not clean. *PROVIDE SUPPLEMENTARY DRINKS/ FREE MINI-PUTT: provide free tea/ coffee/ water to your paying guests and allow them to play one free game of miniputt at a reserved timeslot. *GET RID OF THE CREEPY OWL MASCOT! As a business owner I understand that it is imperative to make a profit but you have to provide RELEVANT VALUE. The value you offer is mediocre at best. I am sending this email to management as well. Wishing you all the best in the future!

The hotel is perfectly located and just a few minutes walk to the beach. However, our experience was less perfect, as our room was not ready well after 19h, and even then, not properly cleaned. On top of that, we had to make our beds ourselves. Service desk was not helpful, and no reply to our email afterwards.

The hotel needs a major upgrade, the bed was okay but one closet door was broke, the curtain was hanging off the tracks, the bathroom was horrible, the shower had stains, the sink and the shower were both clogged. The ceiling parts were loose and moved with the wind. Felt dirty being inside the room. The elevator didnt work and it seemed overall stuffy. Not very welcoming atmosphere. Could be a very nice place if major restorations would be done. Breakfast was okay.

Decent hotel - does what it says, reasonable for the price. Had to wait for 30 mins+ at reception because the person in front of me had an issue, fine but would have been nice to have been dealt with by someone else. Good spot, good parking. Room was an odd layout but perfectly okay.