I did not have a great start here at Carmel Taíba. They sent me a link for pre-checkin but for no use. When me and my family arrived we had to wait a long time to go for the rooms. At the restaurant almost no staff were present to serve. However, I want to acknowledge that after sharing our concerns with the management team, they responded promptly and resolved the issues professionally. Mistakes can happen, but what truly matters is the effort made to address and improve them, which they did. Thank you Carmel Taíba team for making our second day amazing. That being said, the hotel structure, rooms, pool, and views are absolutely stunning.

I was there with my husband. Excellent resort. The view was spectacular, the food, the ambiance - all amazing. Every experience was magical.

Overall good experience with poor management of situation As we visited the Carmel Taiba last year and had a pleasurable time, we were hoping for a similar, if not slightly improved, stay. Sadly, however, our experience on this occasion fell short. On our first night, there was a party with blaring music taking place on the property adjacent to our room, which only stopped at around 5 am. After inquiring as to whether the party would be taking place the second night, they were unsure. So we asked if it was possible to move room, they said it was, but with an upgrade fee. While we understand the party was out of the control of The Carmel, the approach to rectify our extremely poor first night was inconsistent with five-star service and did not provide “the best sensations” as described on their website. Our initial room was not on the cheap side, so there was absolutely no expectation of having to put up with a rave all night. If this was a possibility, this should have been made clear during the booking process, in which case we would have selected an alternative room or hotel. Additionally, as a five-star property, The Carmel should have done their best to ensure that the rest of our stay was as enjoyable as possible given the initial poor start. This could have been done by moving us to a quieter room after we informed them of the party. It didn’t need to be in a higher category, (but given the first night that would have been a good move anyway…). But seeming as the higher category rooms were on the other side of the property that was what was available and what should have, in our opinion, been offered at no additional cost. Given the premium price of the hotel and our enjoyable previous stay, we were extremely disappointed at the way this was handled and how The Carmel management was reluctant to take the initiative to rectify the situation.

The food is not up to the hotel’s standard. That’s all, the rest is excellent

Great experience and food. Pool is amazing and you can enjoy with a floating support for food and drinks. Price could be a little lower I would say. Access to the beach can be done in low tide hours.