The hotel I booked was a 4-star hotel, but I felt it was less than 3 stars. I booked a luxury suite, but it was not luxurious at all. I was originally staying on the 12th floor, and the bed in the deluxe suite was very hard. Moreover, we were given room 1204, which felt very bad. We wanted to change rooms as soon as we entered the room. Moreover, the TV cabinet in the room facing the bed was locked. It feels like it makes people sleep uneasily.
Fortunately, we needed to book an extra room due to relatives, and because the deluxe suite was full, we had to reserve a business suite. The business suite feels much better. At least the bed is soft and it has all the facilities that a hotel of this star rating should have.