Hotel Arena Blanca

Terrible front desk staff.

The hotel was warm and welcoming. Room was phenomenal with a balcony. Close to activities, the beach and food establishments. Whatever you need? The hotel offers it.

The pool was great, sand on the bottom is very unique. the temperature was nice, there is a fun water slide, and 3 different waterfalls. Food was nice, always a choice of different meats, rice and vegetables. fresh fruit, desert and juices.

Limited English speaking sta

Only problem was the pool closed at 6

Staff are friendly and the food is delicious!

Nice

This pool in the picture does not belong to that hotel. It goes to some other property. They do not offer free shuttle rides like advertised. We has very vague communication since they don't like to answer the phone and they told use to take a taxi. The room in the picture was actually a room that seemed very dated. They were no where near a beach you had to walk a few blocks and there was construction around the property. The bathroom was small and it looked old and danty. The pool was small and looked very mediocre. I was not happy and went to another hotel. The manager at the hotel tried to offer me another room but she wasn't understanding the services weren't met and that nothing from the advertisement is what it seems. They didn't have air conditioning as well. I was not impressed.

Kindness

Anoche, después de cenar y de vomitar, llamé a Hotels.com para quejarme. número de referencia de hotels.com 9161982171313. Envié muchos mensajes incluso antes de llegar a este hotel e isla. no hay comunicación desde este hotel. Me iba a comprometer con mi novia y elegí este hotel para pasar mi tiempo especial con ella. Solicité la mejor vista posible y las suites por las que pagué. esta reserva también incluía un masaje gratis. al registrarse, este hotel ya no ofrece un masaje gratuito y no dio ninguna alternativa para compensar esto. Estoy atascado con una vista parcial del océano, pero lo que es más importante, la vista de mi balcón es de dos edificios recién construidos. mi balcón tiene cero privacidad debido a que los trabajadores de la construcción nos observan. Escuché a los trabajadores silbarle a mi novia cuando estaba parada en el balcón de tres hombres. Esta experiencia no ha sido nada extravagante ni agradable. por $1.000.000 COP podríamos haber comprado nuestra propia botella de alcohol por 75.000 COP. No comimos en un restaurante donde gastamos más de $100.000 COP. y en 6 días aquí en la isla ninguno de los dos vomitó hasta ahora. Debido a la mala calidad de las comidas aquí, hubiera preferido comer en otros restaurantes que aquí. He reservado más de 160 noches con hotels.com y por el precio de este hotel no recomendaría absolutamente a nadie que se quede aquí. No tienes ofertas en coches de alquiler. No tienes ninguna ventaja para ofrecer a los invitados upur.

Me gusto el hotel y el personal que trabaja allí es excelente, Roger en la recepción fue muy amable y me ayudó mucho con mis necesidades para que mi estadía fuera agradable. También David fue increíble desde el momento que nos dio la bienvenida, hasta el momento de tener que regresarme a casa. Lo único que no me gusto fueron los alrededores del hotel, esos edificios en construcción le dan un mal aspecto a la propiedad y se ve muy desagradable. La comida estuvo bien pero falto un poco más de variedad y un poco más de sabor.

Very nice place and good location, close to the beach, shopping, tour station

Refrigerator was stained and disgusting. They had no hot water. They had no washcloths even when I called the desk. Breakfast was late so I didn’t get to eat before I left for the airport. This is ABSOLUTELY NOT a four star property. The view from my balcony was a slither of ocean in the distance. The rest of what I could see was open construction right underneath me and the side of me. No one has cleaned the ceramic tile on the balcony in a looooooooong time. Even the light switches had grime on them. I would not recommend this property if you have ANY standards.

Great hotel in a very convenient location to the beach and docks. All inclusive except the mini fridge in the room. Staff were very friendly and helpful.

They treat the tourists like royalties

Excelente desayuno y atención del personal. Hotel cómodo y su limpieza es para destacar.

Really nice people. Food was great and they also have really nice entertainment

El personal muy amable, el desayuno excelente, comfortable y muy bien hubicado cerca al aeropuerto!

The service from the staff is excellent. They take the time to talk to you and some even speak English. My room had an amazing view! The only thing I didnt like and they seem to be aware of the issue: the windows rattle and you can hear the wind. I stuck some cardboard in the windows and that eliminated the noise. The food was excellent!! Dont take any items from the minibar, its not included and you will pay quadruple!!

Hotel was great, clean and safe, staff very kind and helpful and the food was good.