9 Hertford Street

This large one bedroom was perfect for our family of three. They let us check in early and lent us umbrellas for the rain. Everything was clean and comfortable. They had lots of extra touches - like laundry detergent - to make our stay super comfortable. Very friendly and helpful front desk staff.

Perfect for 3-4 people. Loved having a kitchen.

Was welcomed and checked in immediately even tho we arrived early.Nikola was so wonderful n helpful. Room is cute n clean. Went down to bar n Nicola n Grace were so lovely n helpful with all questions I had. The whole staff was great. Will stay next time as it was an amazing experience. Thank you !

Great location in the heart of Mayfair Great size accommodation

Great accomodation, location and service!

Staff are always excellent and credit to the property. Lourdes was super awesome and couldn’t do enough for us. We will be back again

Excellent position in the heart of Mayfair. Very close to shepherds market with multiple restaurants. Extremely close to Hyde Park and all it has to offer, Oxford street and Piccadilly all within walking distance. The accommodation was spacious with a separate kitchen, dining room and lounge and separate bedroom. Perfect for families, couples or individuals. The lounge offers a great work and comfortable relaxing space. Highly recommended.

A wonderful stay in a perfect location. The most Pet Friendly place we have ever stayed in London and we have tried many. We stayed in the lovely Club Room with a huge, private and safe terrace for dogs. The staff really make this Aparthotel truly 5 stars. To feel welcomed with dogs and not rushed out of the way like in many "pet friendly" hotels in London is very rare. We also used their dog sitting service so we could enjoy a theatre show, knowing the dogs were looked after for the evening by the lovely Lourdes. 5 minutes walk from both St James or Hyde Park and so many dog friendly places nearby. 5 stars and we will most certainly be back.

Extremely well run and good value accommodation

Great location and a warm welcome from the fabulous lady from the team when I arrived. A home away from home! Thank you

The staff was very friendly and helpful.

4 stars but a bit disappointing. No huge issues, more like death from 1,000 cuts. Great first impression; large, well appointed, light, airy, wonderful bedding. Windows face pub. Closing them works but we like to feel a breeze and hear the raindrops. Bathroom - toilet clearly not scrubbed, dirt in corner behind door, toilet flush from 60’s, shower/tub highest off ground I’ve seen. Kitchen - ample amenities (lovely teapot and cozy). Washer/dryer was a HUGE factor in renting place, but no instructions. Had to go to YouTube to figure out. 2 hours to dry 2 pairs of jeans! Dining area was elegant, an example, like bedding, that made place comfortable. Living room spacious and relaxing though one of couches lacked support. You sat and sunk! Large desk offered excellent workspace, but would have been practical to have phone charger or accessible electric outlet. Again, nice apartment, but small details detracted from overall. Bigger detail - when walking into bedroom, we often smelled faint cig and weed odor coming from air ducts directly above threshold. Interior soundproofing lacked. Every time people across hall opened door, our door rattled. Sounded like someone coming into our place. NOT good! So many little details could have been improved, so many missed opportunities to make us love 9 Hertford. Overall, a decent apartment, but with few adjustments, could have been great. For money we paid, and great first impression, we expected more. Great service from staffer Lourdes.

Excellent place with everything needed for short or long stays. The location is very convenient, with plenty of dining options around.

This property is absolutely amazing! The staff are so kind and professional too from check in to check out. Our family of 4 stayed here for 3 nights in June. We stayed on the 1st floor. So much room for our family to spread out and not be on top of each other. Everything was very clean. You can tell they have put so much thought and care into every detail from the decorating to the added things they put in the kitchen, large bedroom and bathroom. The location is perfect too! So much is close by to walk to including Buckingham Palace. Neighborhood is very cute and clean. Very nice area! We will definitely recommend staying here to friends and we will definitely be back to stay here again. We found our home away from home when in London.

Very friendly and responsive. We thoroughly enjoyed our stay. Definitely would go back in the future. Thanks so much!

Wonderful property; exceptional location; fully equipped kitchen; safe neighborhood (I stayed alone); helpful but not intrusive staff; I shall definitely stay again!

The staff was friendly and helpful, the room was clean and comfortable and the property was conveniently located.

Very beautiful apartment, would highly reccomend

We stayed in apartment 402 for three nights during our time in London. For us the location was perfect. Just off the main road on a quiet street. This apartment, 402, was a bit dated and could use some new features. The carpet was stained and worn out and the furniture was old but it didn’t affect the stay. We cooked and used the kitchen everything worked just fine. The kitchen had a dishwasher and a washer dryer combo that we used too. The apartment has a huge balcony that is very nice but it connects to the apartment next door and there was no way to close it off. The unit had two huge TVs and we were even able to mirror our iPhone to the tv and watch Netflix on it. The staff was very friendly and helped us to the unit and even helped us when the safe locked us out. The unit is huge com To the hotel room our friends had and having a kitchen saved some money.

Spacious Great bed and linens and very quiet. Staff did everything to make our stay nice. The unit needs some work. Maybe get rid of the tired carpet and some paint