My wife and I stayed in the Swan Hotel as we were making a short visit to Wells. The hotel is an absolute delight. In a wonderful position opposite the magnificent cathedral, its interior is a lovely blend of old and new. (For the record, the interior of the cathedral is also something to behold ) The restaurant is also excellent and had a couple of super veggie options. The reason why the hotel is so good is the staff. They give every impression they enjoy working there. Either through great hiring or good training (or both), the staff are friendly whilst being professional and are extremely helpful. This is true throughout the hotel, restaurant and bars. If you're visiting Wells, you couldn't do better than this hotel IMHO.

‘Stay’ We are currently staying 3 nights at The Swan in Wells and couldn’t be happier. Everything is simply excellent! Wonderful room (room 72) exceptionally clean, luxurious and well appointed. Friendly staff, delicious food, superb location and fabulous value for money. Free parking too which in a city hotel is very rare! It’s our anniversary today and my birthday tomorrow and we have had such an amazing stay. Thank you to all the staff at The Swan for such a memorable and enjoyable break - we are having a lovely time and will be back! 🙏

Lovely Pre Christmas stay at the Swan. The staff were excellent, the room well appointed and clean. Best first night's sleep we have had anywhere. Breakfast was well cooked and enjoyable. Food and drink pricing is what you would expect from a city centre hotel. Car park is tight and has limited spaces so you need to arrive in good time for a space. We would stay again.

We had a wonderful stay at the Swan Hotel. Our room was comfortable and clean and had the most superb view of the cathedral. The staff were friendly and helpful. Our evening meal and breakfast, we’re both delicious.

The slogan for this hotel is something regarding the hospitality from the heart. However, we did not receive this. I can confirm from honest advert and review that the staff members when we checked in the route of noxious and miserable. They did not give us a warm checkout or check in Everything was too much effort for them and they just enjoyed sitting on the seat. I’m not doing much the other people working, the staff members young ones had no clue what was going on almost seem dysfunctional. There was a few things wrong with our room and we had the best room in the hotel. When we mentioned that he came up and was so shocked of our room. He said well and was not professional at all and said that the lampshades none of them were working and the gramophone was not working and many of the other things only showed him around the room said sorry he did not know how to fix it. I would come back and he never came back. The receptionist ignored us when we went past as well. Generally this hospitality is very bad. However, the room was good. The pillows and bed was very very hard I do not recommend for the price and I don’t know how they have such high reviews. The only thing good about it was a free parking some other bits generally speaking to staff members need training because they are so miserable and just out of it, such a shame at the htlotel 🫠 .