Crowne Plaza BIRMINGHAM CITY CENTRE, an IHG Hotel

So so lovely. Staff were all helpful top draw I will definitely come back to this hotel Calon lan Howard

Great service, delicious breakfast with lots of options only negative side was heating in the rooms air conditioning too noisy and creates loud vibrations in the room at the end switch off but was cold then

Amazing location

Nice modern hotel with good bed and breakfast. Helpful staff

Really nice modern clean hotel ! Service amazing

Very small bath, nice location

A perfectly fine business hotel. Nothing fancy but did the job. Well located in the centre of town and near BNS station

Staff were really friendly and the hotel was brilliant for what we needed with walking into the city centre. Special shout out to Emmanuel in the Club Lounge, he was excellent, very polite and great customer er service!

Lovely one night stay! Excellent location, new modern rooms. Staff were fantastic! Everyone working here is super friendly, helpful and enthusiastic! Great breakfast, lots of choice! Highly recommended. We will definitely return.

Good value

Lifts were very slow

We stayed as a family as we were attending the opening of the new restaurant Cow and Sow. The hotel was in a great location and we really enjoyed our stay.

I would definitely recommend this hotel from checking in to checking out. The staff were friendly but professional. When checking in the receptionist looked to see if a room was available so she could check us in early so, we were able to go to our room at 11am instead of 3pm. The room was welcoming and spotless. The beds were clean and comfortable, the shower was excellent. Breakfast was delicious, the choice of breakfast was past expectations. My friend is vegetarian and the cooked breakfast was spot on, the staff couldn't do enough to make your stay special.

Wonderful

Lifts were not working properly but there were signs and the stairs are not clearly signposted but otherwise fine! Orange juice was mainly water this morning!

This wasn't the experience I expected. First of all when we arrived I rang reception to enquire about what the arrangements were regarding parking, the man I spoke to couldn't understand a word I was saying to him and lacked any knowledge of wether I had to pay before or after, how to pay etc etc. We checked in and at first it was ok but after looking closer there was an old screwed up pillow case on the floor which was absolutely filthy, disgusting. The bins had no bin bags in them either which again I found very bad. Me and my partner went out for the day and came back in the evening and went to our room, I think I got maybe 2 hours sleep if that, the room next door sounded like they were having what can only be described as a sex party. Fair play they were clearly enjoying themselves but I really don't want to listen. It was the worst sleep I've had in a long time, mattress was also to hard for my liking. I rang reception but no answer on 3 occasions. This has to be the biggest disappointment staying at a hotel I expected more from. I'd of been better off staying in a B&B. Not happy and will be taking this further.

Great location, lovely refurbished hotel, lovely staff, only drawback was the very noisy AC. I do love my sleep so need a decently temperature without the loud noise.

First time stay, very enjoyable, lovely staff, fabulous room, would return

The room we had was freezing, the ac would warm up the room but then it would automatically turn off and let the cold air in, when we woke in the morning it was 11 degrees. We had reported it and someone had come out to have a look but it didn’t make a difference.

Hotel was great, clean and good size too. Would have preferred a shower cubicle to bath but it was OK.