Ensana Buxton Crescent

We had a lovely stay at Ensana, Buxton Crescent. The room exceeded expectations & the Spa & swimming pool was perfect. The only criticism during our stay was the evening meal at the restaurant. We didn’t feel the food & service given matched the quality you would expect from a 5 star hotel. There are plenty of choices within walking distance of the hotel which we preferred.

Spa is excellent although it was super busy. The check-in wasn’t great. There was a queue of people almost out the door and the second check-in member of staff arrived at her desk 10 mins after check-in began. She then faffed about for a few minutes with her file and computer as the queue grew. It’s not a great first impression.

We had a great time staff are very friendly and helpful the spa is great we had a wonderful time

The spa is awesome, including 3 different pools/sauna's and steam rooms. The ambience is so relaxing ... exactly what we wanted BUT it comes at an high price. The attic rooms are the best value but beware, the bed is only a small double.

Perfect location for concert at the Opera House. Facilities excellent and staff attentive

The most friendly and welcoming smiles on the front desks

This is an amazing hotel with wonderful staff. The rooms are well designed & comfortable and the spa is incredible!

A repeat visit for us - excellent hot spring pools, good aircon, decent breakfast (although consistently running out of pastries), nice location

Perfect central location in Buxton. Very accommodating for our dog. Spacious and comfortable room and bathroom. Excellent service at reception. The only negative experience was at breakfast which was understaffed at busy times so slower than we would have liked and some buffet items weren't quickly replenished.

Friendly staff, good service and excellent facilities. Spa is very nice with lots of facilities. Room was large and very nicely decorated. Breakfast was also excellent. Highly recommended.

Fabulous stay. Great food and one of the best spas we’ve been to. Only negative was that the bathroom shower smelt of bad drain smell and there some sort of heating/boiler noise from outside

Best spa I’ve been to. Hot pools, 3 saunas. 2 steam rooms. Hotel rooms are nice but not worth the big cost! Great location in Buxton. Not a fully breakfast buffet. Only allowed 1 main dish! £10 for another! Shame they are so strict on check in and check out (15.00 a 11.00). Should be a flexible given the huge room cost!

We booked three nights here expecting it to be a fabulous five star hotel however this is a four star at best. The communal areas and the spa are lovely however the rooms are certainly not those of a five star hotel. Considering the rooms are a reasonable size there is very little storage space for clothes, no mirror except in the bathroom and no toiletries etc. except in shower. Beware if you’re spending extra to have a five star experience.

Good points my wife rated the spar the best shes ever been to with facilities amazing . The two breakfasts we had was allso excellent. The blip was i booked a two night stay as a surprise for our wedding anniversary and my wife finishing her twelfth cancer treatment, we were booked in for monday the 1st till wensday 3rd September, on the Monday we wanted to eat in the restaurant for our Anniversary after ordering our meals the fire Alarm went of so was told to leave then told it was a false Alarm the lovely lady serving us told us there would be a further 20 minutes delay when eventually the meals came out my wifes wasnt edible and she sent it back i did eat mine even tho it wasnt the best after waiting 45 minutes my wife left upset and went back to the room .we didnt have to pay for my meal and recived 2 free drinks but it was a bit of a disaster to be honest but the reat of the stay was excellent.

Went for our wedding anniversary absolutely brilliant staff amazing and breakfast faultless the only negative I would say is you could here other guests waking around on the apartment above us which seemed quite loud

Amazing place and spa

The place was nice the facility was very good the service was disappointing the food in the restaurant was average not many signs or indication what to do or what this doors were to go the parking was disappointing and very expensive for such quality of a hotel I will always recommend for the spa nothing else. Stay there two nights the cleanliness of the room wasn't very up to standard naughty no coffee no water not soap no bathrooms no towels no hand towels no face wash very disappointing

All round great experience will definitely be coming back

Excellent service and facilities just the room sleeping conditions were lets just say very noisy.

I was hugely disappointed with my visit. Even my partner who is not very bothered usually was very disappointed. The room was really dusty and there was clumps of hair hanging out of the bin. We got upgraded after complaining but even then we turned up to dirty pots outside the room and pots missing from the room. The spa was only ok. There were little bugs in the aroma steam room drain jumping about and the relaxation pool had stuff floating in. I think the price is too high for the experience. That being said, the staff were really good.