Everything about this hotel was perfect. Would not book another hotel in the near future when staying in London. 5 STARS.

Nobody to greet me on arrival, had to drag my bags to reception before anyone offered help, Repeatedly came to the building during my stay and the door men were either distracted chatting, or just plain absent. Housekeeping would rearrange my room, including closing the lid on my laptop, and worse, totally unplugging it so it ran out of battery. Perhaps stupid of me to be doing this but that laptop was running a crypto trading strategy which was suddenly just offline with money in the market. Cost me a few thousand $ and I'm still stuck in a position that's negative. I complained at the time. Sure, I shouldn't have been dumb enough to have this running on my laptop, but this is the first time this has ever happened. Room service sucked! People come here from all over the world, yet there are no British dishes on the menu, and no British desserts - where's the rice pudding, apple crumble, jam roll polly? And it's Christmas, no mince pies, no Christmas pudding? And, they screwed up my breakfast order on two occasions, having to take half of it back, and then leaving the other half to go cold, it was a total joke. Bar area has zero atmosphere, and the one night I got drinks there all of a sudden the staff started coming out getting breakfast ready! Even the bar tender said it totally bizarre. Its a terrible bar, possibly one of the worst hotel bars I've seen.

Hotel is in business area. Very little to do recreationally. No restaurants in waking distance. Hotel restaurant ambiance was underwhelming, food was mediocre and very expensive. First floor room had a view of a wall. Room was $1,200/night. Will never stay there again.

Stunning hotel and service

Pleasurable. The location really isn’t convenient, but the hotel itself is very accommodating.

Very professional staff

From the moment that we walked in the door, to the moment that we were leaving, we were treated like royalty. The room was phenomenal. To sweeten the stay, we had a hand written note from the staff saying happy anniversary along with a bottle of champagne and a sweet treat. The stay was certainly 5 star!

Unreal hotel right behind the Tower of London. Five star all around. VIP benefits with Expedia provided me an amazing upgrade to a residence for my week in London.

Amazing service and personal touches. The spa is great too

I saved money for many months to be able to reserved a sweet room for $1500 a night that was overrated in many aspects it even didn’t have a view of anything I have stayed in before in a less prestigious hotels that have a better room than the sweet that I got at a four seasons London it’s honestly didn’t raise to my expectations. Note I did stay in August of 2023 in the four seasons Chicago and it was a great experience but London four seasons wasn’t worth the money

Perfect place!

Great service and location

Wonderful place to stay. Everyone very nice. Great concierge services. Great Ball Staff. Would definitely stay there again My only complaint is that the water is “hard”. It takes a lot of water to wash soap off.

It's the Four Seasons... what more can one say? Impeccable and lovely, as always. Absolutely ideal location, in a beautiful historic building. I don't know what I did to deserve the upgrade to a suite, but I am forever grateful.

A lovely luxury stay with my husband. Impressive bathroom suite and very relaxing luxurious room. Comfy bed and lovely amenities. All staff were help at all times and attentive. Swift check in. We were celebrating my husband key birthday and hotel sent non- alcoholic sparkly ( due to our dietary requirements) and birthday cake complementary. Lovely gesture and much appreciated- thank you for a lovely stay.

Wonderful place

The most luxurious hotel, wonderful staff and extremely comfortable beds. They thought of everything. Spa is very beautiful.

We stayed at the property for a long weekend (4 nights) with a toddler. We could not have been happier with the mindful service here that made traveling with a three-year-old easy. The room is generously sized (by London standard) and they prepared everything we asked for (and much more) for the little one before our arrival. The location is very good (2 min walk to the Tower Hill station) and the traffic is not too busy in front of the hotel. There is a small pool in the spa and has adult-only hours. We were able to make the schedule work and the little one enjoyed the pool. In room dining has a good kids menu with many options. Would recommend this place for any family traveling with young kids.

Hotel quality is top tier. Staff were friendly and residence was kept clean at all times. Thank you for making our stay so enjoyable!

We had booked 4 nights at four seasons but due to some confusions between airlines, we couldn't fly at the time that we were supposed to and had to book for 2 days later so were missing 2 night of our stay in four seasons. I called the hotel to see if they would reverse the payment although honestly I didn't have much hope since it was fully paid and it was through expedia but to my surprise, they accepted very easily. I just had to message expedia and let them know that hotel agreed to refund and on top of that, when we got to the hotel, since they had felt bad for us that we had stuck in Larnaca for 2 days, they upgraded our room. Everything was perfect. Unfortunately we couldn't use any of the restaurants since it was fully booked but our room and the hotel is beyond beautiful. The location is great. walking distance to some of historical places. Not too far from Harrods even. Everybody was nice but I like to thank Margot and Ediz.