Holiday Inn LONDON - BRENTFORD LOCK, an IHG Hotel

Thanks to your exceptional staff for giving us such a pleasant experience :-)

Nice property in Brentford offered us exactly what we were looking for. Walkable to some nice restaurants and pubs. Enjoyed the Starbucks coffee in the morning and the comfortable lounge area off the lobby.

Horrible

Great location

1 night stay in a family room. It was very spacious, clean, comfy beds. Staff were very friendly. Great breakfast options. Would stay at the hotel again.

I found the toilet flush very hard to press

Everything was great

Comfy beds, friendly staff, lovely room overlooking the lock.

The hotel is good, the room is spacious, bed is comfortable, and other small things seem in place. The minor problem was the fridge, which does not seem to cool the things (the receptionist said nothing has to be done to turn it on), but maybe I was just unlucky. The coffee/tea supplies are refilled, towels changed, the room cleaned properly. Neighborhood is nice and pleasant, with several supermarkets and pubs nearby, but to Central London plan some 75 minutes travel (bus+underground, hotel is in Zone 4)

We loved the location on the locks. The hotel Is also convenient distance from Kew Gardens via the bus. Breakfast is self service, although plentiful and good variety. The quality was average with most items items being luke warm! With insufficient number of staff to give you a more pleasant dining experience.

Arrived for a 2 night stay.. food and service in the restaurant in the evening very good…breakfast very average.. tables not set.. staff intermittent .. fruit and yogurt very hit and miss not much choice tasteless.. tables not cleared..watered down fruit juice.. some covers on hot food not working.. wanted to use the gym delay getting a key from reception.. room not made up for second night.. overall disappointed..

Nice hotel with friendly and helpful staff. Would be nice if there was discount for hotel guests to park but seems it is full price no matter what. Easy and pleasant stay regardless.

Excellent location to stay outside of the Central London area, especially if you require both parking and easy access to train service. Convenience store right next door, and very high-value breakfast add-on option.

Good stay, arrived at 2245 after a long drive and Zubair was a very helpful staff member at the desk to welcome us.

Check in was perfect and the front desk were very helpful and friendly. The room was pristine, a decent size and the view of the lock was also lovely!

It was ideal for the purpose of our visit & transport options

A good location hotel with good breakfast

Kettle didn’t work, bathroom not clean, door lock not great.

I was there for a family event, which we held at the hotel, and they could not have been more helpful, every member of staff that I dealt with was determined to make sure that they did everything that they could to ensure it was a success.

Very friendly and helpful staff . Handy to have underground parking with liftstraight up to reception . Room was quite spacious and bed was comfortable. Well soundproofed from the planes flying into Heathrow . Nice breakfast with lots of choice although the booth we chose was subject to a draught from the front door and it was a chilly morning . Late check out available for rewards club members