Convenient, clean, friendly staff!

The room and bathroom to small for family of 4

By far the worst experience I’ve ever had in a hotel in my entire life. From the moment I arrived, my experience was riddled with unprofessionalism and a lack of basic hospitality. On my first night, I ordered room service, only to receive a bizarre assortment of random items I did not order. Despite pointing out the mistake, no effort was made to rectify this. Each night, I specifically requested my room to be cleaned, yet it was never fully cleaned. Food items from the previous night were left untouched, and the bed was not made. While I could tell someone had entered the room—trash was taken, and new towels were provided—the half-hearted effort to clean was unacceptable for a hotel of your supposed standard. The final night, however, was the most appalling and unacceptable experience. I urgently needed assistance with laundry services to clean mine and my children’s clothes. When I approached the concierge for help, I was treated dismissively and made to feel as though I was a nuisance. The concierge curtly informed me that dry cleaning would take two days—an impossible option given our imminent departure—and suggested I “just Google a laundromat,” providing no helpful recommendations. Following this unhelpful advice, I found a laundromat myself, only to have the washer and dryer break mid-cycle. I returned to the hotel with soaking wet clothes, leaving puddles behind me as I begged reception for assistance. Their solution? To suggest I “use a hair dryer.”

Amazing place with an amazing staff, specially the manager Makul Malik. The kindest and the most amazing person ever!!!!

Nice hotel! Carpet in room was either new or something- carpet kept piling up/coming up all over. Asked to vacuum but didn’t help. Otherwise nice and super good staff!

Everything was wonderful!

This is a conveniently located hotel with a very friendly and helpful staff that seemed to go out of their way to be of service. The pool and accompanying facilities are very enjoyable and the rooms are nice. I have stayed here a few times now and have never regretted it.

Very good hotel and location for the price.

The bed was comfortable and I slept well, although would have preferred a selection of pillows to choose from. The room was modern. It's a very quiet hotel. The spa area was nice. Breakfast was a good selection, my only complaint is that they started clearing away food before 10.30 when we were still trying to eat. Oh and they had sauteed potatoes instead of hash browns which was disappointing.

The pillow were very hard and unable to access the fridge

We had an executive room and it was dirty! The sink in the bathroom had stains all over it, there were dirty marks all over the ceiling. There was one small bottle of still water available in our room between two of us and the mini bar was locked. For the amount we paid for an executive room I would expect it to at the very least be clean.

Everything was great and friendly staff. Very clean rooms and great food at the restaurant.

Easy to get to & very clean. Would definitely stay again!

Great location!

I loved the room upgrade and view. Only having two elecators took a long time for getting to and from the room. Hallway smelt bad

Great for a short stay and close to transport

Heating control for room small and difficult to see and use. Small cramped shower with hard to grip shower head, despite executive upgrade. Executive lounge beer and wine fridge always locked when we wanted it, only unlocked when we were out to dinner, so no use to us. So, some negatives, but otherwise a nice hotel.

Great hotel, gym is a bit tired but otherwise excellent

Average stay, average hotel. Beds and pillows were not that comfortable and I didn’t feel relaxed in the room, it felt cramp and a bit dark. Breakfast was good. Hotel was clean and in good condition, although tv reception wasn’t good, most channels didn’t work. Contact with hotel staff was limited but they seemed friendly. I wouldn’t stay here again but it served a purpose.

The staff were pleasant, breakfast was good, room was comfortable, location is a 10 minute walk to Tower Bridge and was close to transportation.