Really poor stay, could not wait to get out of the place, really dirty, cobwebs on the ceiling in the bathroom, no food options available upon arrival, very unhelpful, carpet had not been hoovered. Bed extremely uncomfortable and did not smell like fresh linen, did not stay for breakfast, the hotel is like a maze with no clear direction to get out, ended up on a staff stair way were the stairs are caving in, it’s very dangerous. Would not recommend

Lovely staff. Affordable. Big rooms

This hotel was lovely overall. Clean, warm and comfy with some classic touches. We were in the orchid suite with a four poster bed and Jacuzzi bath which was great. There were a few small repairs needed but its a huge property and not a chain hotel so to be expected. Only complaint that the hall was a little dusty on the stairs but our room was lovely and clean with everything needed. Breakfast was amazing with perfect fresh eggs and toast made to order, mushrooms and all the bits for a full English as well as continental. Grounds were very pretty for a wander too.

Nice stsy friendly staff

Beautiful place, relaxing, lovely owners/ staff , relaxing always get a good sleep, excellent facilities, lovely bathrooms and rooms, and a sumptuous breakfast , to start the day ! Perfect! Thank you !

Nice relaxed stay at lovely old house hotel

Enjoyed my stay very friendly staff.

The staff are absolutely fantastic and the hotel is awesome! Every room is beautiful but the executive rooms well they’re superb! I’ve been staying here since 2020 and tried other places but this is the best by far in Hereford!

The room was not like the photos on site. Seemed the superior double is the same as standard double. It was comfortable and the spa bath was amazing. Breakfast was ok, would have been helpful if food was labelled up for allergies. The owner was friendly

Prior to stay I had completed the registration email request advising of expected time of check in. Adding, long start journey point. I telephoned Doreen to advise I would be delayed, due to heavy traffic. Doreen's reaction was unexpected. Saying I wondered where you were! Being a paying guest, not good. The hotel was dated, very tired, my room was not as expected. It was in need of refurbishment. Cracks in the wall, shower tiles cracked, shower head & waste, dirty (pictures taken). Huge cobweb in room centre (picture), advert pictures are not the same. Room was musty, cold. Door had no internal lock, yale catch missing. Bath tap moved & dirty at base. Toilet base stained & toilet seat. TV, very basic. No alternative tea options. Room was huge but not somewhere you would want to stay long term. No access to open a window. Blind on bathroom, thick dust, slats would not open. Wasp nest on vent outside (video taken). Breakfast, Ok, no alternative milk, no alternative bread. No WiFi in room stated main house, couldn't get it to work. Directions to my room different entrance were not detailed clearer, as I arrived in the dark. Overall very poor. Would not recommend. Unlike anywhere I've ever stayed before. Lady at breakfast looked stressed & more than once asked if I wanted toast, advised white/brown bread not preferred. Wholemeal unavailable. I would not re-visit. Wouldn't even rate 1 star but no option to select.

Great older property but with updated facilities.

Awesome building with lovely spacious room, full of character and beautiful huge bath was a lovely surprise! The staff were welcoming and helpful, was a good night’s rest as building so solid then very quiet and don’t hear everyone through the walls! Easy to find following sat nav, very reasonable price and a beautiful place to stay, have already booked to come back next time I’m in the area !

Older property, which nice period features in need of some renovation but of course would be rather expensive. Reflects the price in terms of value for money and had a good nights sleep.

Wonderful stay in the Orchid Suite. Comfy bed and pillows, and friendly staff. Breakfast food was great - a good mix of cereals and yoghurts as well as full breakfast options.

Comfortable older house, great staff and delicious breakfast.

Tired and in need of a good clean. Lack of facilities in the area. Bed very hard and uncomfortable. Room was very hot and no windows would open. Bathroom very poorly maintained and in clean. Genuinely just a dusty poor quality hotel

Room really comfortable, breakfast is good, decor needs a little tlc

the room was just tired looking, and it didn’t feel properly clean, just passable. The room looked glamorous, but look closer and with trim coming away from the floor to ceiling mirrors, the knob missing from the shower controls and the toilet paper resting on the tiled floor because there is no holder, it’s just missing the detailing. With a bit of attention this could easily be sorted. The main building was ok and the breakfast was nice.

Dont be fooled by the glossy photos - this place is old, neglected, dated and filthy. No shower, hot taps that run cold, a dirty, stained bath, a filthy toilet seat, no toilet paper, tiny cramped bed and a room that looks like it was decorated by my nan in the 1960's! No reception desk, left standing in a hallway on arrival waiting for someone to answer a bell. Absolutely NO privacy in our room - doors with broken locks led directly into adjoining rooms - yes, total strangers can just walk into your room whenever they want!!! and you can hear every word being said by your neighbours! The owner SO obviously doesn’t want to be there and simply doesn't care whether you enjoy your stay or not. This hotel was booked as a treat for my wife on our wedding anniversary - we'd have been better off in a tent!

The reception area was dirty with mouse dropping and cobwebs. The bed appeared to have not been changed from the previous occupant. There was mould around the bath and dust on the surfaces in the bedroom. In short the hotel was unfit to stay in and I had to find an alternative hotel at short notice. Despite informing the hotel of these issues they have refused to refund the cost of the accomodation.