The staff - brilliant. Zoya on reception carried my case up and down stairs. Let me borrow a fan heater. Keiran, the bar manager, sorted my food out with the chef (I have a dairy intolerance). The hotel needs upgrading in certain areas. It is a night spot on Friday and Saturday night, my ear plugs dealt with the music, the revellers leaving unbelievable noise for about 40 minutes 3am to 3.40am. I was warned about the music!!!

Disappointed with the food menu, lukewarm food. We had terrible trouble with the door lock, even the staff had problems! The staff were all very friendly and helpful. We would come back.

Good place. Handy for me

Friday night was good, Saturday night was unbearably noisy from party revellers and loud music, and cars beeping their horns went on until gone 3 in the morning.

Nice location and convenient. Decent VC dining options and room was ok as I paid under £80. However this seemed like a family run hotel and the manager who checked me in was very familiar and called me “mate” on a few occasions and dropped the odd f*#k word into conversations which didn’t offend, but still not professional at checkin desk

very steep stairs to climb, very noisy through the double glazed windows & a card only payment sorry not a repeat stay for me

Reasonable hotel, comfortable,.

Great place to stay. Nice and clean.

The staff were great and really friendly. The hotel is clean. It is let down by it's condition, it's severely outdated.

Stay was OK. No towels in the room, when I told the receptionist in the morning, she didn't appear to care. Also I asked for an invoice, she gave me one with a figure lower than I had paid? Very odd. There are not many hotels in Sutton Coldfield, so I suppose there's limited choice. I printed a "real" invoice from Hotels.com :)

Over all is good

Nice bar. Very limited food menu. Comfortable room and bath room.

Very pleasantly surprised at everything about this hotel which is not aptly portrayed by the name.

The staff were very helpful and friendly. The bed was comfortable. Unfortunately too hot and noisy, as needed the windows open to cool the room a bit. The noise was due to road traffic and it was an unusually hot day

While the staff were pleasant and helpful, the room we were assigned need some TLC, the woodwork around the windows need a good portion of decorating; the shower screen in the bathroom need some rubber, the water keeps seeping out from under the screen wetting up the bathroom floor; because the bath is high to step in, they need a bath rail or handle so that more mature customers can able enter the bath. They could install a small fridge in the room with some water at least; the supposed bedside table where the lamps are not even one plug socket if customer wish to charge their phone, have to go across the room to charge the phones; the room was not smelling fresh upon entering, smells mouldy, but the very helpful receptionist addressed that. If some more attention is given to these rooms then this will be a good place to overnight or for weekend.

Near to the station

Hotel was wonderful until the club picked up at 10:30 and then it was non stop bass through the whole hotel until 3am . Such a shame that better sound proofing hasn’t been put in as the hotel is brilliant other then the noise making it impossible to sleep as my whole room was vibrating

Facilities too old

Very tidy and clean rooms, lovely food. Nice bar area.

I’m afraid that it wasn’t the best stay, the first night our room was not only absolutely boiling but we had music pumping till 3am as we were in the worst room close to the music! We were moved the second night but again unbearably hot and with the windows open you had the traffic, especially police and ambulances going past regularly and people shouting in the street, so we left exhausted. I can’t fault the staff though they were all very polite, professional and tried to be accommodating