Excellent location, friendly and helpful staff and food was first class in bar and in restaurant.

Property could be cleaner. Bad service. No coffee pods or water available. Staff wasn’t much help at check in.

It was such a great experience and hotel staff was awesome!

Beautiful resort with very nice staff. We slept soundly due to the quiet area and the comfortable bed. The shower is excellent and the bathroom looks like it’s updated as all the fixtures are of a high quality and nice design. We chose the breakfast option and it was delicious with a lot of choices. All the food was very fresh. You can even boil your own egg if you don’t want the scrambled eggs. My only regret is that we couldn't stay longer.

The room was barely bigger than the bed. No place to open a suitcase. We had to put the suitcases on the bed, get out what we needed and then close them up again.

The location of the property overlooking the ocean is breathtaking. We enjoyed having our meals in the terrace while admiring the garden and the sea. Parking within the property was very convenient. The rooms are spacious, very clean, and comfortable. The food at the Illira restaurant is exquisite and I highly recommend it.

The rooms smelled of mildew. They were remodeled recently, but still felt cheap and old inside.

Excellent place to relax

This is a fantastic place for rest and relax in a beautiful location. They know how to profit from the beautiful natural beauty of their location. The service is excellent.

A lovely setting for a memorable vacation. Beautiful views, comfortable rooms and a quaint town just steps away. We will definitely be back.

Very nice place to stay,great bartender and great staff.

Beautiful location ; impeccably clean, friendly staff, delicious food!

Amazing pool. Great location on cliff top, easy walk into town for access to restaurants, etc. yet quiet. Wonderful value for the quality of the property. We had a 2 person studio which came with a well equipped kitchen. We booked initially for 5 nights and liked it so much we extended an additional night. Also very well placed for trips in the area. We hiked to Hendaye (about 4 hrs) and took the train back, day out in Biarritz (we preferred St Jean) , spent the day in the beach, hiked in Espelette.. just a great trip. Would happily repeat.

Exquisitely, unforgettably beautiful grounds & location. Wonderful littoral footpath into town of St Jean de Luz. Main areas for improvement: service — especially upon leaving. No staff person whose job it was to see that we got down the spiral staircase safely with our suitcases (we’re seniors). 2nd area: no grab bars in tub which was very deep & hard to get in& out of.

Clean and very comfortable with plenty of room for my family of 5. Beautiful grounds and view of the ocean.

Great location and lovely views. Just a short walk into St Jean de Luz.

What a beautiful spot! Gorgeous views and wonderful location. So great to be able to leave the car and walk down to town and back along a stunning coastal pathway. We didn’t have a long stay. and being with young children didn’t take advantage of the gorgeous patio and dining options, eating in the town both nights. The excellent kitchenette in our studio made vacation catering with kids easy.

We did not plan to stay in St jean de luz as we flew in to san sebastian last minute. There were no hotels available since it was a nationaly holiday on october 12. We were completely unaware so I went on hotels.com to find the nearest hotels. St jean de luz was the closest city and this hotel stuck out because of its great reviews. Hôtel et Résidence La Réserve lives up to all the great reviews. the hotel is overlooking the water. They offer rooms with balconies so you can enjoy the view and catch a beautiful sunset/sunrise. I'd highly suggest this as I witnessed one of the most beautiful sunsets I've ever seen. The Language barrier was no problem here for american travelers. The hotel staff spoke perfect english. One last thing I must boast about is the dinner at their restaurant. My girlfriend and I ate dinner here and had the best meal on our trip thus far. The food was exquisite and the service was excellent. all servers were very personable. I suggest the 7 plate course. It's the chefs pick and the chef at their restaurant is truly skilled. All in all this hotel really offered a splendid stay, Id highly suggest even just one night at this hotel if you are visiting this area

The hotel is in a beautiful situation and the landscaping is very attractive too.It's an easy walk with great views into St Jean de Luz. The room was comfortable and regularly serviced. Although expensive, breakfast was excellent. We found the front desk staff exceptionally helpful - they went out of their way to help us with our plans and arrangements.The only blip was that we were not allowed an iron or ironing board in the room and had to walk through the gardens to another building to a bleak laundry room just to iron over our shirts!

A relaxing hotel on a bluff 20 minute walk along sea promenade or 5 minute drive from the center of charming St Jean de Luz. Hotel has lovely terrace & rolling lawn down to heated pool. Waves crashing on rocks below. Spend the evening strolling the pedestrian area of town before dining in one of the countless restaurants. Take a day trip to San Sebastián, Bayonne or Basque villages.