Horrible, terrible, terrible, stay away from this hotel if you don't want to get in trouble during your trip. The correct one would be zero stars, we arrived on Sunday, there was no reception, the check-in machine at the hotel did not work, so we had to ask the residents of the building for help to get in. A girl helped us by calling the hotel's emergency number, so we managed to get inside. The other day, we went to the reception and a fee was charged in addition to the amount already paid for the stay, and the girl did not change our electronic card to enter the room, so we arrived at night and we were unable to enter the room, we had to ask for help again residents to call the emergency phone, a guy helped us and we were able to get into the room. The other day, we went to the reception to change the card, the girl thought it was bad saying because we had the emergency card and not the definitive one, ignorant receptionist. He gave us another card, but on the same day we couldn't open the door again, and it was a holiday, there was no reception at the hotel, so we called the hotel's emergency number, believe that the person who answered told me to find someone who spoke French because he didn't speak other languages, luckily, one of the receptionists stopped by the hotel to do I don't know what, then my wife went down to talk to her about the card, the girl almost hit my wife, she said that the agent didn't know how to open a door , that we were ruining the door card, and he said it was a holiday and he couldn't answer us. So after a lot of arguing and yelling, she went up in the room and saw that the door wouldn't open, so she took a screwdriver, and two batteries, changed the batteries in our door and then the card worked and no apologies she asked, a chaos. We had to ask several times to do room service, and when it was done they didn't take out the trash, and I had to buy toilet paper because they didn't change it, terrible. The room was good, but the service was terrible, the bed smelled like pure cigarettes, it feels like I slept in an ash.