The Westin Sohna Resort & Spa

Nice

Poor check in experience. Staff attending (north eastern) to guests are very non fluent in English or Hindi and often take thrice the time to tell a simple thing. We got room 824 keys at 4.33 pm that too after frequent following up while at restaurant. The only time they showed promptness was while reminding of checkout at 12.01 pm. Breakfast service was slow and needed frequent reminders. There was chaos. The only few people doing great were Urmila, Aman. Overall not worth the price and not the same Weston experience we get at other Westins

Property: 8.5/10 Food & Dining: 8.5/10 Accommodation/Room: 7/10: Half the lamps were dysfunctional; the mini refrigerator was not cooling, neither was the air conditioner. The room space was quite good and surrounding space very pleasant and almost noise free. Washroom and balcony space was also very good. Restaurant Staff: 👍 Check-in experience: 2/10. I had made a call about 4 hours prior to check in, to request for an early check in around 2:00 pm was possible, and the lady confirmed we could. However, on reaching the property, the person at the front desk said we needed to wait for 45 mins as the room was getting ready. Major miscommunication between the resort staff. Had to repeat the entire conversation I had on call before, and then almost immediately we got a room. My question is, where was the issue?? The resort check in time is 3:00 pm, and check out time 12:00 pm. For reasons I’ve never understood, why is it never 24 hours, or, at least 23? Anyway. So if a previous occupant checks out at 12:00 pm, does it take 2 hours or 3 for them to clean the room? Even if someone checks out late, there is still ample time and ample staff at the resort to perform the same. So either they shouldn’t confirm or if they do, after checking both the Marriott Bonvoy member ID and reservation number, they should make sure the room is available. Such errors are not acceptable from a 5 star property. And it’s a beautiful property. Why tarnish that?

Best for a weekend getaway. Services are great. Food in their restaurants is amazing. Multiple activities for all age groups. Overall a nice experience.

Wonderful stay with amazing hospitality. Staff was courteous and they know their job well. Definitely recommended.Food was good but they need to bring in more variety in their spread.

There is no working standard of staff .

The overall stay was pleasant and comfortable except the Check-in.

Apart from overpriced food all other aspects of the stay were great. Very friendly staff , well spread out property with so many activities to keep oneself pleasantly occupied.

It was a great experience

It was good and satisfying.

This was a gift to our parents for their anniversary! They loved it and the place was very clean and sanitized. Definitely Covid approved :)

It’s a fun time together with whole family after a very very long time. It’s a beautiful property with all amenities and with lots of activities for kids. Kids had a great blast.

The standards have really deteriorated. we checked in at 3 however got the room only by 4:30 PM and was still being cleaned. The next day too despite repeated requests the rooms were cleaned only by 6 pm which meant sitting in unmade rooms. The cleanliness was horrible and no replenishment for towels, toiletries, one had to call them for everything. There were no glasses in the room and the service was very delayed. Honestly the staff (housekeeping and team at the restaurant) were really stretched and were trying their best to cope but it is sheer mismanagement on the hotels behalf. Horrible experience and feel bad for the staff that has to endure the criticism from the guests due to lack of service and cleanliness. will not visit again.

Amazing customer service and overall hospitality. The food is delicious and the chefs are very helpful in customizing the dishes e.g we asked for gluten free and lactose free meals and it was prepared for us.

Beautiful weekend gateway. Had a great stay. Food is delicious as well.

Fantastic pool great food lovely rooms and pleasant staff

This is the best resort I have been to in delhi. The Premiere Villa with its niche design, private space and full garden villa was very pleasant to our senses. The restaurant

Everything about the property is good. No complaints at all.

They are so amazing...everyone over there are so welcoming...never ever found this kind of experience...value for money...awsm location...away from city....

PATHETIC EXPERIENCE Overall experience was pathetic except food. Food was nice. The rooms cleanliness and hygiene were badly compromised. It was like u r staying in some cheap lodge with lot of insects and lizards in ur room and rooms and around ur is all flooded. There is sever problem with electricity and also fittings in bathroom are also leaking. Everything was brought to the notice of Manager and other staff, but they are all helpless and are only sorry and nothing more they can do. They must refund my room rent and give a written apology. ONE SHUD CHOOSE HOTEL OTHER THAN WESTIN SOHNA ROAD.