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Grand Mercure Malang Mirama

Name: Grand Mercure Malang Mirama
Address: Jalan Raden Panji Suroso No. 7, Jawa Timur, Blimbing, Malang, Jawa Timur, Indonesia, 65126, Jalan Raden Panji Suroso No. 7, Jawa Timur, 65126, Indonesia
Rating: 9

Hotels

9.0

Exceptional

From 1,072 verified guests reviews

In the Area

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Jalan Raden Panji Suroso No. 7, Jawa Timur, Blimbing, Malang, Jawa Timur, Indonesia, 65126

Main Facilities

Swimming Pool

24-Hour Front Desk

Parking

WiFi

Grand Mercure Malang Mirama is located in area / city Blimbing. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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Jalan Raden Panji Suroso No. 7, Jawa Timur, Blimbing, Malang, Jawa Timur, Indonesia, 65126

Discover More About Grand Mercure Malang Mirama

Location

Grand Mercure Malang Mirama is located in area / city Blimbing.

About Grand Mercure Malang Mirama

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Grand Mercure Malang Mirama is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Grand Mercure Malang Mirama.

All facilities in Grand Mercure Malang Mirama

Others

Things to Do

Outdoor pool
Children play area

Transportation

Bus/truck parking
Valet parking

Public Facilities

Parking
WiFi in public area

Hotel Services

Concierge
24-hour Receptionist

General

Swimming pool

In-room Facilities

Accommodation Policy & General Information in Grand Mercure Malang Mirama

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 14:00 - Before 12:00
Number of floors in Grand Mercure Malang Mirama	16
Another facilities in Grand Mercure Malang Mirama	Outdoor pool, Children play area, Bus/truck parking, Valet parking, WiFi in public area

Frequently asked question in Grand Mercure Malang Mirama

What are available facilities at Grand Mercure Malang Mirama?

There are top facilites at Grand Mercure Malang Mirama such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Grand Mercure Malang Mirama?

The standard check-in time at Grand Mercure Malang Mirama is starting from From 14:00 while the latest check-out time is at Before 12:00

More Reviews from Other Guests in Grand Mercure Malang Mirama

Overall Ratings & Reviews Grand Mercure Malang Mirama

Traveloka (1,072)

9.0

Exceptional

From 1,072 reviews

Provided by travelers on

Cleanliness

9.3

Room Comfort

9.2

Meal

9.1

Location

9.0

Service and Facilites

9.1

People often mention about Grand Mercure Malang Mirama

All

Bedroom (55)

Room Space (54)

Staff Friendliness (53)

Ambiance (53)

Variety (52)

Bathroom (48)

Hotel Area (48)

Taste (46)

Accessibility (43)

Family Friendly (43)

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Traveler Reviews Grand Mercure Malang Mirama

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Customer reviews

M***a

9.7

/10

Reviewed 5 day(s) ago

Spacious rooms, complete facilities, lots of activities for children

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Accommodation's Reply

21 Feb 2025

Dear Guest Sugeng Sonten We very much appreciate your comments regarding your stay at our hotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Matur Nuwun Sugito Adhi General Manager

R***a

8.8

/10

Reviewed 7 day(s) ago

The hotel is nice, bearish, not old fashioned

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Accommodation's Reply

21 Feb 2025

Filicia C.

10.0

/10

Reviewed 1 week(s) ago

fun, comfortable, delicious breakfast

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1 people find it helpful

Accommodation's Reply

15 Feb 2025

S***o

Business

10.0

/10

Reviewed 1 week(s) ago

Breakfast is really delicious, lots of choices to suit your taste

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Accommodation's Reply

15 Feb 2025

W***e

Leisure

9.4

/10

Reviewed 3 week(s) ago

Hotel with swimming pool facilities good for kids and mountain views

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Accommodation's Reply

07 Feb 2025

Dear W, Sugeng Sonten. Thank you for your review! We are glad you enjoyed the kid-friendly pool facilities and beautiful mountain views. We always strive to provide the best experience for our guests, especially for families. Hope to welcome you back in the future for a more enjoyable vacation. Thank you. Sugito Adhi. General Manager

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S Ershanny A. R.

9.1

/10

Reviewed 3 week(s) ago

The hotel is still new so it is still comfortable and clean. But I want to give a little advice to the cleaning staff, at that time when my room was being cleaned I happened to be in the room too. So when they were cleaning there was a new spoon that fell to the floor, then I saw it, and the staff just picked it up and put it on the table where there were glasses and coffee. I immediately reprimanded and asked for a replacement spoon. But the staff said I should just wash it in the bathroom sink. In my opinion, it would be better to replace it with a new one than just washing it. But overall the service is okay

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Accommodation's Reply

07 Feb 2025

Dear s ershanny A. R, Sugeng Sonten. Thank you very much for your review and suggestion! We greatly appreciate your feedback regarding your experience with the cleaning staff. We apologize for the inconvenience and will follow up on this immediately to ensure that similar incidents do not occur in the future. We completely agree with you that replacing the dropped spoon with a new one would be better than just washing it. Glad to hear that you were satisfied with our service overall. We look forward to welcoming you back with a better experience on your next visit. Thank you. Sugito Adhi. General Manager

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F***y

Staycation

6.9

/10

Reviewed 3 week(s) ago

The hotel is new and nice but the service is lacking, from the beginning of check in the lady didn't understand the customer's request, only explained it and then she was okay, at 6 am when I called both the operator and the kitchen, no one answered!! It's a shame that a hotel as good as this has such poor service, as if it's not a star class hotel. Please fix it, staff. Thank you

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Accommodation's Reply

07 Feb 2025

Dear Valued Guest. Sugeng Sonten. Thank you for your review and feedback. We greatly appreciate your feedback, and we apologize for the less than satisfactory experience, especially related to the check-in service and the response from the operator/kitchen in the morning. We will immediately evaluate and improve our communication and training to our staff to ensure faster and more efficient service in the future. We hope you can give us the opportunity to correct these shortcomings and provide a better experience on your next visit. Thank you for choosing us. Matur Nuwun. Sugito Adhi. General Manager

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Salman A. F.

Staycation

9.7

/10

Reviewed 3 week(s) ago

This is my 2nd time staying at the Grand Mercure Mirama Malang hotel, and just like before the hotel staff are very friendly and professional. The cleanliness and quietness of the room are very good. And also the hotel environment is very friendly for children and the elderly.

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Accommodation's Reply

04 Feb 2025

Dear Guest Sugeng Sonten! Warm Greetings from Grand Mercure Malang Mirama! Thank you for your kind words. We are thrilled to hear that you had a nice and enjoyable stay with us, and that you experienced great hospitality from our staff throughout your visit. Your feedback means a lot to us, and we look forward to welcoming you back for another exceptional stay. Maturnuwun. Warm Regards, Sugito Adhi General Manager

B***g

10.0

/10

Reviewed 3 week(s) ago

The food is very varied and the service is incredibly good.

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1 people find it helpful

Accommodation's Reply

04 Feb 2025

i***h

Staycation

10.0

/10

Reviewed 3 week(s) ago

Check in/out is fast and easy, the room is as advertised, spacious and cool, the breakfast menu is varied and delicious, I like the rice kencur jamu and the cappuccino coffee from a real coffee machine. The hotel is close to the toll gate, so if you go to the airport you won't get stuck in traffic.

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Accommodation's Reply

04 Feb 2025

l***a

Leisure

10.0

/10

Reviewed 4 week(s) ago

Even though when we entered the room there was a mural saying HBD Kiki on the glass, even though my family and I don't have Kiki's name on it and we don't have a birthday.

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Accommodation's Reply

04 Feb 2025

M***d

9.7

/10

Reviewed 4 week(s) ago

Awesome pool Nice

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Accommodation's Reply

04 Feb 2025

Leony D.

Staycation

10.0

/10

Reviewed 5 week(s) ago

always satisfied staying here.. everything is ok, starting from food, room facilities and service..

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Accommodation's Reply

04 Feb 2025

Dear Leony D. Sugeng Sonten. Thank you very much for your positive review! We are very happy to hear that you are always satisfied with your stay here and enjoy the food, room, facilities, and services that we provide. We will continue to strive to provide the best experience for you. We are looking forward to your next visit. Matur Nuwun. Sugito Adhi. General Manager

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Muhammad R.

10.0

/10

Reviewed 6 week(s) ago

It's so much fun for the kids and their besties...

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1 people find it helpful

Accommodation's Reply

15 Jan 2025

Dear Muhammad R Sugeng Sonten! Warm Greetings from Grand Mercure Malang Mirama! Thank you for your kind words. We are thrilled to hear that you had a nice and enjoyable stay with us, and that you experienced great hospitality from our staff throughout your visit. Your feedback means a lot to us, and we look forward to welcoming you back for another exceptional stay. Maturnuwun. Warm Regards, Sugito Adhi General Manager

M***d

10.0

/10

Reviewed 6 week(s) ago

The hotel is very nice and clean....suitable for families...safe and comfortable...the food menu served is delicious

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Accommodation's Reply

15 Jan 2025

Gagarin E. J. K.

Staycation

9.7

/10

Reviewed 6 week(s) ago

Just need upgrade for the wifi. But all good

1 people find it helpful

Accommodation's Reply

04 Feb 2025

Dear Gagarin E.J.K Sugeng Sonten Thank you for your feedback! We’re glad to hear that you had a good stay overall. We appreciate your suggestion regarding the Wi-Fi, and we’ll definitely look into improving it for a better experience. We hope to welcome you back soon Matur Nuwun Sugito Adhi General Manager

angga m. v.

Staycation

10.0

/10

Reviewed 6 week(s) ago

Thank God, I am always satisfied every time I stay here….

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Accommodation's Reply

15 Jan 2025

V***r

Leisure

5.6

/10

Reviewed 7 week(s) ago

check in was slow, the room wasn't ready until almost 4 pm, the room's AC was hot from check-in to check-out, ordered a mountain view room but was given a city view even though the price for a mountain view is more expensive, the hotel view is the roof of people's houses, the bed was so concave that it wasn't replaced, the pillows were also already sagged, there was a lot of hair on the bed sheet, the room was not soundproof, the hotel lobby was hot and the AC seemed to not be turned on, the lighting in the building's parking lot was also lacking, there was only 1 car entrance and exit portal so you had to take turns and whoever was going out didn't want to give in. however, the room floor was clean, the bathroom was clean, the breakfast service was extraordinary, and there were also a lot of breakfast variants. overall for a 5-star hotel, there are still many things that need to be improved in terms of service.

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Accommodation's Reply

04 Feb 2025

Dear Guest. Sugeng Sonten. Thank you very much for your very detailed review. We are very sorry to hear that your experience was not satisfactory, especially related to the long check-in process, the room that was not as ordered, and the problems with the room facilities and air conditioning. We apologize for the inconvenience you experienced, and we will immediately evaluate and make improvements to ensure that similar incidents do not recur in the future. We also appreciate the feedback regarding the quality of the bed, pillows, cleanliness, and facilities in the public areas that need to be improved. We will immediately follow up on this to improve the comfort of our guests. However, we are happy to hear that you are satisfied with the cleanliness of the room, breakfast service, and the variety of menus that we provide. We will continue to strive to improve our services and facilities according to 5-star standards. We hope to provide a better experience on your next visit. Thank you. Sugito Adhi. General Manager

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V***r

Staycation

6.6

/10

Reviewed 7 week(s) ago

There are several things that disappointed me: 1. I booked a mountain view (which is more expensive in the app) but was given a city view room. FYI, mountain view rooms should be even-numbered rooms, while city view rooms are odd-numbered rooms. 2. I had to wait in the lobby to check in until 15.30 because the room was not ready 3. The AC in the room I stayed in was hot 4. The bed was concave / jeglong 5. There were hair clips on the bed sheet 6. WiFi is not hi speed 7. For a 5-star category, the room is not soundproof, sounds from outside or noisy neighbors can still be heard clearly But there are also several good things: 1. The room floor is clean 2. The bathroom is clean 3. The breakfast service is good and the food variety is very large

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2 people find it helpful

Accommodation's Reply

04 Feb 2025

Dear Guest. Sugeng Sonten. Thank you very much for your very detailed review. We apologize for the inconvenience you experienced during your stay, especially regarding the room that was not as you booked, the late check-in, and the problems with the AC, bed, and cleanliness of the room. We greatly appreciate you letting us know about these things, and we will immediately evaluate and make improvements to the facilities you mentioned so that they will not happen again in the future. However, we are also happy to hear that you are satisfied with the cleanliness of the room and bathroom, as well as the service and variety of breakfast that we provide. We will continue to strive to improve the quality of our services for the comfort of our guests. We hope you will give us another chance to provide a better experience on your next visit. Thank you. Sugito Adhi. General Manager

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r***a

Leisure

6.6

/10

Reviewed 7 week(s) ago

Booked 2 rooms for 3 nights with a request for a non-smoking room. Every day there were more activities in the room. On the last day, the room and the clothes we wore smelled of cigarette smoke, I had shortness of breath and coughed. It seems like the AC or exhaust is leaking.. Even though it has never been like this before.

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2 people find it helpful

Accommodation's Reply

04 Feb 2025

Dear Guest. Sugeng Sonten. Thank you for taking the time to provide a review. We apologize for the inconvenience you experienced regarding the smell of cigarette smoke in the room. We greatly appreciate you letting us know about this issue, and we will immediately check the condition of the AC and exhaust in the room to ensure that similar incidents do not recur. The safety and comfort of our guests is our priority, and we will strive to do better in managing a smoke-free area. We look forward to providing a better experience if you decide to stay again in the future. Thank you. Sugito Adhi. General Manager

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