Ordered 5 rooms, only 3 rooms were ready at 15.00, even though they were upgraded, it was still not comfortable to rest because there were not enough rooms ready... 2 more rooms were ready after around 17.00

All the staff are super friendly. Fun. Kid friendly enough.

7th time staying at Intercontinental, but this latest experience is the least memorable. Several things that the Intercontinental Hotel Team can improve: 1/ check-in time is at 16.30-17.00, even though it is stated in the application that check-in can be done from 15.00. We understand that the hotel is full, but leaving customers waiting without any certainty of the time is very disappointing. There is no compensation whatsoever given by the hotel. 2/ Public facilities and in the room are outdated and many are lacking maintenance, for example: at 8 am the toilet and swimming pool changing room are very dirty, used tissues are scattered everywhere and there is a lot of dirt on the toilet floor; in the shower and bathroom faucet in the guest room there are many white spots; I booked 2 rooms and only 1 room had hot water, the other room had hot water that did not work. 3/ The staff in the restaurant are numerous but not responsive. There are also many variations of food, but the taste is nothing special. 4/ There are more children's play options than before, but some are paid with rates that are not comparable to the playtime (too expensive). Different from other 5-star hotels in the Dago area and provide the same play facilities, without charging again for hotel guests. If it does not improve, Intercontinental will be overtaken by other 5-star hotels (especially those that have just opened), and slowly abandoned by visitors. Hopefully this input is useful and can be a concern for the Hotel Management Team.

The hotel is nice. The staff is very friendly.

The hotel is very nice, clean and friendly staff. The warmth of the service provided made our vacation so memorable. No regrets choosing this hotel.

good place to stay with family and children 🥰😍

It used to be okay, but now it's lacking. The service and hotel lighting are lacking. Hopefully it will be better in the future.

For family, it's really good. Good. Friendly staff. Like it. The food should have more variety.

Check in/out was smooth with friendly and accommodating front office staff. Ice cube, extra tower and other additional requests were delivered promptly. Excellent hospitality!

Needs to seriously improve your servicing attitude and quality in all aspects. All detailed feedbacks already shared verbally to hotel management.

The TV is dead, the phone is dead, the refrigerator is dead. All must call a technician first for repair.

The room we stayed in was very comfortable and clean. The service was friendly, professional & very helpful. The breakfast menu was delicious and varied. Parking facilities were easily accessible and the swimming pool facilities were clean.

reception was so helpfull dan nice.. room very comfortable.. cu next time

All processes are easy and convenient. Thank you

Very good service, very comfortable room.

Always enjoy staying at intecont.

Service excellent, kamar luas

The hotel staff was very friendly and polite when checking in and the breakfast was very varied and delicious.

It took a while to order dine in food But overall it was all good

Very satisfying to stay here, always a regular customer Very happy with the Upgrade Villa Just input the villa needs to be renovated again. Overall very satisfying.