The Alana Surabaya

Hotels
8.8
Impressive
From 6,514 verified guests reviews

What Guests Say About Their Stay

Strategic Location (61)
Friendly Staffs (46)
Excellent Service (4)
Tasty Breakfast (32)
Hendro H.
9.1
/ 10
The price is affordable. Room is clean, near to highway. Staff are friendly. Love to stay here again.
Karina P.
9.7
/ 10
It was a very pleasing experience staying at The Alana Surabaya. The rooms are very wonderful and the foods are great. The team are very helpful.
Ega Y.
10
/ 10
It was my second time staying in the Alana Surabaya. First one was for business trip, second was for family vacation. It didn’t failed me in both purposes. Spacious room, comfy bed, clean, various and delicious food also strategic location.
In the Area
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Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60231

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
The Alana Surabaya is located in area / city Wonokromo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around The Alana Surabaya

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Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60231
Lobby The Alana Surabaya
Lobby 2 The Alana Surabaya

Discover More About The Alana Surabaya

Location


The Alana Surabaya is located in area / city Wonokromo.

About The Alana Surabaya

Whether you are planning an event or other special occasions, The Alana Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at The Alana Surabaya.

The Alana Surabaya is a hotel near Airport, an ideal accommodation while waiting for your next flight. Enjoy a satisfying place to rest during your transit.

From business event to corporate gathering, The Alana Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at The Alana Surabaya, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at The Alana Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Alana Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Alana Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at The Alana Surabaya.

All facilities in The Alana Surabaya

Bar, Cafe and Lounge The Alana Surabaya
Bar, Cafe and Lounge
Swimming Pool The Alana Surabaya
Swimming Pool
Entertainment Facility The Alana Surabaya
Entertainment Facility
Fitness Center The Alana Surabaya
Fitness Center
Functional Hall The Alana Surabaya
Functional Hall

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Buffet breakfast
  • Cafe
  • Poolside bar
  • Set menu lunch
  • Show cooking restaurant
  • Snack bar
  • Snacks
  • Dietary menu
  • Vegetarian meal

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Express check-in
  • Express check-out
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Sports and Recreations

  • Aerobics
  • Billiard
  • Cycling
  • Darts
  • Fitness center
  • Table tennis

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Swimming pool

Business Facilities

  • Business center
  • Computer station
  • Meeting facilities
  • Photocopier
  • Projector

Things to Do

  • Children play area
  • Fitness center
  • Indoor pool
  • Sauna
  • Steam room

Transportation

  • Bicycle rental
  • Car rental
  • Valet parking

Nearby Facilities

  • ATM/Banking
  • Laundry
  • Shops

Family-friendly Facilities

  • Kids club
  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in The Alana Surabaya

Important Note

This hotel hosts a gala dinner during the New Year holiday period, and customers staying during this time may be charged for it. For further details, contact the hotel directly.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

Tamu yang menginap lebih dari 3 hari harus menyertakan surat swab/pcr.

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at The Alana Surabaya
162
Number of floors in The Alana Surabaya
18
Another facilities in The Alana Surabaya
A la carte dinner, A la carte lunch, Restaurant with AC, Bar, Breakfast

Frequently asked question in The Alana Surabaya

What are available facilities at The Alana Surabaya?
There are top facilites at The Alana Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Alana Surabaya?
The standard check-in time at The Alana Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Alana Surabaya provide breakfast?
Yes, The Alana Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in The Alana Surabaya

Overall Rating & Reviews

From 6,514 verified guests reviews
8.8
Impressive
Fantastic
2,903
Very Good
2,895
Satisfying
184
Average
532
Poor
0
Cleanliness
Comfort
Meal
Location
Service

Show reviews that mention...

All
strategic location (61)
friendly staffs (46)
excellent service (4)
tasty breakfast (32)
complete facilities (11)
spacious room (57)
great room (9)
varied breakfast (6)
tasty food (75)
See More 9
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Category
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Language
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HR
Herman R.
Business travel
9.7
/ 10
11 Dec 2024
Everything is good and the customer service is fridndly and good

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E
ELCO
8.5
/ 10
11 Dec 2024
Nxkxkkckckckclflflflflglglgllglglglglglglglhlhlhllhlhlhlhlhllhlhlhlhlglglg.

1 liked this review

SD
Scholastika D. A.
Business travel
10
/ 10
29 Nov 2024
Very nice, easy to find. Located near starbucks, kfc & hoka2 bento. In the lobby area you can find wendys, coffee shop & minimarket. I stayed for 2 nights because I had a meeting located in front of the alana building, pln ketintang. Clean and cozy room. I stayed in the club room.

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A***s
This is a guest profile.
Business travel
10
/ 10
04 Nov 2024
Review photo of The Alana Surabaya from A***s
Review photo of The Alana Surabaya 2 from A***s
Review photo of The Alana Surabaya 3 from A***s
Review photo of The Alana Surabaya 4 from A***s

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A***a
This is a guest profile.
Leisure
9.4
/ 10
31 Oct 2024
Twas a good experience, thank you.

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M***d
This is a guest profile.
10
/ 10
09 Oct 2024
Staff very friendly. Good location.

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D***y
This is a guest profile.
8.8
/ 10
07 Oct 2024
Overall, it was a good stay. The room could be improved a bit. The bathroom fan was quite loud, and when we first arrived, the room had a slight smell, though it went away after a while.

1 liked this review

Accommodation's Reply
11 Oct 2024
Dear D*y. Thank you for taking the time to share your experiences while at The Alana Surabaya. We are very happy to hear your positive comments about our facilities and services. We hope to provide our best service on your next visit. We are waiting for your return to The Alana Surabaya. Warm regards, The Management of The Alana Surabaya.
er
elly r.
10
/ 10
06 Oct 2024
Review photo of The Alana Surabaya from Elly R.

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RA
Romie A. S.
9.4
/ 10
29 Sep 2024
Stay here only 1 day, location is OK, near Royal mall if you are shopping fans. Room is clean and spacious enough, breakfast is OK.

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G***t
This is a guest profile.
Business travel
10
/ 10
01 Sep 2024
Clean room, great service, good staff dan nice variance of food.
Review photo of The Alana Surabaya from G***t

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Lobby 4 The Alana Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.