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The Alana Surabaya
Hotels
8.7
/10
Very Good
6,623 reviews
What Guests Say About Their Stay
Room Space (83)
Bedroom (76)
Staff Friendliness (75)
Accessibility (63)
Helga
9.1
/ 10
The price is affordable. Room is clean, near to highway. Staff are friendly. Love to stay here again.
Karina P.
9.7
/ 10
It was a very pleasing experience staying at The Alana Surabaya. The rooms are very wonderful and the foods are great. The team are very helpful.
Ega Y.
10.0
/ 10
It was my second time staying in the Alana Surabaya. First one was for business trip, second was for family vacation. It didn’t failed me in both purposes. Spacious room, comfy bed, clean, various and delicious food also strategic location.
Dina A.
10.0
/ 10
We had wonderful experience while staying at The Alana Hotel Surabaya. We spent 3 nights and we enjoyed every moments of it. Their staffs were amazing and so friendly. Surely they provided very good and complete meals for breakfast (I love the Bakso and Bubur Sum2! So Yummy! Thanks Alana for making our stay so enjoyable. Surely will stay here or at other Alana hotel's chain. The Mosa, 2019
RIDWAN S.
10.0
/ 10
The room was spacious, bathroom was super clean with a bathtub, free minibar and welcome fruit. Breakfast was great, various of traditional food and pastry. service was great, very friendly staff. Would love to stay there again.
In the Area
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Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60231
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in The Alana Surabaya
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Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60231
Discover More About The Alana Surabaya
Location
The Alana Surabaya is located in area / city Wonokromo.
About The Alana Surabaya
Whether you are planning an event or other special occasions, The Alana Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at The Alana Surabaya.
The Alana Surabaya is a hotel near Airport, an ideal accommodation while waiting for your next flight. Enjoy a satisfying place to rest during your transit.
From business event to corporate gathering, The Alana Surabaya provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at The Alana Surabaya, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at The Alana Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Alana Surabaya exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
The Alana Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at The Alana Surabaya.
All facilities in The Alana Surabaya
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Food and Drinks
- A la carte dinner
- A la carte lunch
- Restaurant with AC
- Bar
- Breakfast
- Buffet breakfast
- Cafe
- Poolside bar
- Set menu lunch
- Show cooking restaurant
- Snack bar
- Snacks
- Dietary menu
- Vegetarian meal
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- Doorman
- Express check-in
- Express check-out
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Shower
- TV
Sports and Recreations
- Aerobics
- Billiard
- Cycling
- Darts
- Fitness center
- Table tennis
General
- AC
- Ballroom
- Banquet
- Family room
- Swimming pool
Business Facilities
- Business center
- Computer station
- Meeting facilities
- Photocopier
- Projector
Things to Do
- Children play area
- Fitness center
- Indoor pool
- Sauna
- Steam room
Transportation
- Bicycle rental
- Car rental
- Valet parking
Nearby Facilities
- ATM/Banking
- Laundry
- Shops
Family-friendly Facilities
- Kids club
- Children pool
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in The Alana Surabaya
Important Note
This hotel hosts a gala dinner during the New Year holiday period, and customers staying during this time may be charged for it. For further details, contact the hotel directly.
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Check-in Instructions
Tamu yang menginap lebih dari 3 hari harus menyertakan surat swab/pcr.
Minimum Age Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at The Alana Surabaya | 162 |
Number of floors in The Alana Surabaya | 18 |
Another facilities in The Alana Surabaya | A la carte dinner, A la carte lunch, Restaurant with AC, Bar, Breakfast |
Frequently asked question in The Alana Surabaya
What are available facilities at The Alana Surabaya?
There are top facilites at The Alana Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Alana Surabaya?
The standard check-in time at The Alana Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Alana Surabaya provide breakfast?
Yes, The Alana Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in The Alana Surabaya
Traveloka (6,623)
8.7
Very Good
From 6,623 reviews
Provided by travelers on
Cleanliness
9.0
Room Comfort
8.9
Meal
8.6
Location
8.8
Service and Facilites
8.8
People often mention about The Alana Surabaya
All
Bedroom (62)
Room Space (60)
Staff Friendliness (54)
Ambiance (53)
Bathroom (52)
Taste (48)
Distance to City Center (47)
Variety (46)
Accessibility (45)
Surroundings (43)
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Traveler Reviews The Alana Surabaya
Number of reviews per page
20
40
Customer reviews
B***I
10.0
/10
Reviewed 3 day(s) ago
Comfortable hotel in Surabaya city.
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D***i
Staycation
7.3
/10
Reviewed 3 day(s) ago
Subscribe here, the breakfast options are getting smaller 🙏🏻
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B***i
8.5
/10
Reviewed 3 day(s) ago
The check in process was fast and friendly.
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M***a
Staycation
10.0
/10
Reviewed 4 day(s) ago
The service, hotel atmosphere and rooms are quite impressive.
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RF
Retno F.
Staycation
8.8
/10
Reviewed 5 day(s) ago
Fun, can be an option for the next holiday because it is quite close to various facilities and several food places. However, if I may suggest, because when I booked there was an extra benefit "Mini Bar" maybe they could provide some sufficient drinks, not necessarily the ones in bars in general but could be some soft drinks, because yesterday I only got 1 bottle of isotonic. For the food, it tastes very good, the tek tek noodles are really good, the hainan rice and spring rolls are okay. Overall, thank you The Alana for the various experiences.
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+4
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Yuyung P.
8.5
/10
Reviewed 6 day(s) ago
All the staff are friendly, all in is okay, often stay here 👌
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d***y
Leisure
10.0
/10
Reviewed 6 day(s) ago
Overall everything is ok. If I go to Surabaya, I will stay here again 👍👍👍
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GI
Galuh I. P.
10.0
/10
Reviewed 7 day(s) ago
Comfortable hotel with good food
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Yenny P.
10.0
/10
Reviewed 2 week(s) ago
Good rooms, good facilities, good foods.
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M***d
Business
8.5
/10
Reviewed 4 week(s) ago
Overall the services is smooth and godd
1 people find it helpful
BH
Bambang H. B.
Business
10.0
/10
Reviewed 4 week(s) ago
Like a service to a member of royalty. Pampered
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Guest
10.0
/10
Reviewed 4 week(s) ago
My favorite hotel when there is a meeting at PLN NP and PLN UIP, I feel like I have had meetings at this hotel so often that I forgot how many times. The hotel is comfortable, clean, the breakfast menu is quite complete and varied.
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T***o
Leisure
9.7
/10
Reviewed 5 week(s) ago
Good experience have a night here
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RL
Ramadhan L.
10.0
/10
Reviewed 5 week(s) ago
Spacious room for couples staying at Alana Hotel will be comfortable. The food is complete, very satisfying
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A***u
8.5
/10
Reviewed 5 week(s) ago
The hotel staff is friendly, the room is comfortable. It's just that the shower area has an uneven floor slope so the water doesn't go straight into the drain.
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SD
Sari D.
Leisure
8.5
/10
Reviewed 7 week(s) ago
City area hotel, nice and clean
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1 people find it helpful
d***i
8.5
/10
Reviewed 7 week(s) ago
Friendly service, clean and tidy
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A***a
Transit
10.0
/10
Reviewed 7 week(s) ago
Because the type we ordered was full, it was automatically upgraded immediately, fast, no need to wait long.
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1 people find it helpful
B***U
9.7
/10
Reviewed 7 week(s) ago
Very impressive, the kids really enjoyed and were satisfied here, the food was pretty good.
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RN
Ratna N.
Business
8.8
/10
Reviewed 8 week(s) ago
I was a bit disappointed with the club room I occupied, the bathroom smelled of rust, the shower was about to come off, the water flowed slowly because it leaked everywhere, the glass in the sink had lots of white stains, the sheets smelled musty, the TV had lots of ants, even though there were lots of channels I couldn't watch them, the food tasted bland, there was only a small menu
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Number of reviews per page
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40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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