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Townhouse Oak Grand Malaka Ethical Hotel
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Townhouse Oak Grand Malaka Ethical Hotel
Hotels
Preferred Partner
8.3
Very Good
From 1,259 verified guests reviews
What Guests Say About Their Stay
Staff Friendliness (5)
Check-in/out Time (5)
Distance To City Center (4)
Faisal Alamsyah
8.5
/ 10
Clean room, friendly service and good ambiance...
Riki
8.5
/ 10
Family-friendly hotel, comfortable, kind services. Easy access to airport.
Ir Dr S. A. R.
10
/ 10
Amazing experience and I will be back in the same hotel...
In the Area
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Jalan Malaka II No. 5 , Ilir Timur II, Palembang, Sumatera Selatan, Indonesia, 30114
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
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Available Room Types in Townhouse Oak Grand Malaka Ethical Hotel
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Jalan Malaka II No. 5 , Ilir Timur II, Palembang, Sumatera Selatan, Indonesia, 30114
Discover More About Townhouse Oak Grand Malaka Ethical Hotel
Location
Townhouse Oak Grand Malaka Ethical Hotel is located in area / city Ilir Timur II.
About Townhouse Oak Grand Malaka Ethical Hotel
Townhouse Oak Grand Malaka Ethical Hotel is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.
For you, travelers who wish to travel comfortably on a budget, Townhouse Oak Grand Malaka Ethical Hotel is the perfect place to stay that provides decent facilities as well as great services.
Whether you are planning an event or other special occasions, Townhouse Oak Grand Malaka Ethical Hotel is a great choice for you with a large and well-equipped function room to suit your requirements.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Townhouse Oak Grand Malaka Ethical Hotel.
From business event to corporate gathering, Townhouse Oak Grand Malaka Ethical Hotel provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Townhouse Oak Grand Malaka Ethical Hotel, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Townhouse Oak Grand Malaka Ethical Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Townhouse Oak Grand Malaka Ethical Hotel is the smartest choice for you who are looking for affordable accommodation with outstanding service.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Townhouse Oak Grand Malaka Ethical Hotel exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Townhouse Oak Grand Malaka Ethical Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
Townhouse Oak Grand Malaka Ethical Hotel is the ideal choice for you who are looking for a comfortable yet affordable accommodation.
All facilities in Townhouse Oak Grand Malaka Ethical Hotel
Swimming Pool
Common Space
Lobby
Exterior
Bedroom
Public Facilities
- Parking
- Coffee shop
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- WiFi in public area
Hotel Services
- Express check-in
- Express check-out
- 24-hour Receptionist
- Luggage storage
- Multilingual staff
- Newspaper in lobby
General
- AC
- Family room
- Non-smoking room
- Swimming pool
- Smoking area
Things to Do
- Garden
- Outdoor pool
- TV lounge
In-room Facilities
- Cable TV
- Shower
- TV
Nearby Facilities
- ATM/Banking
- Supermarket
Food and Drinks
- Breakfast
Connectivity
- Free WiFi
Business Facilities
- Meeting facilities
Accommodation Policy & General Information in Townhouse Oak Grand Malaka Ethical Hotel
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card, Marriage Certificate. The required documents can be in the form of soft copy.
Facility
Swimming Pool closed temporarily from 1-9-2023 to 31-10-2023.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Townhouse Oak Grand Malaka Ethical Hotel | 49 |
Number of floors in Townhouse Oak Grand Malaka Ethical Hotel | 3 |
Another facilities in Townhouse Oak Grand Malaka Ethical Hotel | Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant |
Frequently asked question in Townhouse Oak Grand Malaka Ethical Hotel
What are available facilities at Townhouse Oak Grand Malaka Ethical Hotel?
There are top facilites at Townhouse Oak Grand Malaka Ethical Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Townhouse Oak Grand Malaka Ethical Hotel?
The standard check-in time at Townhouse Oak Grand Malaka Ethical Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Townhouse Oak Grand Malaka Ethical Hotel provide breakfast?
Yes, Townhouse Oak Grand Malaka Ethical Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Townhouse Oak Grand Malaka Ethical Hotel
Traveloka (1,259)
8.3
Very Good
From 1,259 reviews
Provided by travelers on
Cleanliness
8.2
Room Comfort
8.2
Meal
8.0
Location
8.1
Service and Facilites
8.3
People often mention about Townhouse Oak Grand Malaka Ethical Hotel
All
Staff Friendliness (12)
Distance to City Center (8)
Ambiance (8)
Check-in/out Time (7)
Bedroom (7)
Taste (7)
Surroundings (6)
Family Friendly (6)
In-room Dining (6)
Accessibility (5)
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Traveler Reviews Townhouse Oak Grand Malaka Ethical Hotel
Number of reviews per page
20
40
Customer reviews
M***d
8.5
/10
Reviewed 3 day(s) ago
The hotel staff was very friendly upon check in.
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s***a
9.7
/10
Reviewed 1 week(s) ago
comfortable, quiet, safe and nice in short.....
the environment is not far from the city center, crowded with visitors, suitable for family vacations, there is a children's pool where you can bathe comfortably... there you can also make various places, can be used for events
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b***u
Leisure
10.0
/10
Reviewed 2 week(s) ago
great for family vacations, and seeking tranquility
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KA
Khairul A.
Staycation
10.0
/10
Reviewed 2 week(s) ago
The staff is very friendly, especially the front office. The atmosphere is very calm because of the semi-outdoor theme and murotal which adds to the impression of sharia. Highly recommended
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T***i
6.4
/10
Reviewed 6 week(s) ago
too bad the hotel room we rented was dirty and dusty, the doormat, sheets and bed cover seemed not to have been replaced because there were lipstick stains and were dirty. the cupboard, table, Al-Quran were dusty, the closet was dirty, the wife was very slow when in the room.
this is an honest review hoping for improvements in cleanliness and facilities.
the positive thing here is that the employees are friendly
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1 people find it helpful
Accommodation's Reply
14 Jan 2025
Dear Mr. Tedi Iskandar. Warmest greetings from Grand Malaka Ethical Hotel. Thank you for letting us know the issues you encountered during your visit to our hotel. With sincere regret, we care deeply about the satisfaction of all our guests and your feedback is very valuable to us. This is to ensure and further improve the quality of service we offer to our guests. We appreciate your continued support and hope to have the pleasure of serving you again in the future. Warm regards, Kusyanto
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E***A
8.3
/10
Reviewed 8 week(s) ago
The first night the room below the AC was not cold enough so the second night we moved upstairs, eh right above the bathroom it smelled really bad and the push button wouldn't work, then near the swimming pool there was a dead rat and the smell was really pungent, sorry I don't mean to bring this down, just a suggestion, hopefully it can be fixed in the future
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Accommodation's Reply
14 Jan 2025
Dear Mrs. Elisa Maryati. Warmest greetings from Grand Malaka Ethical Hotel. Thank you for letting us know the issues you encountered during your visit to our hotel. With sincere regret, we care deeply about the satisfaction of all our guests and your feedback is very valuable to us. This is to ensure and further improve the quality of service we offer to our guests. We appreciate your continued support and hope to have the pleasure of serving you again in the future. Warm regards, Kusyanto
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Fikri f.
Transit
7.9
/10
Reviewed 11 week(s) ago
The bathroom when I wanted to take a shower, the water ran out, it was not serious. Not recommended
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1 people find it helpful
Accommodation's Reply
19 Dec 2024
Dear Mr. Fikri f. Warmest greetings from Grand Malaka Ethical Hotel. Thank you for letting us know the issues you encountered during your visit to our hotel. With sincere regret, we care deeply about the satisfaction of all our guests and your feedback is very valuable to us. This is to ensure and further improve the quality of service we offer to our guests. We appreciate your continued support and hope we will have the pleasure of serving you again in the future. Warm regards, Kusyanto
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A***a
Staycation
6.4
/10
Reviewed 21 week(s) ago
The hotel staff is actually very friendly with easy access to the hotel and there is a swimming pool. It's just that there is a lack of comfort, especially in the room. The room feels stuffy and still feels dusty, then in the bathroom there are lots of small flies flying around. Hopefully it will be fixed soon.
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7 people find it helpful
Accommodation's Reply
04 Oct 2024
Dear Mrs. Adelia Rizky Lestari. Warm greetings from Grand Malaka Ethical Hotel. Thank you for letting us know the issues you encountered during your visit to our hotel. With sincere regret, we care deeply about the satisfaction of all our guests and your feedback is very valuable to us. This is to ensure and further improve the quality of service we offer to our guests. We appreciate your continued support and hope we will be happy to serve you again in the future. Warm regards, Kusyanto.
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A***i
Leisure
5.8
/10
Reviewed 22 week(s) ago
The room smells musty, there are a lot of mosquitoes, the water in the toilet is very small😭 I actually regret staying there and can't sleep. It's not cold, the mosquitoes are very crowded like Lebaran. There are a lot of termites, it's not used for a long time.
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1 people find it helpful
Accommodation's Reply
04 Oct 2024
Dear Mr. Ari Nugrahini. Warmest greetings from Grand Malaka Ethical Hotel. Thank you for letting us know the issues you encountered during your visit to our hotel. With sincere regret, we care deeply about the satisfaction of all our guests and your feedback is very valuable to us. This is to ensure and further improve the quality of service we offer to our guests. We appreciate your continued support and hope to have the pleasure of serving you again in the future. Warm regards, Kusyanto.
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G***t
5.3
/10
Reviewed 25 week(s) ago
the hotel has a lot of insects, the Wi-Fi signal is very BAD... Hanta tv broadcast SaTU channel...
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1 people find it helpful
Accommodation's Reply
10 Sep 2024
Dear Mrs. Clara. Warmest greetings from Grand Malaka Ethical Hotel. Thank you for letting us know the issues you encountered during your visit to our hotel. With sincere regret, we care deeply about the satisfaction of all our guests and your feedback is very valuable to us. This is to ensure and further improve the quality of service we offer to our guests. We appreciate your continued support and hope to have the pleasure of serving you again in the future. Warm regards, Kusyanto.
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R***n
5.0
/10
Reviewed 30 week(s) ago
The room was not occupied because it smelled musty and stale.
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3 people find it helpful
Accommodation's Reply
05 Aug 2024
Dear Mr. Ruslan ag indra. Warm greetings from Grand Malaka Ethical Hotel. Thank you for letting us know the problems you encountered during your visit to our hotel. With sincere regret, we care deeply about the satisfaction of all our guests and your feedback is very valuable to us. This is to ensure and further improve the quality of the services we offer to our guests. We thank you for your continued support and hope we will be happy to serve you again in the future. Warm greetings, Kusyanto.
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D
Dessiany
Business
10.0
/10
Reviewed 32 week(s) ago
The building is old but very well maintained, the rooms are very clean and comfortable.
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3 people find it helpful
Accommodation's Reply
21 Jul 2024
Dear. Mrs. Dessiany. Warm greetings from Grand Malaka Ethical Hotel. Thank you for choosing Grand Malaka Ethical Hotel as your accommodation while in Palembang. We are very happy with your assessment of our services, hopefully we can improve our services in the future. We will consider every constructive input. We are happy that you really enjoyed every part of your stay with us and found everything to be what you expected. Our team is obliged to provide a pleasant and memorable experience for every guest who stays with us, with kindness and sincere hospitality. I hope we have the opportunity to welcome you back in the near future. Warm regards. KUSYANTO.
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A***i
6.1
/10
Reviewed 33 week(s) ago
In my opinion, it wasn't good. When I asked for a room, the receptionist said there wasn't any room available. After I ordered at Btrwvwlokas, they just said there was one.
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2 people find it helpful
Accommodation's Reply
11 Jul 2024
Dear Mrs. Atri Dwi Sutrisno. Warm greetings from Grand Malaka Ethical Hotel. Thank you for letting us know the problems you encountered during your visit to our hotel. With sincere regret, we care deeply about the satisfaction of all our guests and your feedback is very valuable to us. This is to ensure and further improve the quality of the services we offer to our guests. We thank you for your continued support and hope we will be happy to serve you again in the future. Warm greetings, Kusyanto.
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AM
Afenda M. A.
Transit
10.0
/10
Reviewed 33 week(s) ago
Friendly staff, pretty good breakfast.
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2 people find it helpful
Accommodation's Reply
10 Jul 2024
Dear. Mrs. Meri Y. Warm greetings from Grand Malaka Ethical Hotel. Thank you for choosing Grand Malaka Ethical Hotel as your accommodation while in Palembang. We are very happy with your assessment of our services, hopefully we can improve our services in the future. We will consider every constructive input. We are happy that you really enjoyed every part of your stay with us and found everything to be what you expected. Our team is obliged to provide a pleasant and memorable experience for every guest who stays with us, with kindness and sincere hospitality. I hope we have the opportunity to welcome you back in the near future. Warm regards. KUSYANTO.
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M***H
Transit
8.5
/10
Reviewed 33 week(s) ago
Actually, it doesn't really fit here. I ordered for 3 people on the apps + 1 extra bed. 1. When I first entered the room, things were beyond expectations, very narrow. So the extra mattress is also positioned right in front of the bathroom door. 2. Where to shower, only use the shower upstairs and it's very small, there's no tap. I'm annoyed that I can't clean because the water is small, 3. Actually, this hotel is nice, there is a pool too. It's just that things are not well maintained, access to the swimming pool is dirty, the leaves aren't swept, the floors are dirty, even the stairs have lots of cobwebs that haven't been cleaned. 4. Came at 4 in the afternoon, then the child asked to swim, and at 4.30 swimming, the chairs were a mess, no one had tidied them up, there were traces of plates from breakfast as if they hadn't been tidied up, there was spilled food underneath, just left it, there was chili sauce on it. The bench was also left alone. I swear I was so excited I didn't want to take it and sweep it. But I'm a guest who wants to clean up the benches and floor and scattered plates. 5. Breakfast is pretty good according to the price. 6. Got 3 towels that smell clean, the blanket and mattress are also clean, even though I'm sleeping in front of the toilet, I'm trying to enjoy it. 7. If it is rated 6/10, hopefully it can be better.
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2 people find it helpful
Accommodation's Reply
10 Jul 2024
Dear Mrs. Mudrikah, Warm greetings from Grand Malaka Ethical Hotel. Thank you for letting us know the problems you encountered during your visit to our hotel. With sincere regret, we care deeply about the satisfaction of all our guests and your feedback is very valuable to us. This is to ensure and further improve the quality of the services we offer to our guests. We thank you for your continued support and hope we will be happy to serve you again in the future. Warm greetings, Kusyanto.
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AS
Andri S.
8.8
/10
Reviewed 34 week(s) ago
Overall according to the price. For this price, getting swimming pool facilities is already good. Only a small minus, I got a broken bathroom door that couldn't be closed tightly. The rest is okay. The food is pretty good too.
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Accommodation's Reply
10 Jul 2024
Dear. Mr Andri S. Warm greetings from Grand Malaka Ethical Hotel. Thank you for choosing Grand Malaka Ethical Hotel as your accommodation while in Palembang. We are very happy with your assessment of our services, hopefully we can improve our services in the future. We will consider every constructive input. We are happy that you really enjoyed every part of your stay with us and found everything to be what you expected. Our team is obliged to provide a pleasant and memorable experience for every guest who stays with us, with kindness and sincere hospitality. I hope we have the opportunity to welcome you back in the near future. Warm regards. KUSYANTO.
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E***n
5.3
/10
Reviewed 35 week(s) ago
Stay in a Family room, the highest price. The rooms are dirty, lots of mosquitoes, termites and the AC is not cold at all. I mean I want to rest, but I want to get to the morning so I can get out quickly. Please the owner to fix it, spy is more humane, even though the price is 600 thousand.
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2 people find it helpful
Accommodation's Reply
29 Jun 2024
Dear Mr. Eben, Warm greetings from Grand Malaka Ethical Hotel. Thank you for letting us know the problems you encountered during your visit to our hotel. With sincere regret, we care deeply about the satisfaction of all our guests and your feedback is very valuable to us. This is to ensure and further improve the quality of the services we offer to our guests. We thank you for your continued support and hope we will be happy to serve you again in the future. Warm greetings, Kusyanto.
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F***l
Leisure
8.4
/10
Reviewed 36 week(s) ago
The hotel staff was friendly and helpful when checking, it's just that the blankets and bed sheets were dull, maybe they could be repaired.
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Accommodation's Reply
20 Jun 2024
Dear. Mr Faizal Yudi Firmanda. Warm Greetings from Grand Malaka Ethical Hotel. Thank you for choosing Grand Malaka Ethical Hotel as your accommodation while in Palembang. We are very happy with your assessment of our services, hopefully we can improve our services in the future. We will consider every constructive input. We are happy that you really enjoyed every part of your stay with us and found everything to be what you expected. Our team is obliged to provide a pleasant and memorable experience for every guest who stays with us, with kindness and sincere hospitality. We are open to all constructive criticism and suggestions, for our improvement in the future. I hope we have the opportunity to welcome you back in the near future. Warm regards.
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Yv
Yadi v.
10.0
/10
Reviewed 36 week(s) ago
Very comfortable and the staff are very friendly.
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Accommodation's Reply
20 Jun 2024
Dear. Mr Yadi S. Warm Greetings from Grand Malaka Ethical Hotel. Thank you for choosing Grand Malaka Ethical Hotel as your accommodation while in Palembang. We are very happy with your assessment of our services, hopefully we can improve our services in the future. We will consider every constructive input. We are happy that you really enjoyed every part of your stay with us and found everything to be what you expected. Our team is obliged to provide a pleasant and memorable experience for every guest who stays with us, with kindness and sincere hospitality. I hope we have the opportunity to welcome you back in the near future. Warm regards.
See original
M***D
Staycation
8.0
/10
Reviewed 37 week(s) ago
The location is in a village, close to the city center, clean rooms, cold air conditioning, running water, friendly staff who are quick to help when there are any shortcomings, there is a swimming pool, quite spacious parking, minus there is no wifi and the signal does not enter the room.
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3 people find it helpful
Accommodation's Reply
20 Jun 2024
Dear. Mr Mohammed. Warm Greetings from Grand Malaka Ethical Hotel. Thank you for choosing Grand Malaka Ethical Hotel as your accommodation while in Palembang. We are very happy with your assessment of our services, hopefully we can improve our services in the future. We will consider every constructive input. We are happy that you really enjoyed every part of your stay with us and found everything to be what you expected. Our team is obliged to provide a pleasant and memorable experience for every guest who stays with us, with kindness and sincere hospitality. We are open to all constructive criticism and suggestions, for our improvement in the future. I hope we have the opportunity to welcome you back in the near future. Warm regards.
See original
Number of reviews per page
20
40
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