Ubud Raya Shala

Glad at first time I arrived here! Cozy and peaceful.

It has great scenic view and nature feeling (bird chirping in the morning and cicadas ' cries at night). It also has pool, perfect for hot day. The room is spacious but lack furniture so it feels quite empty. I reserved a family deluxe room (4 people room), but they gave me two room (two people room each) instead due to construction in progress or sth. The mirror is too high for average Indonesian people. I think the resort was built for foreigner in mind. Overall it 's a so so experience for me.

This hotel is really awesome. The room is very big and clean, the staffs are really friendly, the pool is also clean and next to the pool is the massage treatment place where it was really nice and good recommended. The location is also not far away from center but still can be walk, I was travel alone and next time I will come again and stay to this hotel.

Overall, I highly recommend this place. Although 15 mins away from the Ubud center, the hotel provides free transportation going to the center anyway. from the welcoming receptionist until the cleanliness and huge space of the room, I am very pleased.

In this review I'll divide the story of my experience from two sides, the facility and the service. Firstly facility, the room in Ubud Raya Hotel was the biggest room I'd ever experienced as the 3rd star's hotel. It was truly spacious like it could fit your whole family and start a wedding in it. If you're staying with family, this size of room would be very useful for your family. The decoration was also interesting, I didn't really notice what kind of theme it was but it would definitely make you feel comfortable to just lay on the bed all day and night long. However, strange thing existed in the bathroom while the mirror which being provided was way too high for the average Indonesia women LOL. It would be recommended if you're mirroring while using high heels. The swimming pools looked fine and relaxing nonetheless I didn't have any desire to enjoy this because of the second side of the story, the service. Talking about the service, I booked this hotel for two days while at the second day I got a very interesting offer, 10% from the price which I paid for the first day. As the loyal user of the website, I thought this offer was valid. But it turned out, that it was invalid due to the mistake which made by the reservation staff from the hotel. Then I tried to clarify about this issue since the voucher had already issued as well. The answer and the way of this staff talking to me was disappointing, he was communicating like asking me to participate in the debate competition. The worst part was he made up a story about the process of how he tried contacting me. My number was input wrongly (I also didn't know how this thing could happen since my other orders were always right because it's automated), but he said that after I got his message, I blocked him (whereas I never got the message and the wrong number was totally invalid/inactive). My conversation with the reservation staff was truly exhausting and made me feel uncomfortable. Because of that, I asked the receptionist which thankfully was super kind to be connected to the operations manager to talk about this issue. Suddenly, the manager Bu Artini contacted me directly and explained about everything and give advice regarding this matter. She was so professional unlike her staff which turned my emotion-less feeling became highly emotional. Lol. She managed to give various win-win solution, which also would risk the reservation staff to pay for what he did as the consequence of his mistake. However, as a person who works in service industry, I realized that this solution would cost quite a lot for a person who worked in Bali. In the end, I choose to not stay at the second day because I wouldn't make this reservation staff who actually had totally annoyed me not have proper lunch for the next 2 weeks after he got his salary. However, I truly appreciated what Bu Artini did to overcome this issue.

Very good，all of my friends are satisfied. The room is very big and clean. The hotel staffs are very friendly.

We chose this hotel at the last minute when we had problem checking in to another hotel which we have booked previously (not via app). Eventually we got the last available room and when we arrived there (20 min after booking) the room hadn't been prepared which was totally understandable. What we appreciated that the front officers and manager were so helpful and friendly. The room was a spacious family room, looked a bit old, there was smell of moist, but overall the room was acceptable. The TV size was a bit too small compared to the size of the room. Breakfast variety was very standard but quite tasty. The neighborhood atmosphere was quiet and relaxing. To reach the premise it's better to turn on your google map.

Perfect place, clean, comfortable, and nice room