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Verwood Hotel and Serviced Residence Surabaya
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Verwood Hotel and Serviced Residence Surabaya
Hotels
Preferred Partner
8.4
Very Good
From 4,267 verified guests reviews
What Guests Say About Their Stay
Staff Friendliness (42)
Bedroom (37)
Accessibility (36)
Room Space (35)
Ardian
9.7
/ 10
It was a pleasant stay. Staffs has been very helpful. They maintain the service level even during the night. I will definitely return when I am around.
Dennis Kanipe
10
/ 10
Great place to stay and location is great.
Yessy S.
8.5
/ 10
Nice place, good service. Will be back again.
Dennis A. K.
10
/ 10
Great place to stay. Location is perfect. Customer service always great.
Jaya G.
9.1
/ 10
Great hotel for best strategic location.
In the Area
See Map
Jl Raya Kupang Indah, Sukomanunggal, Surabaya, Jawa Timur, Indonesia, 60189
Chigasaki Station
1.67 km
Chigasaki Station
1.67 km
Enoshima Aquarium
5.48 km
Keio University Shonan Fujisawa Campus
7.56 km
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Verwood Hotel and Serviced Residence Surabaya
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What's around Verwood Hotel and Serviced Residence Surabaya
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Jl Raya Kupang Indah, Sukomanunggal, Surabaya, Jawa Timur, Indonesia, 60189
Địa điểm lân cận
Chigasaki Station
Điểm nút giao thông
1.67 km
Enoshima Aquarium
Nghệ thuật & Khoa học
5.48 km
Keio University Shonan Fujisawa Campus
Giáo dục
7.56 km
Phổ biến trong khu vực
Others
Chigasaki Station
1.67 km
Distances shown are based on straight line distances. Actual travel distances may vary.
Discover More About Verwood Hotel and Serviced Residence Surabaya
note: hotel was previously named Verwood Hotel & Serviced Residence
Location
Verwood Hotel and Serviced Residence Surabaya is a hotel in a good neighborhood, which is located at Sukomanunggal.
About Verwood Hotel and Serviced Residence Surabaya
Whether you are planning an event or other special occasions, Verwood Hotel and Serviced Residence Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Verwood Hotel and Serviced Residence Surabaya.
Verwood Hotel and Serviced Residence Surabaya is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.
From business event to corporate gathering, Verwood Hotel and Serviced Residence Surabaya provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Verwood Hotel and Serviced Residence Surabaya, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Verwood Hotel and Serviced Residence Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Verwood Hotel and Serviced Residence Surabaya is suitable for you who value privacy during your stay.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Verwood Hotel and Serviced Residence Surabaya exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Verwood Hotel and Serviced Residence Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Verwood Hotel and Serviced Residence Surabaya.
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All facilities in Verwood Hotel and Serviced Residence Surabaya
Others
Food and Drinks
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Restaurant with AC
- Bar
- Breakfast
- Buffet breakfast
- Breakfast (surcharge)
- Buffet dinner
- Buffet lunch
- Cafe
- Continental breakfast
- Dining area
- Gala dinner
- Hot breakfast
- Poolside bar
- Set menu dinner
- Set menu lunch
- Show cooking restaurant
- Snack bar
- Snacks
- Dietary menu
- Winery
Public Facilities
- Parking
- Coffee shop
- Early check-in
- Elevator
- 24-hour room service
- Late check-out
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- Early Check-in
- 24-hour Receptionist
- 24-hour security
- Late check-out
- Laundry service
- Luggage storage
- Medical service
- Multilingual staff
- Newspaper in lobby
- Newspaper
- Wedding service
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Family room
- Non-smoking room
- Swimming pool
- Recreation room
- Smoking area
- Terrace
Things to Do
- Children play area
- Fitness center
- Health club
- Massage
- Outdoor pool
- Outdoor pool
- Pool sun loungers
- Sauna
- Spa
- Hot tub
In-room Facilities
- Bathtub
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Kitchenette
- Microwave
- Minibar
- Shower
- TV
Transportation
- Airport transfer
- Area shuttle
- Limo or town car service
- Secure parking
- Shopping center shuttle
- Valet parking (surcharge)
Business Facilities
- Business center
- Business facilities
- Conference room
- Meeting facilities
- Photocopier
- Projector
Sports and Recreations
- Basketball
- Billiard
- Darts
- Fitness center
- Outdoor tennis court
- Tennis
Accessibilty
- Disabled access friendly
- Accessible bathroom
- Accessible parking
- Accessible path of travel
- Wheelchair accessible
Nearby Facilities
- Grocery
- Shops
- Supermarket
Family-friendly Facilities
- Kids club
- Children pool
Connectivity
- Internet point
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
- Airport transfer
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Verwood Hotel and Serviced Residence Surabaya
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Deposit
Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
Extra Breakfast
Accommodation charges IDR 150,000/guest for extra breakfast.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Distance to Downtown | 1.67 km |
Popular in the Area | Chigasaki Station |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Verwood Hotel and Serviced Residence Surabaya | 452 |
Number of floors in Verwood Hotel and Serviced Residence Surabaya | 14 |
Another facilities in Verwood Hotel and Serviced Residence Surabaya | A la carte breakfast, A la carte dinner, A la carte lunch, Restaurant with AC, Bar |
Nearby point of interest | Chigasaki Station, Enoshima Aquarium, Keio University Shonan Fujisawa Campus |
Frequently asked question in Verwood Hotel and Serviced Residence Surabaya
What are available facilities at Verwood Hotel and Serviced Residence Surabaya?
There are top facilites at Verwood Hotel and Serviced Residence Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Verwood Hotel and Serviced Residence Surabaya?
The standard check-in time at Verwood Hotel and Serviced Residence Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Verwood Hotel and Serviced Residence Surabaya provide breakfast?
Yes, Verwood Hotel and Serviced Residence Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Verwood Hotel and Serviced Residence Surabaya
8.4
Very Good
From 4,267 reviews
Provided by travelers on
Cleanliness
8.4
Room Comfort
8.4
Meal
8.3
Location
8.5
Service and Facilites
8.4
People often mention about Verwood Hotel and Serviced Residence Surabaya
All
Staff Friendliness (36)
Accessibility (32)
Ambiance (31)
Bedroom (31)
Room Space (29)
Bathroom (29)
Hotel Area (27)
Soundproof (26)
Surroundings (24)
Distance to City Center (23)
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Traveler Reviews Verwood Hotel and Serviced Residence Surabaya
Number of reviews per page
20
40
Customer reviews
S***o
Business
8.5
/10
Reviewed 5 day(s) ago
The service is satisfactory, the food is delicious, transportation is easy, close to the culinary area.
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Accommodation's Reply
28 Feb 2025
Dear Mr./Mrs. S*o, Welcome to the Neighborhood! Thank you for taking the time to share your experience of staying with us. We are very happy to know that your experience and overall experience were very pleasant and memorable. It is an honor for us to know that you liked and enjoyed our facilities. Once again, thank you very much and we look forward to seeing you again on your next visit. Best regards,. Sukamto. General Manager.
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TS
Titik S.
Staycation
9.7
/10
Reviewed 4 week(s) ago
friendly hotel staff.. we were helped to carry our things to the room.. the room facilities and cleanliness were good. I liked staying here.
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1 people find it helpful
Accommodation's Reply
05 Feb 2025
Dear Mrs. Titik, Welcome to the Neighborhood! Thank you for taking the time to share your experience of staying with us. We are very happy to know that your experience and overall experience were very pleasant and memorable. It is an honor for us to know that you liked and enjoyed our facilities. Once again, thank you very much and we look forward to seeing you again on your next visit. Best regards,. Sukamto. General Manager.
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F***y
Staycation
9.3
/10
Reviewed 6 week(s) ago
It turned out to be quite an old hotel, I was shocked when I got out of the elevator because the lighting was lacking (dim) I stayed overnight but couldn't sleep, either because of my thoughts or other things, I brought a 3 year old child who is used to moving hotels but this is the first time he's been cranky at night and can't sleep well either 🙈 So I really felt the aura and air at night was not good 🙏 But the waiters and staff were all friendly. I was in room 1208, please check the toilet again because it seems like it needs to be replaced because the water is always cloudy even though it has been flushed repeatedly 🙏
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1 people find it helpful
Accommodation's Reply
30 Jan 2025
Dear Mr./Mrs. F*y, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are very happy to be able to provide the best service for you and guest satisfaction is a source of pride for us. And we also apologize for any inconvenience that occurred during your stay, We will continue to improvise in developing products, services and facilities at Verwood Hotel & Serviced Residence Surabaya. We hope to serve you again in the future. Best regards,. Sukamto. General Manager.
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E***o
10.0
/10
Reviewed 7 week(s) ago
Very good recommendation for travelers
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Accommodation's Reply
30 Jan 2025
Dear Mr./Mrs. E*o, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are glad that you enjoyed your stay with us. Once again, thank you very much and we look forward to seeing you again on your next visit. Best Regards,. Sukamto. General Manager.
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IP
I Putu Y.
Staycation
10.0
/10
Reviewed 7 week(s) ago
Good and friendly staff, service ok
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1 people find it helpful
Accommodation's Reply
30 Jan 2025
Dear Mr. i putu, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are glad that you enjoyed your stay with us. Once again, thank you very much and we look forward to seeing you again on your next visit. Best Regards,. Sukamto. General Manager.
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AE
Anggih E. M.
Leisure
10.0
/10
Reviewed 7 week(s) ago
all staff are friendly and very helpful, check-in and checkout process is fast without any obstacles, food is very diverse, swimming pool is also spacious and there is a pool for children. the only thing that is not comfortable is the room is not soundproof, we clearly heard other people's conversations passing in front of the room. Other than that there is no problem..
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2 people find it helpful
Accommodation's Reply
30 Jan 2025
Dear Mr./Mrs. Anggih, Welcome to the Neighborhood! Thank you for taking the time to share your experience of staying with us. We are very happy to know that your experience and overall experience were very pleasant and memorable. It is an honor for us to know that you liked and enjoyed our facilities. Once again, thank you very much and we look forward to seeing you again on your next visit. Best regards,. Sukamto. General Manager.
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Evi N.
6.5
/10
Reviewed 10 week(s) ago
The room smells musty, like there haven't been any visitors for a long time, the parking outside is a bit of a hassle when it rains.
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1 people find it helpful
Accommodation's Reply
27 Dec 2024
Dear Mrs. Evi, Welcome to the Neighborhood! First of all, we would like to thank you for taking the time to share your review of our service. We are very sorry that we could not meet your expectations during your stay at Verwood Hotel & Serviced Residence Surabaya. We sincerely apologize for the inconvenience and disappointment. Your suggestions and criticisms will help us to be better in the future, and we will improve and enhance our services & facilities. We really hope to be able to provide better service on your next visit. Best regards,. Sukamto. General Manager.
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LD
Lingga D.
9.4
/10
Reviewed 10 week(s) ago
The hotel is comfortable, the rooms are spacious and clean, the breakfast is delicious.
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Accommodation's Reply
27 Dec 2024
Dear Mrs. Lingga, Welcome to the Neighborhood! Thank you for taking the time to share your experience of staying with us. We are very happy to know that your experience and overall experience were very pleasant and memorable. It is an honor for us to know that you liked and enjoyed our facilities. Once again, thank you very much and we look forward to seeing you again on your next visit. Best regards,. Sukamto. General Manager.
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FA
Fitri A.
9.4
/10
Reviewed 10 week(s) ago
first time to Surabaya and choosing to stay here is the right choice with the atmosphere and staff are very friendly, next trip back again 😃
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Accommodation's Reply
27 Dec 2024
Dear Ms. Fitria, Welcome to the Neighborhood! Thank you for taking the time to share your experience of staying with us. We are very happy to know that your experience and overall experience were very pleasant and memorable. It is an honor for us to know that you liked and enjoyed our facilities. Once again, thank you very much and we look forward to seeing you again on your next visit. Best regards,. Sukamto. General Manager.
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y***s
Leisure
8.2
/10
Reviewed 12 week(s) ago
Comfortable apartment to stay with family
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2 people find it helpful
Accommodation's Reply
02 Jan 2025
Dear Mr./Mrs. Y*s, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are glad that you enjoyed your stay with us. Once again, thank you very much and we look forward to seeing you again on your next visit. Best Regards,. Sukamto. General Manager.
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DEDI FADILLAH
10.0
/10
Reviewed 14 week(s) ago
Overall, ok. Breakfast is delicious and varied. Rooms and service are also very good. Location is also strategic
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Accommodation's Reply
02 Dec 2024
Dear Mr. Dedi, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are glad that you enjoyed your stay with us. Once again, thank you very much and we look forward to seeing you again on your next visit. Best Regards,. Sukamto. General Manager.
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Selvy S.
Business
9.7
/10
Reviewed 14 week(s) ago
I am a regular when I go to Kesby, I definitely stay here, the cleanliness of the room and toilet is unquestionable. If there are complaints, the response is also very fast. The swimming pool is also clean. There are many food stalls around the hotel, it's really the best 👍👍👍👍👍
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Accommodation's Reply
26 Nov 2024
Dear Mrs. Silvy, Welcome to the Neighborhood! Thank you for taking the time to share your experience of staying with us. We are very happy to know that your experience and overall experience were very pleasant and memorable. It is an honor for us to know that you liked and enjoyed our facilities. Once again, thank you very much and we look forward to seeing you again on your next visit. Best regards,. Sukamto. General Manager.
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R***a
Staycation
9.1
/10
Reviewed 14 week(s) ago
When we entered, it was really quiet, it looked old and a bit unconvincing (But it turned out that when we checked out, the car park was full)
When we entered, the lobby was really nice and the receptionist staff were very friendly.
When we entered the room, the hallway was a bit dark (during the day) but it turned out that at night all the lights were turned on so the hallway didn't feel dark at all
The room was very comfortable, quiet, the AC was cold, the hot water worked well.
The parking lot did look a bit dirty, but it was quite spacious.
The location is very close to the toll entrance, so everywhere feels close. When you leave the hotel, there are lots of food choices (from cheap to expensive) and some are open until early morning.
It was a pleasant experience for me and my husband to stay a day at Verwood. Will definitely come back here if we go to Surabaya. Thank you
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Accommodation's Reply
02 Dec 2024
Dear Mr./Mrs. R*a, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are very pleased to be able to provide the best service for you and guest satisfaction is a source of pride for us. And we also apologize for any inconvenience that occurred during your stay, We will continue to improvise in developing products, services and facilities at Verwood Hotel & Serviced Residence Surabaya. We hope to serve you again in the future. Best regards,. Sukamto. General Manager.
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RA
Rangga A.
8.5
/10
Reviewed 14 week(s) ago
+ The food is very well prepared and the taste is also delicious. + Friendly receptionists (minus for the management not providing security or people to help lift luggage) because the receptionist is a woman and we don't feel comfortable so we lift the suitcases ourselves. + Cold AC. Minuses: - The ambience of the hotel is very old and a bit dim, but the room is still considered ok. - Clean too. - The mattress needs to be renewed because it has sunk. - The swimming pool is dirty
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3 people find it helpful
Accommodation's Reply
25 Nov 2024
Dear Mr. Rangga, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are very happy to be able to provide the best service for you and guest satisfaction is a source of pride for us. And we also apologize for the inconvenience that occurred during your stay. We will continue to improvise in developing products, services and facilities at Verwood Hotel & Serviced Residence Surabaya. We hope to serve you again in the future. Best regards,. Sukamto. General Manager.
See original
Monika A.
8.2
/10
Reviewed 16 week(s) ago
friendly and satisfying service.
comfortable bed
tv is not big enough.. hohohoo
11th floor can see the view from above in the morning or at night.
for breakfast, complete, I like it...
just a bit gaflok because the building may be old, but it can still be used to stay comfortably...
The swimming pool is quite large, but please change the water once in a while so that those who swim get hit by the water don't get sore..
.over all...
Thank you Verwood..
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Accommodation's Reply
19 Nov 2024
Dear Ms. Monika, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are very happy to be able to provide the best service for you and guest satisfaction is a source of pride for us. And we also apologize for the inconvenience that occurred during your stay, We will continue to improvise in developing products, services and facilities at Verwood Hotel & Serviced Residence Surabaya. We hope to serve you again in the future. Best regards,. Sukamto. General Manager.
See original
R***a
Transit
9.4
/10
Reviewed 19 week(s) ago
The hotel staff was very friendly & helpful even though we checked in late at night (because we were just in transit). We checked out early in the morning & the receptionist still had time to ask how our experience was staying here, whether there were any problems and so on. The room is big, comfortable, fragrant, clean. It's just that the sink in the bathroom takes a while to absorb the water. It's really worth staying here.
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Accommodation's Reply
04 Nov 2024
Dear Mr./Mrs. R*a, Welcome to the Neighborhood! Thank you for taking the time to share your experience of staying with us. We are very happy that you enjoyed the service from our staff. We have forwarded your appreciation to our staff and we are sure that they will be more enthusiastic in providing the best service for all our guests. We will continue to improvise in developing products, services and facilities in our hotel. We look forward to welcoming you back to our hotel and hope to provide comfort according to your expectations the next time you visit Verwood Hotel & Serviced Residence Surabaya. Best regards. Sukamto. General Manager.
See original
ABDUL H.
Business
10.0
/10
Reviewed 20 week(s) ago
The apartment and hotel staff are very friendly and welcoming.
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Accommodation's Reply
18 Oct 2024
Dear Mr./Mrs. Abdul, Welcome to the Neighborhood! Thank you for taking the time to share your experience of staying with us. We are very happy that you enjoyed the service from our staff. We have forwarded your appreciation to our staff and we are sure that they will be more enthusiastic in providing the best service for all our guests. We will continue to improvise in developing products, services and facilities in our hotel. We look forward to welcoming you back to our hotel and hope to provide comfort according to your expectations the next time you visit Verwood Hotel & Serviced Residence Surabaya. Best regards. Sukamto. General Manager.
See original
N***a
Transit
9.7
/10
Reviewed 20 week(s) ago
Old hotel but quite pleasant to stay here.
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Accommodation's Reply
21 Oct 2024
Dear Mr./Mrs. N*a, Welcome to the Neighborhood! Thank you for taking the time to share your experience of staying with us. We are very happy to know that your experience and overall experience were very pleasant and memorable. It is an honor for us to know that you liked and enjoyed our facilities. Once again, thank you very much and we look forward to seeing you again on your next visit. Best regards. Sukamto. General Manager.
See original
J***n
Business
8.2
/10
Reviewed 23 week(s) ago
The water that comes out of the shower is always hot and cannot be cooled.
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Accommodation's Reply
02 Oct 2024
Dear Mr./Mrs. J*n, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are very happy to be able to provide the best service for you and guest satisfaction is a source of pride for us. And we also apologize for any inconvenience that occurred during your stay, We will continue to improvise in developing products, services and facilities at Verwood Hotel & Serviced Residence Surabaya. We hope to serve you again in the future. Best regards. Sukamto. General Manager.
See original
DG
Dan G.
Transit
5.0
/10
Reviewed 25 week(s) ago
I booked this place for 3 nights and had to change my plans. I was unable to secure a refund of the monies paid and was not even offered an option to reschedule or a credit. A terrible way to do business by this establishment. I will never recommend this place to anyone and actively advise fellow travellers to avoid this place. Minus 25 stars.
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1 people find it helpful
Number of reviews per page
20
40
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