Great location and room setup.

I stayed at this hotel 5 years ago and it was great. Coming back after 5 years a little different. Need to improve on the cleanliness. Pillow smells like it hasn't change at all. Curtains has a lot of stains and air conditioning not working well. This hotel need to refurbish or improve on the cleaning. If i return to Hirosaki, I will opp for another hotel.

Very close to subway, restaurants and convenient stores

Recommend this hotel. Breakfast was exceptional.

The location was excellent. The property is old and outdated. The room was large but air condition was not properly functioning.

Nice convenient place to stay, very comfortable beds

Friendly, helpful staff.

Super convenient for the station and public buses.

The AC in the rooms did not get lower than 64 degrees Fahrenheit which made for some very hot nights.

The breakfast was amazing! The restaurant staff were very nice, friendly and kind. Decided to go back for lunch!

Convenient location for cherry blossoms season

Nil

Hotel was nearby the train station and easy to find. Friendly staff and clean room.

Room is small and staff don't speak basic English. Gteat location

Art Hotel Hirosaki is located directly next to the main station in the city. You can connect to many places across Aomori with ease. The view of Iwaki san is also nice on clear days

The place itself is definitely getting old. The service was great and the staffs were nice. There is a 24HR convenience store right by the entrance so, I got a coffee from them every morning. Right by the Hirosaki station; so it’s easy access to anywhere. I just hope they will update inside soon. Amenities are great. Also, there is a laundry room that takes coins.

Not a lot of hotel in hirosaki that's near to the station. This is one that is relatively new and just less than 5 mib to walk from station. The dinner buffet was quite value for money.

The room was clean and had great amenities. I loved that they had an air cleaner/humidifier in the room. I had a lovely view of mount Iwaki from my window, which was a treat! Their bed and pillows are superb and comfortable! They also had a single-cup espresso/coffee maker (similar to Nespresso), so I was able to make a tasty cup of coffee in the room. Bath/shower room was really nice and clean as well. Their breakfast buffet was impressive as well. More than enough choices, and they were delicious. They let you take coffee/tea back to your room as well. Seven-Eleven is on the ground floor, and the hotel is a minute walk from Hirosaki train station as well (super convenient). They have off-site parking but is next door, so it is also a minute walk to the hotel. Friendly staff as well. I had a great experience staying at this hotel!

Awful service - Booked pre-COVID for a stay that didn’t end up happening due to strict travel restrictions in both the US and JP. Reached out to this hotel to ask for a cancellation despite their “no-cancellation” policy due to what was obviously an extreme, “act-of-God” type circumstance. Initially, the hotel representative I ended up getting in touch with was amenable to refunding my stay, but asked me to check if Expedia was willing to work with them to get me my refund. After numerous attempts to get in touch with Expedia (remember, this was peak COVID and everyone was trying to cancel and refund plans), I finally got them to agree to check in with the hotel’s management company. Expedia had trouble with the language barrier, but what they gathered was that Art Hotel was no longer willing to refund my fare and blamed Expedia for the issue, despite me having paper evidence that their representative agreed to the refund. Completely unwilling to work with me after that despite the situation. Avoid at all costs!

The Art Hotel is a friendly and economical place to stay. Its located next to Hirosaki station.