Hotel Luna Otsu

So when we purchased this online the property looked gorgeous and the rooms looked clean and put together but once we got there we knew something was off. They don't have keys for your door instead they lock and unlock it from their office. Once we got to our room we realized this was a love hotel and nowhere online had it said this. The bedding was stained and the atmosphere was dark. We decided to check out early as we felt unsafe here. We tried to get a refund for the 7 nights we were not going to be there but we were denied. Overall this was a terrible experience. The best way they can remedy this is to say that they are a love hotel from the beginning.

It is very strange that you are being locked in the room unless you ask the staff to open , it means every time you go out , you need to ring them ! Doesn’t feel great when imagining disaster such as earthquake …. Staff members are helpful but no English speaking , nice location near a river and it’s a perfect secret spot for cherry blossom.

Es la mejor habitación que me ha tocado en su categoría. Tiene todas las amenidades. La vista de mi habitación estaba muy bonita. Es curioso que uno tenga que solicitar a recepción que le abran la puerta de la habitación. Todo está en japonés, sería recomendable que hubiera instrucciones básicas en inglés, como el número de recepción y como encender las luces de la habitación.

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設備が整っていて、ビールサーバーがあったりと楽しめるホテルでした‪‪❤︎‬