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Citadines Uplands Kuching

Name: Citadines Uplands Kuching
Address: No 55, Jalan Simpang Tiga, Kuching City Center, Kuching, Sarawak, Malaysia, 93350, No 55, Jalan Simpang Tiga, Sarawak, 93350, Malaysia
Rating: 8.5

Hotels

Sustainable Hotel

8.5

Very Good

From 820 verified guests reviews

What Guests Say About Their Stay

Ho Chiet Y.

9.7

/ 10

Great place to stay and nice location.

sandy

9.7

/ 10

I love it! Service was tip top! The room is just perfectly fit for me! All clean and worth it!

Kedey A.

9.7

/ 10

nice view and great room...the pool is awesome

Maria Magdalena

8.8

/ 10

nice apartment in front of Spring mall

Ronnie A. S.

9.7

/ 10

Great place to stay. Was staying at studio room and it Feels just like home. Easy to go shopping mall and many good food nearby.

In the Area

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No 55, Jalan Simpang Tiga, Kuching City Center, Kuching, Sarawak, Malaysia, 93350

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Citadines Uplands Kuching is located in area / city Kuching City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Citadines Uplands Kuching

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No 55, Jalan Simpang Tiga, Kuching City Center, Kuching, Sarawak, Malaysia, 93350

Discover More About Citadines Uplands Kuching

Location

Citadines Uplands Kuching is located in area / city Kuching City Center.

About Citadines Uplands Kuching

From business event to corporate gathering, Citadines Uplands Kuching provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Citadines Uplands Kuching, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Citadines Uplands Kuching is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Citadines Uplands Kuching is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Citadines Uplands Kuching is suitable for you who value privacy during your stay.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Citadines Uplands Kuching exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Citadines Uplands Kuching is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Citadines Uplands Kuching.

All facilities in Citadines Uplands Kuching

Swimming Pool

Fitness Center

Functional Hall

Lobby

Exterior

In-room Facilities

Bathtub
Cable TV
Desk
DVD player
Hairdryer
In-room safe
Kitchenette
Microwave
Refrigerator
Shower
TV

General

AC
Ballroom
Banquet
Connecting rooms
Family room
Non-smoking room
Swimming pool
Smoking area

Hotel Services

Concierge
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Multilingual staff
Tours

Business Facilities

Business center
Business facilities
Conference room
Meeting facilities
Projector

Transportation

Airport transfer
Area shuttle
Limited parking
Limo or town car service

Accessibilty

Accessible parking
Accessible path of travel
Disabled access friendly
Wheelchair accessible

Nearby Facilities

ATM/Banking
Grocery
Laundry
Supermarket

Public Facilities

Parking
Elevator
Restaurant
WiFi in public area

Things to Do

Fitness center
Outdoor pool

Shuttle Service

Airport transfer (surcharge)
Airport transfer

Family-friendly Facilities

Children pool

Food and Drinks

Buffet breakfast

Sports and Recreations

Fitness center

Kids and Pets

Pets allowed

Connectivity

Free WiFi

Accommodation Policy & General Information in Citadines Uplands Kuching

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 15:00 - Before 12:00
Breakfast Availability	Yes, some room provide breakfast
Available rooms at Citadines Uplands Kuching	215
Number of floors in Citadines Uplands Kuching	10
Another facilities in Citadines Uplands Kuching	Bathtub, Cable TV, Desk, DVD player, Hairdryer

Frequently asked question in Citadines Uplands Kuching

What are available facilities at Citadines Uplands Kuching?

There are top facilites at Citadines Uplands Kuching such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Citadines Uplands Kuching?

The standard check-in time at Citadines Uplands Kuching is starting from From 15:00 while the latest check-out time is at Before 12:00

Does Citadines Uplands Kuching provide breakfast?

Yes, Citadines Uplands Kuching provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Citadines Uplands Kuching

Overall Ratings & Reviews Citadines Uplands Kuching

Traveloka (820)

8.5

Very Good

From 820 reviews

Provided by travelers on

Cleanliness

8.7

Room Comfort

8.7

Meal

7.6

Location

8.6

Service and Facilites

8.4

People often mention about Citadines Uplands Kuching

All

Distance to City Center (3)

Surroundings (3)

Accessibility (3)

Staff Friendliness (3)

Wifi (3)

Bedroom (3)

Bathroom (3)

Family Friendly (2)

Check-in/out Time (2)

Ambiance (2)

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Traveler Reviews Citadines Uplands Kuching

Number of reviews per page

Customer reviews

Pungky W.

Medical

9.6

/10

Reviewed 3 week(s) ago

positive : 1. they let us check in before the check-in time 2. good overall facilities 3. clean room, clean utensils 4. spacious living space 5. within walking distance to borneo hospital, spring mall, and good malay-indian-chinese foods in the shop nearby negative : 1. electricity was not working when I first came, but they quickly resolve it after I reported to the front desk 2. Breakfast options are very limited, the drinks are pretty diluted, though they offer take away box if you need to go very early

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Accommodation's Reply

17 Feb 2025

Dear Pungky W., thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

a***i

Business

9.4

/10

Reviewed 25 week(s) ago

Overall it's ok and good, it's just that the atmosphere in the hotel room corridor is a bit dark and uncomfortable.

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2 people find it helpful

Accommodation's Reply

18 Sep 2024

Dear Valued Guest, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

I***G

Leisure

9.4

/10

Reviewed 38 week(s) ago

The apartment hotel is comfortable, clean, available cutlery, pots, pans, microwave and drinking water as much as you like. Check in and check out receptionist service is fast. Enjoyed staying at this hotel.

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Accommodation's Reply

18 Jun 2024

Dear Valued Guest, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards-Liaw May Choo, Residence Manager.

safinah d.

Staycation

9.1

/10

Reviewed 39 week(s) ago

Best place to stay. Comfy and suits its price.

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Accommodation's Reply

10 Jun 2024

Dear Safinah d., thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

Hubertus S.

9.7

/10

Reviewed 69 week(s) ago

I really enjoy my staycation in Citadines, what a amazing experience.

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Cornelya Ng

5.4

/10

Reviewed 92 week(s) ago

The light is off. Need wait 90 minutes to open the hotel doors. No backup elictricity.

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Accommodation's Reply

03 Jun 2023

Dear Cornelya Ng, thank you for taking your time to write this review. We have noted your feedback and will work on further improvements. We sincerely regret if this has caused any inconvenience to you and hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Residence Manager

Cornelya Ng

5.1

/10

Reviewed 92 week(s) ago

The lights went out and the door couldn't be opened for 90 minutes.

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1 people find it helpful

Accommodation's Reply

03 Jun 2023

Fabiola T.

5.1

/10

Reviewed 93 week(s) ago

This is a serviced apartment that is very poorly maintained! There is no aircon in the lobby and the room has a weird, humid smell as if it has never been open for months. Not worth the price at all. Checked-in, had bad experience with the concierge, once I saw the room I immediately leave the room and does not even stay there. Not recommended at all!

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Accommodation's Reply

29 May 2023

Dear Mr Tan Liong Min, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilized to improve our service and communication. Warm Regards, Liaw May Choo - Residence Manager

Anggiamin H.

9.4

/10

Reviewed 96 week(s) ago

Nice place and clean appartment. Thank you/.

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Accommodation's Reply

06 May 2023

Dear Anggiamin, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

Syarifah

8.5

/10

Reviewed 113 week(s) ago

Hotelnya enak banget buat liburan keluarga, kolam renangnya sampai ada 3, untuk hotel bintang 4 sarapannya ga puas karena diantar di kamar jadi ga bisa pilih menu :(.

2 people find it helpful

Fenni S.

8.5

/10

Reviewed 116 week(s) ago

Sarapannya sekarang tidak disediakan di restoran lag. Tapi diantar ke kamar masing-masing.

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Telli M.

5.7

/10

Reviewed 117 week(s) ago

Tidak sesuai harapan. Sarapan diantar ke kamar tidak semestinya seperti hotel lain, itu pun sarapan cuma mie, 1 kamar hanya dapat 1. Sangat buruk dah, tidak bagus. Saran untuk semua jangan sampai memilih hotel ini.

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Robin B.

9.1

/10

Reviewed 131 week(s) ago

Not the first time we have been staying in Citadines Uplands Kuching. But seems like it relatively has gotten slightly worse than before. Stayed in a 2 bedrooms accommodation and it was still generally clean and pleasant, but there are some obvious signs of wear around the accommodation. The sofa seats were kind of flat and hardly puffy anymore. The TV programmes were grainy. No dishwashing soap were provided anymore. The gym and laundry room were closed. And pool towels have to be requested from a phone which may take some time. Not that those made the stay unbearably unpleasant, but certainly took off some shine from the brand we used to know.

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Rhohasnida b. A.

6.2

/10

Reviewed 169 week(s) ago

Poor air conditioning.

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NOOR R.

6.3

/10

Reviewed 172 week(s) ago

Pretty neat clean hotel. for small families it is suitable but for large families it is not suitable. only I am very very very dissatisfied the toilet is very problematic. want to throw big but afraid because flush x how strong you want. still left gold pieces> <, and another one, swimming pool availble for 2 adults aged 12 years - 60 years. that's it so far everything else is ok.

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1 people find it helpful

Zubaidah Bibi Binti Mobarak Ali

6.1

/10

Reviewed 173 week(s) ago

I spent two nights in this hotel. The room wasn't well vacuumed, however, the room was comfortable. Secondly, the room wasn't cleaned despite me leaving a note on the door knob for room to be refreshed the next morning (on my 2nd day stay). The breakfast sent to the room wasn't good at all. Food was not tasty -e. G. The curry served with roti jala was red liquid. Thanks.

1 people find it helpful

Hasbi b. B.

8.5

/10

Reviewed 173 week(s) ago

Best accommodation, can cook, comfortable room, cold aircond. The kids really like it.

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Fatimah I.

9.4

/10

Reviewed 211 week(s) ago

Property well maintain. Friendly staff.

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Hasbi b. B.

9.7

/10

Reviewed 217 week(s) ago

Comfortable room, there is a kitchen space to cook. Kids are happy to stay here. Service from friendly staff, only limited pool baths had to be booked because of SOP but ok, can also children take a bath ... this hotel is the best, will stay here again in the future.

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Mohd f. M. f.

9.1

/10

Reviewed 218 week(s) ago

Comfortable hotel cleanliness maintained.

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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