Greystone D'Majestic Place

In the room so many lices , the rooms was so smelly, dirty and many lices. I cant sleep and directly checking out

The air conditioner leaked, there was no broom, and rags, the hot water for bathing was off, the sink was broken and the water didn't flow. This room should not have been sold to customers. It made me feel disadvantaged.

Staff hotel ga ramah, check out lama

The place is okay. I'm just a bit frustrated with the customer service, as it's hard to contact them, and the refund process takes more than 7 days, not as promised

I wanna go back for sure some point.

My deposit money is not returned.

My deposit money is not returned.

The room was spacious and air con was cold. The heater was working well. However, the bedsheets were dirty. We felt itchy when we slept on it. Had to clean everything all over because we were staying for a few nights. When entering the room, the stench of the carpet was really bad and we had to clean it with damp cloth to reduce the smell. There were a lot (I mean a lot) of baby cockroaches climbing from the sink in the kitchen and toilet sink. There well also a lot of dead cockroaches in the drawer and cabinets. Under the bed and the room cabinet was very dusty. The couch in the living room had stains and dirty. We found dried rice, snack crumbs and some old belongings (hair clip) maybe from previous guests under the cushion. Pots and pans from the kitchen and the stove were dirty with visible stains and rust. Plates were oily and the cups in the kitchen cabinet still had some lipstick mark from previous guests. The telephone near the door was broken (the handset was missing) but it was left just like that with exposed wires. And a lot of broken stuff in the room was fixed with tapes. Swimming pool was nice. Amazing view. Wifi was good. The view from the room was okay except the dirty window full of dust which went into the room when we open the window a little for some fresh air. Pillows, bed and couch were very soft otherwise.