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Hatten Hotel Melaka
Hotels
8.7
Impressive
From 3,778 verified guests reviews
What Guests Say About Their Stay
Strategic Location (97)
Friendly Staffs (22)
Affordable Price (5)
Excellent Service (3)
Nurul N. B. K. B.
8.5
/ 10
The room so nice. Breakfast was good. I love everything at the hotel
Wahyu K.
8.5
/ 10
Big room and good view. Many of foods choices for breakfast. Helpful staff. Keep up the good work.
Jessica D.
9.7
/ 10
We as a family totally enjoyed our stay as the rooms were very spacious, the bed was so comfortable and big, the buffet breakfast was plenty and delicious and last but not least, the staff were very friendly and very efficient. I would recommend for my friends to stay here and location is wonderful. Lots of shopping..
In the Area
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Hatten Square, Jalan Merdeka, Bandar Hilir, Melaka City Center, Melaka City, Melaka, Malaysia, 75000
Strategic Location
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Hatten Hotel Melaka
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What's around Hatten Hotel Melaka
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Hatten Square, Jalan Merdeka, Bandar Hilir, Melaka City Center, Melaka City, Melaka, Malaysia, 75000
9.1
Strategic Location
Discover More About Hatten Hotel Melaka
Location
Staying at Hatten Hotel Melaka is a good choice when you are visiting Bandar Hilir.
About Hatten Hotel Melaka
Whether you are planning an event or other special occasions, Hatten Hotel Melaka is a great choice for you with a large and well-equipped function room to suit your requirements.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Hatten Hotel Melaka.
Hatten Hotel Melaka is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Are you a shopaholic? Staying at Hatten Hotel Melaka will surely spoil you for numerous shopping centers nearby.
From business event to corporate gathering, Hatten Hotel Melaka provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Hatten Hotel Melaka, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Hatten Hotel Melaka is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Hatten Hotel Melaka is suitable for you who value privacy during your stay.
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hatten Hotel Melaka exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Hatten Hotel Melaka is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Hatten Hotel Melaka.
All facilities in Hatten Hotel Melaka
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Functional Hall
Lobby
Hotel Services
- Bellhop
- Concierge
- Express check-out
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Limited hours room service
- Luggage storage
- Medical service
- Multilingual staff
- Porter
- Wedding service
Food and Drinks
- Restaurant with AC
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Buffet breakfast
- Buffet dinner
- Buffet lunch
- Cafe
- Poolside bar
Public Facilities
- Parking
- Coffee shop
- Elevator
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Family room
- Non-smoking room
- Swimming pool
- Smoke-free
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Grocery
- Hair salon
- Laundry
- Shops
- Supermarket
Things to Do
- Fitness center
- Massage
- Outdoor pool
- Pool sun loungers
- Sauna
- Spa
- Steam room
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Refrigerator
- Shower
- TV
Business Facilities
- Business center
- Business facilities
- Conference room
- Meeting facilities
- Projector
Accessibilty
- Accessible parking
- Accessible path of travel
- Disabled access friendly
- Wheelchair accessible
Transportation
- Valet parking
- Valet parking (surcharge)
Connectivity
- Free WiFi
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Hatten Hotel Melaka
Important Note
As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
General Check-in Instructions
The hotel has gone digital for payment transactions. Digital payment transactions comprise all electronic transactions including, card payments, transfers, mobile payments (TNG, Boost, QR Pay & Grab Pay) and online payment services.
Re-Imposition of Tourism Tax by Registered Operator of Accommodation Premise Will Be Effective from 1st January 2023. Kindly be informed that the exemption of tourism tax on foreign tourist staying at a registered accommodation premise will end on 31st December 2022. Accordingly, the imposition of tourism tax on foreign tourist staying at a registered premise will be re-imposed effective from 1st January 2023.
Please note that all bookings are subject to an additional Heritage Charge of MYR 2, per room, per day.
CAR PARK VALIDATION FOR ROOM GUESTS Before exiting, validate your parking card at the Concierge or Front Desk to enjoy a 24-hour parking rate of RM5 per vehicle.
Re-Imposition of Tourism Tax by Registered Operator of Accommodation Premise Will Be Effective from 1st January 2023. Kindly be informed that the exemption of tourism tax on foreign tourist staying at a registered accommodation premise will end on 31st December 2022. Accordingly, the imposition of tourism tax on foreign tourist staying at a registered premise will be re-imposed effective from 1st January 2023.
Please note that all bookings are subject to an additional Heritage Charge of MYR 2, per room, per day.
CAR PARK VALIDATION FOR ROOM GUESTS Before exiting, validate your parking card at the Concierge or Front Desk to enjoy a 24-hour parking rate of RM5 per vehicle.
Tourism Tax
Tourism tax MYR 10.00 will be charged upon check-in (per room/per night).
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Hatten Hotel Melaka | 704 |
Number of floors in Hatten Hotel Melaka | 22 |
Another facilities in Hatten Hotel Melaka | Bellhop, Concierge, Express check-out, Front desk, 24-hour Receptionist |
Frequently asked question in Hatten Hotel Melaka
What are available facilities at Hatten Hotel Melaka?
There are top facilites at Hatten Hotel Melaka such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hatten Hotel Melaka?
The standard check-in time at Hatten Hotel Melaka is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Hatten Hotel Melaka provide breakfast?
Yes, Hatten Hotel Melaka provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Hatten Hotel Melaka
Overall Rating & Reviews
From 3,778 verified guests reviews
8.7
Impressive
Fantastic
1,538
Very Good
1,759
Satisfying
168
Average
313
Poor
0
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
All
strategic location (97)
friendly staffs (22)
affordable price (5)
excellent service (3)
tasty breakfast (28)
complete facilities (3)
comfortable room (9)
spacious room (36)
tasty food (21)
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A
Amelia
Medical Travel
6.7
/ 10
18 Nov 2024
The staff name Alisya, were keeping gave us wrong instructions and wrong informations, made us confused at the end wasting my time terribly to settle it down and it was 3times. 1st one upon the check ij she said both room come with a free breakfast voucher for 2 person each room, but actually doesn't so on the spot I have to go up to my room for taking my card to be able to pay the breakfast on the spot. It was very annoying. 2ndly I requested to change the room for my mom because the room were smells musty and dusty and has a blower on at the front which were quiet noisy, and I noted her to move in the luggage to the new rook but she didn't do it so after we back to hotel which were already at the night, tge luggage wasn't in the new room so I have to arrange it again and they were slow to move all my luggages. 3rd one were I already paid for the breakfast voucher but she didn't info the restaurant staff so again I have to go up to my room again to find and show the bills of my paid voucher. It was so annoying! She probably racist. They also were fined me myr 78 for stained their towel but didn't give me the item back the one that were fined. When I asked about it, they said the stained towel were alr sent to laundry, if you could remove the stain then why did you fine me for a new towel at the beginning which is so funny. The breakfast was nice, the location is really closed with the hospital ISEC, the housekeepers was friendly but the receptionist staffs are corrupted.
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Accommodation's Reply
22 Nov 2024
Dear Amelia, Thank you for taking the time to provide such detailed feedback regarding your recent stay. We sincerely apologise for the challenges you experienced and deeply regret the inconveniences caused during your stay. Please rest assured that we take your concerns very seriously. Miscommunication from our team, delays in service, and handling of your requests, as you described, fall far short of the standards we strive to uphold. We are already addressing this with the relevant departments to ensure improvements in both service delivery and staff training. Regarding the towel incident, we apologise for any misunderstanding in handling this matter and will review our procedures to ensure transparency and fairness. On a positive note, we're glad you enjoyed the breakfast and found our location convenient. Your kind words about the housekeepers are appreciated and will be shared with them. Thank you once again for your valuable feedback. We hope you might consider giving us another opportunity in the future to provide you with a more seamless and pleasant experience. Best regards, VC – Marcom Dept
DD
Devita D.
Medical Travel
9.3
/ 10
30 Sep 2024
Nice and large room but not really nice smell.
1 liked this review
Accommodation's Reply
01 Oct 2024
Dear Devita D, Thank you for choosing us for your medical travel stay. We're pleased to know that you found the room spacious and comfortable. However, we sincerely apologise for the unpleasant smell you encountered in the bedroom. Rest assured, we are looking into this matter to improve our guest experience. We hope to have the opportunity to welcome you back with a fresher experience. Best regards, VC-Marcom Dept.
DD
Devita D.
Medical Travel
9.4
/ 10
30 Sep 2024
The room space is large and nice, but just the smell of the bed room its not really nice smell.
1 liked this review
Accommodation's Reply
01 Oct 2024
Dear Devita D, Thank you for choosing us for your medical travel stay. We're pleased to know that you found the room spacious and comfortable. However, we sincerely apologise for the unpleasant smell you encountered in the bedroom. Rest assured, we are looking into this matter to improve our guest experience. We hope to have the opportunity to welcome you back with a fresher experience. Best regards, VC-Marcom Dept.
i***a
This is a guest profile.
10
/ 10
26 Aug 2024
Everything was god! I would repeat to stay here next time. The breakfast very good especially nasi lemak with ayam rendang.
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Accommodation's Reply
30 Aug 2024
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, VC-Marcom Dept.
T***n
This is a guest profile.
Business travel
10
/ 10
14 Aug 2024
Nice and comfortable, just the hotel design a but old.
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Accommodation's Reply
19 Aug 2024
. Dear Valued Guest, Thank you for your feedback. We're pleased to hear that you found the hotel nice and comfortable. We acknowledge your comments about the design and are continuously working on improvements to enhance our guests ' experience. We look forward to welcoming you back and ensuring an even better stay. Best regards, VC- Marcom Dept.
MA
Mitha A.
Leisure
10
/ 10
08 Jul 2024
Best view from our room. Strategic location. Best choice for traveller.
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Accommodation's Reply
12 Jul 2024
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, VC-Marcom Dept.
R***i
This is a guest profile.
8.8
/ 10
12 Jun 2024
The hotel room includes the staff & location is really good and easy. Close to historical places. Only room service is slow, we have to call several times.
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Accommodation's Reply
13 Jun 2024
Dear Valued Guest, Thank you for your recent stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you found our staff helpful and enjoyed our convenient location near historical sites. However, we sincerely apologize for the inconvenience you experienced with the room service. Your feedback regarding the slow response is duly noted, and we will address this matter with our team to ensure improvements are made to our service efficiency. We appreciate your valuable feedback as it helps us to continuously enhance our guest experience. Should you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back for another pleasant stay at our hotel. Best regards, VC- Marcom Dept.
SA
Siti A.
Leisure
6
/ 10
06 May 2024
Let me take you through my experience here at Hatten hotel. Upon checking in, rooms smelled of cigarettes. I had requested for 2 non smoking rooms for my family of 5. Requested for a change of rooms but was told that we will be at different floors as they don't have available rooms side by side. Sofas were dirty as shown in the photos. Curtains were dirty as well. Toilet was not cleaned properly. I was told by the receptionist that this is an old hotel, more than 10 years. On the second day, I had requested for housekeeping at 10am but my rooms were left unattended when I came back to hotel at 4pm. Called housekeeping and they told me I will need to wait as they were still cleaning up level 22. My room was located at level 16. This is absurd and ridiculous. I had to speak to the duty manager only then they assigned a housekeeper to clean my room. Dirty rubbish bags were not cleaned also. I left it outside the room before midnight. It was still there the next day at 3pm. It has a prime location which is easily accessible to dahkota pahlawan mall and other tourist areas. However would not come back again because of the negative experience. Would not recommend this hotel. They pride themselves for a 5 star hotel but the standard is not even close. It is horrible.
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Accommodation's Reply
31 May 2024
Dear Siti A, Thank you for taking the time to share your detailed feedback regarding your recent stay at Hatten Hotel Melaka. We sincerely apologize for the numerous issues you encountered during your visit, as it is certainly not the experience we aim to provide to our guests. We deeply regret any inconvenience caused by the smell of cigarettes in the rooms and the inability to accommodate your request for non-smoking rooms side by side. Additionally, we apologize for the cleanliness issues you faced, including dirty sofas, curtains, and toilets. This does not reflect the standards we strive to maintain, and we will be addressing these concerns with our housekeeping team to ensure improvements are made. It is concerning to hear about the delay in housekeeping services and the oversight with the unattended rubbish bags. We understand the frustration this caused and assure you that we will be reviewing our processes to prevent such occurrences in the future. We appreciate your recognition of our prime location and regret that your overall experience did not meet your expectations. Please know that your feedback is invaluable to us, and we will be taking immediate steps to address the issues you highlighted. We sincerely hope for the opportunity to regain your trust and welcome you back for a much-improved experience in the future. Warm regards, VC- Marcom Dept.
ra
ramlan a.
Holiday
8
/ 10
12 Mar 2024
While the rooms and amenities available were pleasant, there were no check out statements/receipts issued and later found that there was an UNAUTHORISED charge of MYR51.50 charged to my Card! Still waiting for an explanation. 😡.
1 liked this review
Accommodation's Reply
14 Mar 2024
Dear Valued Guest, We apologize for the inconvenience you experienced regarding the lack of a check-out statement and the unauthorized charge on your card. Your satisfaction and trust are important to us, and we take this matter very seriously. To address this issue promptly and provide you with a satisfactory resolution, we kindly request that you contact us directly via phone call. Our dedicated team is ready to assist you and provide the explanation you seek. Thank you for bringing this matter to our attention. We appreciate your patience and understanding, and we look forward to resolving this matter to your satisfaction. Warm regards, VC- Marcom Dept.
LS
Liliana S.
Business
8.8
/ 10
12 Mar 2024
Not as I expected in 5 stars hotel. The room smell humid, the food not much variety, the taste is just so so. The staffs quite friendly and helpful. The location is next to Mahkota hospital.
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Accommodation's Reply
14 Mar 2024
Dear Valued Guest, Thank you for sharing your feedback with us regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced during your time with us. We are disappointed to learn that your experience did not meet your expectations, especially regarding the room condition and food variety. Please rest assured that we take your comments seriously and will address them with our team to improve our services and facilities. However, we are pleased to hear that you found our staff to be friendly and helpful. Providing exceptional service is a top priority for us, and we are glad to know that our team members made a positive impression on you. Regarding the location next to Mahkota Hospital, we understand that proximity to medical facilities may not be ideal for all guests. We appreciate your feedback on this matter. Once again, we apologize for any shortcomings during your stay. Your feedback is invaluable to us as we strive to enhance the guest experience. If you would like to discuss your concerns further, please feel free to contact us directly. Warm regards, VC- Marcom Dept.
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