The elevator was broken and the guard gave us a room on the 4th floor. We weren't even helped with our equipment, the fact that my bag was too big and the woman was still pregnant. We went up to the 3rd floor when he chased us, he wanted to see the voucher, eh I said lowbat I'll charge in the room first but he still wanted me to go down to the lobby and charge there, I was like are you okay brother? He didn't know how much I had to pay so I just gave the payment just to be able to rest and it was midnight. Your staff must know who and how much is booked, the customer will not find a way. In return, I searched when I checked out, as the receptionist didn't know. Besides, please fix your elevator, or else remove it from the photos because it's disappointing. That's why I booked because I thought I would have a hard time with what I was carrying, it would be good if your staff were helpful. Nakakaloka tlga! No towels and broken ac. Slow wifi connection too. Thats what you get when the price is low.