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The Exchange Regency Residence Hotel
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The Exchange Regency Residence Hotel
Hotels
8.2
/10
Very Good
793 reviews
What Guests Say About Their Stay
Almarea Mallari Jarra
8.5
/ 10
I have a safe and comfortable accommodation
Joseph M. M.
9.4
/ 10
Value for money and very comfortable room.
Frances A. B.
8.8
/ 10
Great place. Very accommodating staff.
Evangeline N.
10.0
/ 10
We have a great experience at The Exchange Regency Residence Hotel. thank you.
Ilham N.
7.5
/ 10
Good location and nice services
In the Area
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Exchange Road Corner Meralco Avenue, Ortigas Center, Ortigas Center, Pasig, Metro Manila, Philippines, 1605
Main Facilities
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Restaurant
Swimming Pool
WiFi
Elevator
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Available Room Types in The Exchange Regency Residence Hotel
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What's around The Exchange Regency Residence Hotel
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Exchange Road Corner Meralco Avenue, Ortigas Center, Ortigas Center, Pasig, Metro Manila, Philippines, 1605
Discover More About The Exchange Regency Residence Hotel
Right in the heart of Ortigas, the Exchange Regency Residence Hotel is a four-star hotel with affordable rates. Guests at the hotel can expect access to several corporations based in Ortigas, as well as relaxing facilities like pools, a game room, and children’s play area. It’s the perfect urban retreat.
The San Miguel Corporation’s head office is only five minutes away by car. Meanwhile, the Philippine Stock Exchange Center is a five-minute walk away. SM Megamall is a short six-minute drive away.
Guests at the hotel have a choice between a deluxe room, a deluxe premium room, a premier room, and a suite room. Air-conditioning and complimentary WiFi come with all the rooms, as well as a 32-inch LCD TV. A private bathroom with a hot and cold shower and complete bathroom amenities are also part of the room.
Four dining options are available for hungry guests. The Benassi Ristorante Italiano serves heirloom recipes from Massa, Italy. International and local fare is available at Cuisine By Chef & Brewer. Fine Australian wine can be had at The Vinery, while handcrafted coffee is available at Tully’s Cafe.
Business meetings, seminars, banquets, and parties can also be held at the hotel. The meeting room can hold up to 20 people, while the bigger function room can accommodate up to 80 people. A projector screen, sound system, whiteboard, and WiFi connection are part of the amenities offered.
If guests are looking for rest and relaxation, there is an adult and kiddie pool to take a dip in. The game room has a billiard table, and a mini-golf course is also open to guests. More athletic travelers can work out at the Fitness Center or swear it out at the sauna.
All facilities in The Exchange Regency Residence Hotel
Others
Hotel Services
- Laundry service
- Newspaper in lobby
- Tours
- Luggage storage
- Porter
- Front desk
- Concierge
Things to Do
- Outdoor pool
- Spa
- Sauna
- Steam room
- Pool sun loungers
Public Facilities
- Others
- Restaurant
- Safety deposit box
- Coffee shop
- Elevator
General
- Banquet
- Smoking area
- Parking
Business Facilities
- Meeting facilities
- Conference room
- Conference rooms
Sports and Recreations
- Game room
- Billiard
- Fitness center
Food and Drinks
- Bar
- Breakfast
Nearby Facilities
- Grocery
- ATM/Banking
Family-friendly Facilities
- Children pool
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the countryLearn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in The Exchange Regency Residence Hotel
Important Note
- Fee for local cuisine breakfast: approximately PHP 300 to 500 for adults, and PHP 150 to 300 for children
- Airport shuttle fee: PHP 1500 per vehicle (one way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: PHP 1000 per night
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 8:00 AM - 5:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, Swimming Pool, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 11:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at The Exchange Regency Residence Hotel | 216 |
Number of floors in The Exchange Regency Residence Hotel | 40 |
Another facilities in The Exchange Regency Residence Hotel | Laundry service, Newspaper in lobby, Tours, Luggage storage, Porter |
Frequently asked question in The Exchange Regency Residence Hotel
What are available facilities at The Exchange Regency Residence Hotel?
There are top facilites at The Exchange Regency Residence Hotel such as Restaurant, Swimming Pool, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Exchange Regency Residence Hotel?
The standard check-in time at The Exchange Regency Residence Hotel is starting from From 15:00 while the latest check-out time is at Before 11:00
Does The Exchange Regency Residence Hotel provide breakfast?
Yes, The Exchange Regency Residence Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in The Exchange Regency Residence Hotel
Traveloka (793)
Other sources (744)
8.2
Very Good
From 793 reviews
Provided by travelers on
Cleanliness
8.0
Room Comfort
8.1
Meal
7.3
Location
8.5
Service and Facilites
7.9
People often mention about The Exchange Regency Residence Hotel
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Staff Friendliness (1)
Bedroom (1)
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Traveler Reviews The Exchange Regency Residence Hotel
Number of reviews per page
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Customer reviews
j***g
5.8
/10
Reviewed 48 week(s) ago
Staff service to be improve. Temper look not good. Cockroach appear frequently even on bed, can be improve. Air-conditioning lighting all good. Others all look clean. Near by shopping mall walking distance.
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Accommodation's Reply
07 Jun 2024
Dear Guest,
Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. We would like to assure you that your comments is being looked at so that we can rectify and correct certain aspects of our operations.
We are truly sorry to hear that your stay did not meet your expectations. We deeply regret the inconvenience you experience during your stay. Your comfort and satisfaction are very important to us, and we are committed to addressing these issues. We will be looking into each of these concerns to ensure they are resolved and to improve the experience for future guests.
We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again.
Stay safe and Godspeed,
Arvin Raymundo
Assistant Front Office Manager
Ailynn A.
6.0
/10
Reviewed 108 week(s) ago
Bad experience. I will not book again in this hotel.
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Accommodation's Reply
11 Apr 2023
Dear Ms. Ailynn,
Thank you for taking the time to share your review with us.
We exert all efforts to make sure that we provide you and all of our guests with a comfortable and hassle free stay. While we do understand that your stay was not as hassle-free as we would like it to be, please do note that we have House Rules that we abide to and have taken the necessary steps to inform and remind our guests accordingly. Guest Advisory on the No Smoking Policy are placed inside guestrooms. Same reminder with corresponding penalty are also strategically placed in Common Areas, including the Amenity Floor. In as much as we would like to give you a hassle-free stay, our Condominium Corporation had to impose a penalty due to the violation.
Sincerely,
Arvin Raymundo
Assistant Front Office Manager
hc
heidi c. s.
9.7
/10
Reviewed 139 week(s) ago
Had a pleasant stay at the hotel, as always. Frontline officer and other hotel staff were kind and efficient. Thank you and keep up the good works.
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Accommodation's Reply
02 Sep 2022
Dear Ms Heidi,
Thank you so much for taking the time to share your experience during your recent stay with us. We are happy to hear that you found our staff kind and efficient. We have shared your feedback with the rest of the team and they are happy knowing that we made your stay exceptional. We can’t wait to have you back with us again soon.
Looking forward to your next stay with us.
Keep safe and Godspeed,
Arvin Raymundo
Assistant Front Office Manager
KS
Kyle S. A.
9.1
/10
Reviewed 150 week(s) ago
Experienced quite a good stay. Although you will see the age of the hotel due to the vinyl floors getting peeled off a bit, one lamp was not lighting, and mirror and tiles in the bathroom are worn off a bit, it was still a good stay. Apart fr that, aircon works fine, bed is clean. I will still book again.
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Accommodation's Reply
23 Jun 2022
Dear Ms. Abastillas,
Thank you so much for taking the time to share your experience during your recent stay with us. We are very happy to hear that you experienced a good stay with us. Our property is approaching it’s 10th year this July and as a proactive gesture, we are currently taking steps to refurbish and update some of the facilities of the property.
Looking forward to your next staycation with us.
Keep safe and Godspeed,
Arvin Raymundo
Assistant Front Office Manager
RG
Raymund G.
6.0
/10
Reviewed 164 week(s) ago
The air conditioning was terrible and had trouble cooling up the room. There was only two of us. I know it's not a 5-star hotel like other hotels but this is just sub-par. Some motels/inns have even better air conditioning than this. There was a roach on the side table and one was also seen in the comfort room. Another hotel's comfortable rooms are even better than the comfort room here. It's too small and cramped. The toiler is right beside the wall (parallel to it, not away from it). The shower head water sprout can reach the sink even with medium flow. That is how cramped it was. The elevator panel had a film with signage indicating it was being replaced every 30-min. However, the yellowish dark tint makes me believe otherwise. Aside from this, the staff was very accommodating and friendly. The breakfast fee was worth it as well. Tully's serve good food. Overall I give this a 5/10 and will only ever stay again if it's the only option available in Ortigas. Thanks.
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Accommodation's Reply
18 Mar 2022
Dear Mr Raymund,
Thank you for taking the time to share your review with us. We are pleased to hear that you found our employees the good that comes with the package satisfactory but saddened to hear that your stay was not as comfortable as you expected it to be. We have different types of rooms suitable for the different needs of our guests. Should our guests prefer a more spacious room, we suggest our Suite which has more leg room. Size of the suite is between 64.5-68.5 sqm.
The hotel is also currently taking steps to upgrade its facilities. This has already been factored in this year so we hope that you give us another opportunity by then. Also, as a proactive measure, the hotel is already working closely without a pest control service provider. The hotel has intensified pest treatment to prevent the issue from recurring. As for the elevator panel film, please note that all elevator panels are being sanitized and disinfected and not replaced every 30 minutes.
Again, our sincere apologies Mr Raymund. We hope that you would give us another opportunity to be of service to you with the improvements and updates that we have also shared with you.
Stay safe and Godspeed,
Arvin Raymundo
Assistant Front Office Manager
JC
Jennifer C.
5.7
/10
Reviewed 180 week(s) ago
A quarantine hotel. Booking did not pushed through.
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AD
Alona D.
5.9
/10
Reviewed 217 week(s) ago
The customer service of the hotel is totally unacceptable. They didn't know how to give a proper customer service. When we book the staycation there is no warning or disclaimer indicating that the hotel is a quarantine hotel for ofw's because that's what the receptionist said. When we arrived there were very existed and tired because I came from work and my daughter cleaned our house (currently under renovation) that's why we wanted a staycation. The customer service didn't even teach us or accommodate us how to refund the paid staycation. She said that there is a disclaimer in the website but we don't see any, if we do, we will not book a staycation in the first place.
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Accommodation's Reply
24 Mar 2021
Dear Ms. Domingo,
At the outset, we would like to thank you for sparing time and reviewing our property. We sincerely apologize for the inconvenience caused to you by this pandemic. Since lockdown last March 2020 until present, staycation or any form of leisure stay is not permitted based on government mandate. We are all sharing the same sentiment and hoping this would end the soonest.
We do look forward to meeting you again and we will make sure you carry back better memories of your next visit with us after this pandemic.
Stay safe,
Leo Amante
Asst. Front Office Manager
LC
Leonardo C.
Family
6.4
/10
Reviewed 277 week(s) ago
small room small bathroom and low cool aircon
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DM
Danilo M.
Family
9.7
/10
Reviewed 278 week(s) ago
It is our Go-To Place everytime we need to hang out or a weekend getaway. Service never fails and staffs are always friendly. Can't complain on the location since it's near Megamall.
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Tine O.
Family
8.8
/10
Reviewed 278 week(s) ago
We loved it so much! My family spent Christmas eve in this hotel. It has all we need for its price. 😃
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CR
Clariselle R.
Family
6.0
/10
Reviewed 278 week(s) ago
The room was okay not that bad. There are few flies which is still tolerable. The worst part is the elevator. You'll need to wait for more than 30mins just to ride the elevator because according to them it is still manual.
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JG
Jessamine G.
Family
9.1
/10
Reviewed 279 week(s) ago
The staff were friendly. The place was clean and location was close to the malls. Only downside was the elevator. We were there for 4 days at the busiest season and of the 3 elevators, only 2 were working, sometimes only 1.
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Eramae S.
Business
5.4
/10
Reviewed 282 week(s) ago
There was only one elevator working when we were there. It stops every floor and we were at the 29th. We were not able to check in on time and was not contacted if the room was already available. When inside the room, there was a left over chocolate bar and nothing else. When we asked regarding the mini bar they said they will restock it but they did when we were not there.
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EJ
Erwina J. B. G.
6.1
/10
Reviewed 283 week(s) ago
The foreign tenants there are the worst!! The elevators don’t work well and the people are acting like savages - not queuing and cutting lines! So disappointing yo stay in a place like this!
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KI
Kristoffer I. B. A.
5.7
/10
Reviewed 284 week(s) ago
We have been penalized with certain amount because of over using balloons. However, before we put some decors there we make sure that hotel’s walls will be free from scratches. Anyway, that happened already. Not to book there again 🙂
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SB
Steffany B.
Business
6.3
/10
Reviewed 291 week(s) ago
The hotel staff was very nice and accommodating but our stay in this hotel was totally unsatisfying. There was no hot water in the shower. We came in late from a birthday dinner that we attended and it was only then that we found out about the shower situation. We did not have toiletries. Apart from the bottled shampoo and shower gel that were already inside the bathroom, we were not provided with toothbrushes, toothpaste and slippers. When I called the reception about it, they told us that we only booked a classic room and thus the lack of slippers and toiletries. But for a one-time exception, they gave us the said toiletries and slippers for free and waived the additional cost. I honestly did not feel grateful at all because that was very basic of a hotel accommodation. I have stayed in way cheaper hotels and experienced way better accommodation and facilities.
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Rocelyn R. C.
Business
6.4
/10
Reviewed 296 week(s) ago
no wifi connection most of our stay they tried to help me to connect me but it only lasted for for 5 times. I called for them about it for 3 times. I was supposed to do our payroll since their is no wifi connection I was not able to do it. our payroll was online based that's why I really need wifi connection.
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jelli j. h. a.
6.6
/10
Reviewed 298 week(s) ago
breakfast wasn’t like before, sad
1 people find it helpful
MA
Martin A.
Family
8.5
/10
Reviewed 301 week(s) ago
Thank you exchange regency hotel for the wonderful stay! Happy that you got all my requests for the birthday of my mom. Till next time!
1 people find it helpful
JA
Johnrick A.
6.0
/10
Reviewed 302 week(s) ago
The water heater doesn’t even work.
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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