Stayed here 3 nights. The hotel is very well situated, easy access to all main sites and city centre, bus and tram services. It's quiet and clean despite the road changing work happening. Room soundproofing is not 100% but very quiet at night. The bathroom although not spacious, is very efficient. The decor of the room if not on the latest trend, is clean and fresh. The view on the Vistule is as fabulous on a sunny morning as it is bewitching on a foggy day. Breakfast, lunch and dinner will please everyone, everytime. The staff is very professional, polite and helpful. We recommend this hotel and will most definitely return on our next trip to Krakow.

Very nice hotel with perfect location. From some numbers there is incredible view on Vizsla river. Very proficient and kind staff. The restaurant is wonderful with delicies meals. For example the salad Cezar was of huge size with delicios souce. There is parking available but with difficult entry and high cars may not fit. But anyway it is worth of staying there.

There is no way to contact the hotel to communicate that we could not go due to a natural disaster that was Dana in Valencia, we were left incommunicado, we lost everything and my husband disappeared. We couldn't go on the trip, but we ask for some empathy with our situation and for our money back. I ask you to please inform yourself on the Internet about what happened to us. We would have to arrive at the hotel on October 30 and this was our reservation: #19495829643

This hotel was not in any sense as it was advertised. Significantly outdated and did not resemble the photos one bit. Huge construction all around the hotel - which I was not informed about. “Twin” bed could barely fit me and I’m petite. Incredibly noisy. Paper thin walls . I was given a room on the second floor . Unfortunately the restaurant/ event center is located on the third floor which meant constant noise from 6:30 am -10 pm (see video attached) . I was told there was no possibility to change rooms . Amenities provided were a minimum - only shower gel and body lotion. I had to purchase a toothbrush, shampoo and conditioner (unheard of for an advertised 4.5 star hotel ). No clothing iron in the room - there was a communal one which was filthy and I was unable to use . There was also dirt on one of the twin bed sheet cover .

Like other comments: the parking situation is laughable for a “5-star hotel” We arrived on the 31st and the lady at the counter was very dismissive of our parking needs (basically asking us to deal with it ourselves) and unknowledgeable on nearby parking options The gym is extremely small so don’t bother The room is nice and spacious though So yea, bad service overall, we had to spend 30mins looking for a parking around the area