Unfortunately, I didn’t like our 3 nights stay there. When we arrived we got a room on the ground floor, on the corner of the building, the closest one to the pool. The room was a bit outdated, but look clean and well maintained. But the problem was the noise coming from the highway behind the hotel. When I was booking the hotel, I knew that there’s an airport right next to the hotel, but considering just a few daily flights to Madeira that was fine, but the road was really a problem. The noise was so intense, I barely slept at night. Next day I asked if it’s possible to find another room for us and the receptionist was kind enough to offer us a different room, but the only one available was the one next to the reception. And yes, you can’t hear the road from this room, but unfortunately there you can hear every time the guests arriving or just passing by the reception. It’s not the level of soundproofing you expect from the 5 star hotel. There was another problem with this room. Cockroaches! There’s a hatch under a sink in bathroom in the morning I saw 4-5 small brown cockroaches crawling next to it on the floor. The second main disappointment was the sea water pool next to the ocean. We were really looking forward for it, but it was very dirty, full of bird feathers and dead insects. I was using a ladder to go to swim in the open ocean, but unfortunately my husband wasn’t able to do it, so he was just upset. In general the hotel is not that bad. I’m very grateful to the people who work there. They are really heart and soul of this place. Always nice, friendly and trying to help. Their job is definitely 5 star. The other thing I really like was the bed. It’s was huge and comfortable.

I must express my profound disappointment with my recent stay at the Albatroz Yacht and Beach Club. The glowing reviews on your site are a stark contrast to the reality I encountered. The hotel is not just tired; it is glaringly old and rundown. The rooms are cramped and outdated. Specifically, my room had a cracked bathroom sink and an impractically small bath, which is simply unacceptable. Moreover, the term "beach club" is grossly misleading as there was no beach to be found. This was one of my primary reasons for booking, and to say I feel deceived is an understatement. The reviews on your site need to reflect the true state of this establishment. The current descriptions are far from factual and do not accurately represent the experience offered. I urge you to ensure your reviews are more accurate to prevent further guests from being mislead as I was.

My husband was in a freak accident while we were on a cruise where we had to be medically disembarked. We got off the ship at Madeira and ended up staying at Albatroz for a few days while we tried to navigate getting him home. The kindness that the staff showed us was something I will never forget. They provided so much assistance in making sure my husband was comfortable and made sure we had everything we needed while also providing support booking our travel back to the US. Every single staff member we came in contact with was exceptional and the way they treated us through a really tough experience will never be forgotten. Not to mention the hotel was beautiful and food was excellent. We will be back one day when we actually get to enjoy the island!

This is a lovely hotel in a stunning location You look straight out to the sea - almost like being on board a ship The heated pool was great and the sea pool exhilarating Our room was amazing- so much space and the bed was super comfortable Best of all were the staff- everyone was fantastic- the reception staff, the restaurant staff, the cleaning staff and the manager all went out of their way to make this a special stay We would love to return

Best service you will ever receive! So impressed with this hotel! The food is amazing and service is even better. It’s a very quiet and small hotel with only 20 rooms but we loved that. Highly recommend!!