Boutique Chiado Suites in Lisbon is an absolute gem! The front desk staff was exceptional, offering friendly and helpful service throughout our stay. The hotel's prime location puts you within walking distance of numerous attractions, and the metro station is just steps away. The rooms are well-appointed, spacious, and comfortable. With its ideal location and outstanding service, Boutique Chiado Suites is a five-star experience.

When we first arrived the guy at the desk was very friendly and helpful. I loved how the room was decorated with the chandelier over the bed. Having a sitting room and kitchenette was nice as well. The issue I had with this apartment is that most of the afternoons we were there, there wasn't anyone at the reception desk. Our room didn't get cleaned one day, even though we had the sign on the door, and there was no one around to get things we needed. Also, on the last day of our trip we arrived around 5:00pm to a very hot and stuffy room. The air conditioner had stopped working and there was no one around to fix it. I find it worrisome that when issues arise we weren't given any information as to what to do.

The staff was fantastic! Very helpful and welcoming. Our room was bright, accomodating and clean. We would definitely come back and would recommend it to anyone.

I fell in love with this hotel. They made us feel important all week. The staff took good care of us. The rooms are clean and well maintained. The decor is really wow throughout the hotel. The food in the resto is extraordinary, it was sublime. And the location is extremely good. I'd definitely go back.

Beware room 201 (deluxe double/twin)…upon arrival we noticed our sliding door to the bathroom was broken and would only close part way (as a note, the bathroom is also attached to the bedroom). We mentioned this to reception and they told us they didn’t have any other rooms to move us to and that they couldn’t fix it that night and would email management the next morning. The next morning reception told us that she would follow up with the person from the day before and get someone to come in and fix it while we were out (surprise, that never happened). We stayed there 2 nights dealing with this problem with zero solution or even as much as an apology. I’m giving such a low review because of the serious lack of care in dealing with this situation. Imagine being on your honeymoon with your sleeping partner in bed but having to use the bathroom with the door half open.. it was quite uncomfortable to say the least. And the fact that reception just brushed us off when we asked about it 4 different times was extremely frustrating. The door is still broken and I’m sure they will do the same to the next people staying there. It’s a nice place in a good location but don’t expect them to do anything if you have a problem.. you’re on your own.