DON’T GO AND DON’T WASTE YOUR MONEY IN THIS HOTEL !!! We stayed at this hotel from September 24 till October 1. We came 3 adults people. First at all, we got a room in some old flats complex building, not in hotel teritory!!! In the room we found 2 normal beds and one extra bed (it was very small bed, for kid, not for adult person!!!). After one day arguing with reception and help with our tour company, we got normal extra bed for adult person. After 3 days of our stay and one more time arguing with reception, we got room cleaning!!! Also animators in this hotel communicate only with French people, others people was ignored !!! And breakfast every morning was same, we had just a few tasty dinner per one week!! Others evenings food was low quality!!!

On Aug 30th, I drove from Lisbon to meet an old friend in Portimão and booked this hotel. The overall experience was very bad in terms of the beds, shower and the living room. We had no drinking water in the room, towels had dirty water smell, the beds had bed bugs which made us stay up until the morning because we couldn’t sleep. So itchy and body was irritated. We changed the bed sheets and still same issue. The shower head was broken and tub was clogged.

My family and I arrived at Clube Vilarosa on July 22, 2024. My sister and her partner had been there since July 18. We had all booked separate superior studio apartments for ourselves, my parents, and my nanny and her partner. Upon arrival, we were told that due to maintenance issues, we all had to share a three-bedroom apartment. The staff claimed they contacted our travel agency, but we were not informed. They gave us two choices: accept the three-bedroom apartment or relocate to a worse hotel, despite each of us having paid over €1,600. After arguing with the staff, who showed little empathy, we reluctantly accepted their offer of a three-bedroom and a one-bedroom apartment, fearing we’d be left without accommodation. The one-bedroom apartment turned out to be a cramped, dirty space with no air conditioning, and not what we had paid for. Although they offered complimentary meals and drinks, the staff later retracted the drink offer, limiting it to dinner only. We are appalled by the staff’s lack of understanding and cooperation. It is now day two, and no resolution has been offered, leaving us stressed and disappointed.

Worst experience! We have booked this hotel more than 7months in advance, once arrived we’ve been told they have a maintenance issue and our booking is cancelled. Their only solution was to get us a room in another hotel 50min walk from there. We refused and spent more than 3hours at reception for them to find a solution but nothing. We spent our holidays in a different hotel they sent us to, without even giving us compensation for the inconvenience just a “sorry there’s nothing we can do”. Absolute rubbish

Very central 15 mins walk to the centre. Staff were helpful and very friendly, we were self catering and enjoyed the freedom to eat at amazing restaurants in the village. The food in the club looked fine but glad I could try other places. The reception staff were very helpful, the bar staff were lovely, and the ladies who cleaned the rooms were meticulous and left the place spotless. We didn't use the daily activities, but other people really enjoyed the arranged things. I found the pool cold, my husband says I was over reacting. Could be a bit dangerous if you didn't follow the instructions. ( In my opinion) On the whole holiday we had a lovely week staying here.