What a shame this hotel has no soul. The staff seem bored and disinterested and know nothing about the food they are serving in the dining room. No smiles or welcome like our previous hotel. No-one showed where our room was or offered to take our bags upstairs as there's no lift. What a disappointment because it's in a wonderful location. Better to go to the cafe up the road where there is a friendly atmosphere and excellent customer service. The rooms are sparse and just like a hostel. The bed is uncomfortable and has a waterproof mattress cover and there's no tea, coffee or water in the room. The bathroom was in need of a thorough clean or maybe refurbishment but the water was hot and the towels were new. I wouldn't recommend this hotel if you are looking for comfort, cleanliness or friendliness.

A lovely rustic hotel in a beautiful setting and perfect for a base for a walking holiday. Was nice and quiet, a clean hotel and great service throughout our stay. The buffet breakfast and dinner was great, not outstanding food but plenty of choice and can't fault the salads, bread, fruit bowls and desserts. If you're looking for a luxury hotel or 5 star this isn't the place for you but if you're on a walking holiday I would totally recommend it

It's definitely not a luxurious hotel. It's pretty, clean and basic. The view is phenomenal and that alone with its accessibility to awesome lavadas is worth it. So is Joanna the bartender! She was an absolute gem. She made our stay a lot of fun. Her ponchas rock. And she was just a great part of the friendly staff. Rooms were clean. Just remember no a/c so when you get back open your doors for a breeze. Being up there is great at night. It cools way down and is breezy. The drive up is A DRIVE, but the whole island driving is an adventure. Wish they had a mini fridge to keep some little goodies but really that's my only suggestion. Oh and extra pillows. But that's an easy fix. it's gorgeous and in a off beat and amazing location.

The hotel itself is cool. The rooms are huge and the view from the balcony is impressive. The wild weather up there contributes to a very nice atmosphere. The breakfast is also good and I didn't miss anything there. Dinner was ok, although not great. We had also always a super nice driver who picked us up after our hiking trips or took us to the starting point. The only problem is the staff: whether in the restaurant or at the reception (except for a very nice lady who was always there from reception in the morning), they were extremely unmotivated, never smiled and simply seemed bored. When we once tried to reach the hotel by phone to pick us up from the end of the hike, we couldn't reach it because their phone wasn't working (our agency subsequently managed to reach them somehow). We then had to wait 1 hour in a parking lot for pickup. When asked about this at reception, all I received was an unmotivated “sorry” and “yes, that happens sometimes”.

Low quality of room and bathroom in comparison to photos, the room was quite cold with high humidity. Breakfast and dinner were quite dissapointement as the food served was cold and there was not much variety of food. There was also lot of noise during the night in the main hall. For me it was more like a hostel.