We had a recent family stay here for 6 days, the staff were fantastic, no complaints whatsoever. The reception staff were excellent every day with our very excited 4 year old and the shortbread cookies. Hasan the barman was also very attentive. I do need to mention the front of house lady, unfortunately didn’t get her name but was very friendly and helpful with my parents, she seemed to work long hours. The holiday breakfast was the best. Location is perfect for walking around Cascais and trains into Lisbon. Will stay here again.

Unfortunately, I cannot recommend this hotel for a holiday in Cascais. Our two-week stay over Christmas and New Year at what we thought would be a luxurious 5-star experience turned out to be quite disappointing. The hotel’s central location in the heart of Cascais, combined with its historic charm as part of an old fortress, initially seemed perfect—close to everything yet calm, with an artistic and historic flair. However, these very features created significant issues. Many rooms suffer from humidity and a noticeable moldy smell. The staff, who were exceptionally friendly and helpful, allowed us to view multiple rooms to find a suitable one. We eventually found a room without a strong odor, but after just one night, I experienced symptoms such as itchy eyes, a blocked nose, and a scratchy throat. These seemed like allergic reactions, even though I have never had allergies before. The ventilation system also posed problems, being excessively loud and occasionally emitting strange, unsettling noises. Sound insulation appeared inadequate as we frequently heard unexplained noises from the surrounding area. Additionally, the room’s tiny windows felt stifling and detracted from the holiday experience. While the staff were attentive and genuinely tried to make our stay more comfortable, the underlying issues with the building’s condition and air quality made our visit unpleasant. If you’re planning a holiday in Cascais, I strongly suggest choosing a different hotel.

Stay Experience: We had a pleasant stay at the Citadel Hotel. The staff truly stood out, offering a level of friendliness and helpfulness that deserves a solid 5-star rating. We were particularly impressed by Ayoub at breakfast, whose friendly demeanor added a wonderful touch to our mornings. Location: The hotel's location is impeccable, situated in the heart of Cascais right by the marina. It's a perfect spot for both leisure and exploration. Room Quality: However, we have one significant suggestion regarding the quality of room cleanliness. Everything in the rooms could benefit from more thorough maintenance. While the overall ambiance is lovely, the upkeep of the rooms needs attention to match the excellent service provided by the staff. Overall: A great choice for those looking for a central location and top-notch service, but with room for improvement in the maintenance department.

This location is in the heart of Cascais, location is very lively and close to great restaurants and little shops. Hotel is an old fortress, which was very neat, service was very friendly and attentive. The hotel entrance as you walked in smelled lovely and calm. Our room was in the ground level, it was a bit dark and the room itself was very minimalist. For a 5 star hotel the room furnitures and sheets were ripped. Wish it had an ironing board. The temperature in the room couldn’t be controlled by us, we had to call the front desk so they can change it on their system. Our bathroom smelled so bad, almost like the cleaner used an old cloth or didn’t thorough clean it, it just smelled like urine. We didn’t want to deal with changing rooms or a cleaner coming as kids were tired and so were we. The next day I asked for a room cleaning and the bathroom smelled fresher! Thank god!! Breakfast was lovely, food was delicious and the view was breathtaking. I would have given it a 5 star if the room was cleaned properly when we first arrived.

We stayed here the last week of January and we cannot rave enough about how amazing our stay was here in Cascais. Between the exceptionally friendly staff, great rooms, amazing common areas and location, we extended our stay another night. We can't wait to come back again sometime soon!