Not a 4 star hotel. Tissues and toilet paper are one-ply. Towels are thin and feel cheap. Two in one body wash and shampoo; no conditioner or body lotion. The cleaning person did not clean the bathroom because we noticed things still there from earlier. The shower oscillates between hot to scorching. There’s a tiny kitchen that comes with a sponge and dish washing soap which was nice. No coffee pods or machine; only powder coffee. There are 3 grocery stores near by. Definitely not worth the money. I thought it would be nice to stay in this area to get away from the tourists but next time I’m going to pick a place closer to things with better amenities. There are two elevators but they are so slow. The carpet looks dirty. No gym in the hotel. There are umbrellas you can borrow in the lobby. It is close to the metro and buses.

My Brother and I spent 3 nights at this Hotel end November 2024. We would like to return to this resort: everything we needed was located in a walking distance, the rooms were clean and the neighborhood was extremely quiet and safe. More importantly, the shift leads with their staff were extremely helpful exceeding our expectations.

Location is great. Room facilities have everything you needed, but the wifi in my room was extremely bad and slow. It was barely getting the very weak signal from corridor or another room. If you need stable Internet access, this might not be a good option for you. I reported the issue to staff but never get any responses or improvement.

This hotel is very clean with great staff, it’s a good walk to the main streets and attractions but this was made enjoyable with good autumn sun. Make sure you take your walking legs which we did. Lisbon is a great city to explore with hidden squares and small markets. Visit the flea Market on Sunday or Tuesday also ride the old trams around small streets. We loved Lisboa, thank you for the memories.

Bad experience from beginning to end. The hotel says it’s “dog-friendly” and we paid an extra fee to have the dog there, but when we arrived there was no dog bed (although we had called the day before again to confirm). We went downstairs to say that it was missing and they confirmed that they would bring it to the room while we were out for dinner. When we came back it wasn’t there and they now told us that, apparently, they don’t have any dog beds at all - and never had. How did that confusion even happen internally? They had no bowls either. We had booked it through the El Corte Ingles service with dog – and they had accepted the booking – but they then started blaming us instead, saying that the room booked wasn’t for dogs (we had the mail as proof of acceptance) and even suggested us “to go somewhere else” even though we arrived close to midnight. The employee also said that hotel was already aware of this problem since the beginning and he indicated that the management didn’t care. After a lot of back and forth, they gave us an upgrade for a room so the dog could sleep on the sofa and not in our bed/on the ground – which was nice, but we would just have preferred an apology and a dog bed. We talked to the boss the next morning and she was a lot friendlier and more understanding but we never got an apology from the employee and they didn’t want to take responsibility. We expected more from the Pestana chain.