Dear WillyA Willy, Thank you for choosing to celebrate your wedding anniversary with us and for sharing your feedback about your recent stay. We are glad to hear that you found the room clean and enjoyed the breakfast experience. We sincerely apologize for any disappointment regarding the special touches for your anniversary celebration. Your feedback is important to us, and we will review our processes to ensure that special requests, especially for significant occasions like anniversaries, are met with the attention they deserve. We regret any inconvenience caused by the arrangement of the beds in your room. Our team strives to accommodate guest preferences to the best of our ability, and we apologize for any oversight in this regard. We appreciate your understanding and thank you for choosing to spend your special occasion with us. We hope to have the opportunity to welcome you back for a more memorable and enjoyable experience in the future. If there are any specific preferences or additional details you do like to share to assist us in improving our services, please feel free to reach out. Best Regards, Jocelyn Ngiam Front Office Manager

Dear Mr. Dicky, I sincerely apologize for the disappointing experience you had during your stay at our hotel. Your feedback is crucial to us, and I want to assure you that we take it seriously. I am truly sorry for the inconvenience caused by the extended wait time during check-in. We understand the importance of a smooth and efficient check-in process, and your experience does not reflect our usual standards. Rest assured that we will be addressing this issue to ensure a more streamlined check-in process in the future. I am also deeply sorry to hear about the unfriendly staff and the cleanliness issues in your room. This is certainly not the level of service we aim to provide. We will be conducting a thorough investigation into the concerns you have raised and will take corrective actions to prevent similar issues from occurring in the future. Your feedback is valuable to us, and we genuinely appreciate you bringing these issues to our attention. If you would be open to providing more details about your stay, it would assist us in identifying specific areas that require improvement. I understand that your experience fell short of expectations, and for that, I am truly sorry. We hope to have the opportunity to make it right and regain your trust in the future. Thank you for your understanding and we hope to welcome you back again in the near future. Best Regards, Jocelyn Ngiam Front Office Manager

Dear Janet Salvo, Warmest greetings from Copthorne King's Hotel Thank you very much for selecting Copthorne King's Hotel as the preferred hotel during your recent staycation with us. We strive to deliver an exceptional hospitality experience that reflects Copthorne King's unique heritage and culture and to provide a standard of excellence for all guests. We appreciate you for taking time off your busy schedule to pen down your thoughts with your amazing ratings. We are delighted to learn of your overall stay experience with us Once again, thank you and have a great day ahead Regards Rezzal Assistant Front Office Manager

Dear Sir/Madam, Thank you for the valuable feedback on the recent visit and appreciate your time and contribution. We are truly happy to be of assistance and looking forward to welcome you back again. Cheers. Truly, Guest Relation Team

Dear Adeline, Thank you for the valuable feedback on the recent visit and we appreciate your time and contribution. We are delighted to know that you enjoyed your suite upgrade and staycation with us. We look forward to welcoming you back again! Cheers. Truly, Guest Relations Team

Dear Gladys C, Thank you for the valuable feedback on the recent visit and appreciate your time and contribution. We are truly happy to be of assistance and looking forward to welcome you back again. Cheers. Truly, Guest Relation Team

Dear Muhamad, Appreciate your valuable feedback on the recent visit and thank you for your time and contribution. Do note, we will be having new line of MRT (TE16) access along Havelock belt. This is due for operation very soon and we are truly excited to create great accessibility to all our guest. Meanwhile we look forward to welcome you back again. Truly, Guest Relation Team

Dear Thi Q.H.N. Thank you for the valuable feedback on the recent visit and appreciate your time and contribution. We are truly happy to be of assistance and looking forward to welcome you back again. Truly, Guest Relation Team

Dear Dwi, Thank you for the feedback sharing and we apologized on the room allocation made to you during the one night stay. We learnt on the internal glitch made through the booking which resulted to otherwise upon your arrival. We have address this to the relevant section and review on the possible deterrence in future. Once again thank you for the valuable feedback and we look forward for an opportunity to welcome you back again. Truly, Guest Relation Team

Dear Tan, Thank you for your valuable time and input sharing. We have taken note and will surely address to section concerned to evaluate this going forward. Meanwhile, take care and stay safe! Truly, Guest Relation Team

Dear Alric, Thank you for reaching out to us and we appreciate your sharing of the recent visit. We look forward to welcome you back again. Truly, Guest Relation Team

Dear Paula, Thank you for the review sharing and we regret to learn on the unpleasant encounter during the 10 night stay with us. We have shared this with relevant section and follow up herein to avoid future recurrence to other guest. Rest assured we hope to welcome you back again in future shall you plan for another visit. Meanwhile stay safe and have pleasant week ahead. Truly, Guest Relation Team

Dear Wisanti, Many thanks for your honest review sharing. We have taken note of the feedback on the products and will be sharing with facility head for future review during upgrade. Meanwhile, please stay safe and we look forward to welcome you back again. Truly, Guest Relation Team

Dear James, Thank you for the recent stay and your feedback. We sincerely apologise for your experience with us. Our balconies are usually standard in size, although the corner units may be a little larger. As for the bathroom, we will take your feedback regarding the shower head, toilet flush and tap into consideration and pass this along to the relevant department. Nonetheless, we hope this does not deter you from visiting us again and we look forward to welcoming you back to Copthorne King's Hotel on Havelock.

Dear Fery, Thank you so much for your input and we are glad you've enjoyed the meeting facilities with us. Truly, Guest Relation Team