Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Stay was great but after the middle of our stay, it seems like a guest and their baby had an accident in the lobby and it smelled like baby urin / feces for the duration of our stay.

The Grand Mercure Ambassador Hotel is a nice property with exceptional rooms, a great breakfast buffet, a good location in Seoul, and even a casino on-site for guests. We enjoyed the restaurants and the property thoroughly with the only exception of a very bad smell in one of the rooms that got worse during our stay. We informed the front desk of the issue, and they apologized, but we were checking out, so there was nothing that could be done. Strangely the hotel hallways and elevator corridors were extremely cold, with a drafty wind whipping through those areas. But ultimately, it was a very nice stay, and we would definitely return should we be in Seoul again soon.

Great place Will come back

Disappointed

Yes

Great place l!

😘

👍

Very nice hotel. Great amenities. Staff were very nice and very helpful. Staff answered all questions. Great hotel.

Loved the accommodations provided for family traveling with toddler. Also love the convenience to shopping and food areas as well as airport limousine

Clean comfortable bed

Great rooms and service

Three hotels in one property made movement to facility dining, gym, pool, spa, and casino a little confusing and time consuming. I did not like the fact that every time I went into the casino I had to show my passport, even if I had just left moments before and had to go back in to pick up something I had left behind at one of the machines. Close to mall made shopping easy. Close to train station made transportation easy.

The hotel and staff are excellent. Not the most happening neighborhood. But I chose the hotel for its location- right next to the Yongsan train/subway station and that served its purpose well.

Second time booking the Grand Mercure this month and invited my family this time! Best hotel experience in all of Seoul! Will definitely be back! ☺️👍

It was amazing! Great location and great service. Would like to take my family again!! Friendly service good breakfast. If I knew it was this great I would reserve every time!

Wonderful stay at this hotel. It is located near Yongsan station (KTX/ITX/ Metro Line 1)with easy access through the walkway(on exit 3), hence even if the weather is bad, you will have no problem. Escalators and elevator are at the end and you can go to the Seoul Dragon city which means in fact all 3 Accor hotels and Lucky Seven casino. Ipark Mall is also accessible by exit 1 from the same Metro Station and after another 300m you will gent to Sinyongsan station (Metro line 4). Bed is very comfortable and 4 pillows were provided. Big apartment with plenty of storage options. Nice view from the windows as it was located on the 18th floor. From our windows we were able to see N tower, and from the other side I presume you can see Han River. Bathroom is big too, with shower, bathtub and WC with bidet functions. Ammenities kit is provided free of charge and replenished as needed. Towels are fluffy and robes are also available. Breakfast provided is excelent and plenty options are available for westerners and koreans: several types of bread, soups, eggs and live egg station, salami, ham, bacon, sousages, yogurts, pastry, various type of jam, honey, fresh juice (orange, apple,grapefruit), coffee machine, fruit cuts, s.o. Room is cleaned on daily basis and they are doing a very good job. Slippers are also provided. Smoking area is near by (near the entrance of Seven Luck Casino and the rest of the hotels). We will choose the same hotel next time.

Very friendly and helpful staff, good English. Comfy beds and very clean and well presented rooms

추석때 친척방문을 위해 디럭스 스위트에 묶었습니다. 처음방문전 차량을 두대 주차할수도 있는상황이어서 호텔에 전화를 걸어 문의했는데, 디럭스스위트라고 얘기했는데도 객실당 차량한대만 주차가능하다는 답변을 받았습니다. 나중에 체크인할때 두 대가능 하다는 말을듣고 어이가없어ㅆ습니다. 이게 시작이었죠. 샤워실은 막혀있어서 물이 넘쳐날까 조마조마 했었고, 비데는 동작도 안됐고, 에코프렌들리 대용량 바디워시는 고장나 펌핑이 안됐고, 드라이어는 플러그 꽂자마자 과열로 타는 냄새가나서 급히 플러그를 뽑았습니다. 이런일이 오성호텔에서 일어날 수있는 일인지 당황스러웠습니다. 체크아웃때 상황을 설명드렸으나, 형식적인 죄송합니다란 사과밖에 없어서 다시는 이호텔에 머물고 싶지않다는 생각이 들게했습니다

The check in and check out process was a bit too detailed and took longer than necessary. However the rest of our stay way very comfortable and we had a great time. Amazing gym and sauna/spa with great views. Great concierge service from Pauline :) Merci!