Great service! Really clean rooms! Very helpful staff at the reception and in the restaurants. Lorena and Laura from the hotel restaurant were great! They always had a smile when serving. I arrived at the hotel and my checked suitcase was undelivered from my flight. Reception provided me with something to sleep in for the night and a toothbrush. The next day my suitcase was delivered and I found it in my room directly. Good value for money. However, the meat at the restaurant was raw (chicken, fish) and not properly cooked. Also the beef was really chewy. This aspect should be improved.

UNBELIEVABLE: DISHONEST STAFF, TERRIBLE SERVICE, AND BROKEN PROMISES - AVOID THIS PROPERTY AT ALL COSTS! My wife and I recently had an extremely frustrating and disappointing experience at NH Valencia that I feel compelled to share as a warning to other travelers, which I typically don't do. In all my years of frequent travel, staying at over 500 hotels, I have never before encountered such poor service, dishonest practices, and an utter lack of accountability. Literally feels like SCAM, even though everything is not that simple. We arrived at the hotel around 7am and booked a room for 1 night. However, at midday, a staff member came to our room and informed us it was check-out time and we needed to leave immediately. Apparently, the front desk agent who checked us in had arbitrarily decided, without any communication with us, that we only wanted the room for a few morning hours. This was absolutely not the case, as we had clearly stated upon check-in that we required the room for a full night's stay. When we tried to address this unacceptable situation with the hotel staff and management, we were met with indifference and an unwillingness to take any responsibility for their mistake. Rather than acknowledging the clear error made by their front desk staff and working to make it right, they had the audacity to suggest that we should pay for an additional night's stay, in essence asking us to pay for THEIR mistake. This is beyond unacceptable. Adding insult to injury, they would not even honor our reasonable offer to pay an early check-in fee to account for the few hours we had been in the room prior to the regular check-in time. It was apparent they were simply trying to extract more money from us rather than providing fair customer service. In the end, due to the hotel's dishonest and predatory tactics, we were essentially swindled out of 82€ for a stay of just a few hours, rather than the full night we had booked and paid for. With no choice but to leave and find alternate accommodations, we felt robbed and mistreated by an establishment whose singular goal seems to be taking advantage of guests and shirking accountability at every turn. TRAVELERS BEWARE: I urge all travelers to avoid NH Valencia at all costs. Do not risk suffering the same fate of being scammed and mistreated by a hotel that has no regard for honest business practices or guest satisfaction. There are plenty of reputable hotels in the area - choose one of those and spare yourself the frustration and financial loss. For completeness, I'll add that beyond the customer service issues, the facilities were lacking as well. The sauna was lukewarm at best and did not have basic amenities like robes and slippers, requiring guests to traverse common areas in their street clothes. In summary, this hotel failed in every regard, from dishonest practices, to uncaring staff, to subpar amenities. Avoid at all costs and take your business to an establishment that values its guests. UPD: As you can see they just replied that “yeah it was booked for several hours in the morning”. This is all you need to understand given the above about them and their attitude towards honest clients. Zero responsibility for the pure errors of their team.

Location is very good. It is just outside of the old city center. Room and bathroom are very nice and spacious. We had a bath. Everything was clean, staff was friendly. The rooftop bar, swimming pool and sauna were a nice plus. Only downside of this hotel, is that the walls and doors are paper thin. You can hear your neighbours and everyone walking in the corridor.

Hi fellow traveler! Normally, I only write long reviews for good places. This one was a bit controversial. If you don’t have a better option and are looking for a moderately decent place, you can try it out. Here’s why: Pros: - The price-to-value ratio is good enough for overall service. - The rooms are spacious. - There’s a gym and a pool on the rooftop—both are small but efficient. - The rooms have everything you need. - The location is close to metro and bus stations, not very far from the city center, and there are many stores nearby. Cons: - The food isn’t good enough considering the hotel’s star rating and price. The breakfast is weak; you can find much better options at the same price in the city center. - The biggest downside for us was some of the staff. There were good staff members too, but one woman in the breakfast area was particularly rude to us. I suspect it was because we were foreigners. She acted like she didn’t understand English, and when I tried to help her with registering our breakfast, she seemed annoyed, as if we were trying to register our breakfast under another room. - The walls are too thin—we could hear everything happening in the neighboring rooms during our stay. All in all, there are better options, but this place is a choice if you need a quick solution.

Solid hotel, maybe not the most flashy but everything is very clean and operational. Good beds too. Breakfast, lunch and dinner were excellent. Staff very friendly. The location is great, just a short stroll to the city centre.