Beautiful and staff was lovely

the lobby of the hotel and the restaurant are very nice but our room was a bit out-dated. plenty of dining and shopping options near by. walking distance to train station.

Close to transportaion

I enjoyed my stay here. The hotel is close to the train station and walkable to the old town and Lion Monument. The room was very comfortable and spacious, as was the bathroom. The breakfast was fine. Compared to other places I stayed in Switzerland, it did not offer the same variety and had fewer options, but what was offered was good. The front desk staff were very helpful and courteous. I would definitely consider staying here again if I ever make it back to Lucerne.

Bathroom was bright white with full lighting it felt like staying in some sort of clinic. The rest of the room was much more welcoming.

Very clean but felt like I had gone back in time 20 years. The hotel is in desperate need of a refurb. A very basic hotel for the price. I’m also genuinely surprised at why this place has so many great reviews.

close to train station

The hotel has two towers: one has fully renovated rooms, with good size bathrooms, coffee machine, tea… Our room was unfortunately in the other tower so very small bathroom, low pressure shower with uneven water temperature, no coffee machine nor tea, we had to get out of the hotel to grab a coffee. Some hotel offers complimentary coffee in the lobby if coffee is not provided in the rooms but not this one. The Private Breakfast room at the hotel is in my opinion expensive: 30 CHF per person for a standard hotel breakfast buffet. The staff at the reception were polite, helpful and knowledgeable.

We recently returned from a trip to Switzerland. My wife and I had one of our WORST HOTEL EXPERIENCES in all our travels. I would not stay at ASTORIA LUCERNCE if you value sleep. We stayed here a Saturday night and from 11 pm – 2 am was disturbed by patrons at the night club on the top floor of this hotel. People shouting, laughing, screaming and being EXTREMELY LOUD! I called the front desk, and they said that the nightclub hours end at 2 am. They did offer us a different room after the second call to complain, we had no interest at Midnight moving rooms. So, we suffered until 2am when the night club closed. I then spoke to the manager on duty the next morning who said he was sorry and that the nightclub hours are published. He also had a smug attitude towards me complaining about the horrible nights sleep. I asked to speak with the GM and was refused. Bottom line, In my opinion this hotel cares more about it’s nightclub patrons on weekends, then guests wanting to sleep.

Very good service

Good location, friendly staff

Very nice and clean hotel. Only issue I found the expensive simple breakfast being served in an unimpressive basement room. Skip it t and go elsewhere for better options in the area.

The staff was friendly, helpful and attentive. The hotels location was perfect. Close to restaurants, shpps, coop (the local food store) and of course, the beautiful covered bridge and old town. Although we ate elsewhere every night, (because we traveled every area we could see), there are 3 restaurants on the property. Excellent stay!

We were very impressed with the hotel. The room was clean and comfortable. The staff was very friendly and helpful. The bar was fantastic. We ate at the Italian restaurant, La Cucina, and it was phenomenal. Overall a great stay!

Convenient location, a few minutes walk from Chapel Bridge and train station. Room was clean. Bed very firm and uncomfortable. Strangely, no fan in bathroom which meant we had to keep a window open for air circulation. Walls were also very thin, we could constantly hear chairs dragged on the floors behind and above us, other people talking, etc. Restaurants looked interesting but not within our dining budget. Would hesitate before booking again for the price.

We had a lovely stay here for two nights. The room was very spacious and overall clean but did have some scuffs and marks on walls and floors. It was super convenient to walk from the train station and to the river/old town so I would definitely recommend it for that. The staff was incredible. Very kind, thoughtful, and attentive. The only thing we noticed was the noise in our room. It was very loud early in the morning with traffic and people talking down on the street. I assume this is difficult to avoid when in a city and great location but for anyone who might be traveling with children or needing quality sleep, I would be mindful.

Excellent

Already noted

Great location with a lot of upgrades, very comfortable bed and friendly staff

I double booked a room in this hotel and the front desk staff Emile Lutz and Corina helped me to cancel one of the reservations. They were extremely helpful and always smiling and ready to help in anyway they could. Emile showed me exactly what to do to cancel one of my reservations and was following up with the agent who was questioning my cancellation. He was always ready to help and could not have asked for a better stay. Our room was very comfortable and quiet. Hotel was very close to train station and the bus stop was in front of the hotel.