Mandarin Oriental Palace, Luzern

Hotels
9.6
Exceptional
From 50 verified guests reviews

What Guests Say About Their Stay

Adam
10
/ 10
We had a fantastic experience, every member of the hotel team were amazing.
Donna
10
/ 10
The staff are very professional, friendly and welcoming. The food is very good and the location hard to beat. A special thank you to Alexander, the concierge and Gabriele and Francesco and all the staff in the dining room. We felt very well taken care of.
Sonjoy
10
/ 10
Very much enjoyed our stay. Had a balcony with a beautiful view of the lake. Excellent staff!! Will stay again.
In the Area
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Haldenstrasse 10, Lucerne-Stadt District, Kanton Luzern, Switzerland, 6006

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
Elevator
Staying at Mandarin Oriental Palace, Luzern is a good choice when you are visiting Lucerne-Stadt District. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Mandarin Oriental Palace, Luzern

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Haldenstrasse 10, Lucerne-Stadt District, Kanton Luzern, Switzerland, 6006
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Location


Staying at Mandarin Oriental Palace, Luzern is a good choice when you are visiting Lucerne-Stadt District.

About Mandarin Oriental Palace, Luzern

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Mandarin Oriental Palace, Luzern exclusively for you.

Get precious and unforgettable moment during your stay at Mandarin Oriental Palace, Luzern.

All facilities in Mandarin Oriental Palace, Luzern

Others Mandarin Oriental Palace, Luzern
Others

Hotel Services

  • Laundry service
  • Tours
  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

General

  • Smoking area
  • Banquet
  • Ballroom
  • Parking (surcharge)
  • Terrace

Public Facilities

  • Others
  • Coffee shop
  • Elevator
  • Restaurant
  • Safety deposit box

Things to Do

  • Spa
  • Library
  • Sauna
  • Steam room

Business Facilities

  • Meeting facilities
  • Conference room
  • Conference rooms
  • Business center

Food and Drinks

  • Bar
  • Breakfast
  • Snack bar

Family-friendly Facilities

  • Children games

Transportation

  • Valet parking (surcharge)

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Mandarin Oriental Palace, Luzern

Important Note
  • Fee for buffet breakfast: approximately CHF 50.00 to 50.00 for adults, and CHF 25.00 to 50.00 for children
  • Self parking fee: CHF 55 per day
  • Valet parking fee: CHF 55 per day
  • Pet fee: CHF 50 per pet, per day
  • Rollaway bed fee: CHF 190.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.1 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, Elevator
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at Mandarin Oriental Palace, Luzern
136
Another facilities in Mandarin Oriental Palace, Luzern
Laundry service, Tours, Multilingual staff, Express check-in, Newspaper in lobby

Frequently asked question in Mandarin Oriental Palace, Luzern

What are available facilities at Mandarin Oriental Palace, Luzern?
There are top facilites at Mandarin Oriental Palace, Luzern such as Restaurant, 24-Hour Front Desk, Parking, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Mandarin Oriental Palace, Luzern?
The standard check-in time at Mandarin Oriental Palace, Luzern is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Mandarin Oriental Palace, Luzern provide breakfast?
Yes, Mandarin Oriental Palace, Luzern provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Mandarin Oriental Palace, Luzern

9.6
Exceptional

From 50 reviews

Cleanliness

10.0

Room Comfort

9.8

Service and Facilites

9.8

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Traveler Reviews Mandarin Oriental Palace, Luzern

Number of reviews per page
20
40

Top reviews

Adam
icon-Business and Leisure with Partner
Business and Leisure with Partner

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

We had a fantastic experience, every member of the hotel team were amazing.
Jason
icon-Leisure with Partner
Leisure with Partner

10.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Beautiful newly renovated
Donna
icon-Friends and Family
Friends and Family

10.0

/10

Reviewed 25 week(s) ago

Hotels.com verified review

The staff are very professional, friendly and welcoming. The food is very good and the location hard to beat. A special thank you to Alexander, the concierge and Gabriele and Francesco and all the staff in the dining room. We felt very well taken care of.
Sonjoy
icon-Leisure Family
Leisure Family

10.0

/10

Reviewed 28 week(s) ago

Expedia Group verified review

Very much enjoyed our stay. Had a balcony with a beautiful view of the lake. Excellent staff!! Will stay again.
KAMAL

10.0

/10

Reviewed 29 week(s) ago

Hotels.com verified review

.
Wenjia
icon-Leisure Family
Leisure Family

10.0

/10

Reviewed 32 week(s) ago

Expedia Group verified review

Lived up to every aspect of my expectation of this highly reputed 5-star luxury hotel. In addition to its usual amazing services, they also provided the water sports for us to enjoy in the beautiful Lake Lucerne. We already miss the time there and will definitely come back!
Cheri
icon-Leisure
Leisure

10.0

/10

Reviewed 35 week(s) ago

Expedia Group verified review

The service deserves a 10 star rating! Every single one of them went out of their way for anything we asked about! We were traveling with small children and the attention to them was extraordinary. They even had special sheets with dogs on them for the little ones and little stuffies for them as well. Unbelievable attention to detail and to its clients.
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Hanee
icon-Leisure with Partner
Leisure with Partner

10.0

/10

Reviewed 41 week(s) ago

Expedia Group verified review

Love the hotel&staff! Everyone was very kind and want to specially thank to Stephanie & Hassan for their warm welcoming and hospitality. Definitely want to repeat again for next visit to Luzern.
Xin
icon-Leisure with Friends
Leisure with Friends

10.0

/10

Reviewed 45 week(s) ago

Expedia Group verified review

Excellent location, service and staff hospitality
Marlena
icon-Leisure with Partner
Leisure with Partner

10.0

/10

Reviewed 70 week(s) ago

Expedia Group verified review

Our stay was awesome! This is a BEAUTIFUL hotel, very convent location (train & boat station, along with shopping and many restaurants are all walkable - within a mile) the staff was incredible and it exceeded all the little details. Rooms are top notch and they spared no expense on amenities.
MOHAMMAD

6.0

/10

Reviewed 74 week(s) ago

Expedia Group verified review

Over all better than avarage
NORE ALDEIN

10.0

/10

Reviewed 80 week(s) ago

Expedia Group verified review

Amazing
Angela

10.0

/10

Reviewed 84 week(s) ago

Expedia Group verified review

One of my favorite hotels I’ve ever stayed. The location is sensational! The staff are friendly and quick to help. We had breakfast and dinner at the hotel restaurants and both experiences were superb. The room was clean and had everything one would need while traveling. I can’t wait to go back and stay again!
Nathan
icon-Leisure
Leisure

10.0

/10

Reviewed 89 week(s) ago

Expedia Group verified review

Beautiful property with amazing views. The staff certainly make the stay extra special.
Yuriy
icon-Business with Friends
Business with Friends

10.0

/10

Reviewed 98 week(s) ago

Expedia Group verified review

Все сподобалось. Персонал, чистота, ресторан, готель після реновації.
Pudur

10.0

/10

Reviewed 118 week(s) ago

Expedia Group verified review

The facility and service is excellent. The buffet did not include Hot Oatmeal, though buffet includes excellent European Bakery delicacies when asked for it i was told it will be offered for extra charge which is not consistent with other hospitality
Marcelo

10.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Hotel incrível. Excelente atendimento e com ótimas instalações. Quarto novo, amplo e muito confortável, além de bela vista do lago.
ederson

10.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Hotel muito bonito! Quarto bem pequeno. Os amenities muito bons, tinha até secador dyson Staff todo prestativo.
Meng-Han

10.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

體驗滿分沒有話說 從入住開始、工作人員、房間整理 每一步都會預備你的一切 目前住過完全沒得挑剔的飯店
Richard

6.0

/10

Reviewed 26 week(s) ago

Hotels.com verified review

Es fehlte mir nun der helvetische Einschlag. Dieses Hotel war früher ein Palace; nun ist es in der Mandarine Oriental Kette und dementsprechend hat es die schweizerische Dimension verloren. Gäste kommen aus Asien und Amerika in die Schweiz… Aber hier spricht niemand mehr schweizer Deutsch und die wunderbaren Gemälde der Schweiz sind zum Teil versteckt und sollten, ganz im Gegenteil, den lokalen Charakter zum Ausdruck bringen. Auch im MO Restaurant findet man kaum etwas schweizerisches. Das Personal ist in der Regel gut, zum Teil sehr gut (Rezeption & Concierge und Valets).
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Number of reviews per page
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40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.