Close to the airport

Ok location

It’s decent for an overnight stay as it is close to the airport. However it’s silly that there is no shuttle or help to get you to/from the airport with it being so close.

We were only given one pillow each, asked for an additional pillow and were told they could not. Also when booked, we were under the impression there would be an airport shuttle. Once arrived, we were told that due to new management they are not running the shuttle anymore. Also the breakfast options are very limited. Rooms were spacious but walls are very thin and it’s pretty noisy. All in all it is fine for a layover spot.

Nicely done boutique hotel. But beds were too small. Hotel could use a shuttle service to the airport.

This little spot is a gem. Perfect for easy access to or from the airport, the Gate Boutique is high end without the price located in a quaint residential neighborhood. We were impressed with the quality of amenities in the room and the breakfast was perfect before heading to the airport. Our room had TWO balconies, one covered one uncovered. Staff was very friendly and helpful. Look no further for a Zurich airport hotel. We can’t wait to come back!

The staff was excellent!! Explained me how to go about getting transport tickets. The room was sufficient for a single traveler and the breakfast was good.

I tried to coordinate a late arrival, but no one was in attendance. Check-in instructions were not given and if they were, THEY WERE NOT IN ENGLISH (the occupant’s language of choice). I had asked that your staff communicate to me in English. Incidentally, when my son arrived at your facility, no one was there, and he had to figure out what to do next. Your staff had provided a phone number for late check-in, but when my son called the number, the instructions given were not very clear. Your staff indicated that my son’s name had been left on a “phone box or post box,” but THAT NEVER HAPPENED. Neither I nor my son received any correspondence from your staff clarifying the check-in process. I do not speak German or Swiss and I had made it clear that I preferred to receive instructions in English. Your facility is not “User Friendly.” Once checked in, the window in the room would not close. The operating device for the window was “broken” in the OPEN position. Incidentally, the room was cold. My son (the occupant) had a restless night, because of the inability to close the window and every time an airplane departed or landed, my son was startled awake from a fitful slumber. Would not stay at your hotel in the future.

Aircraft noisy, but ok at night. Comfortable and clean, modern facility.

Very pleasant boutique hotel in a good location near the airport.

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No one was at the desk to check-in for 20 minutes and we were in a rush as we were only there for the evening. Room was extremely small, did not look like the pictures at all.

The person on duty was very good and attentive But without a/c it was miserable to have any sleep plus noisy all night from the road

Reeza, front desk person found us a top sheet and wash clothes. A rarity in Zurich. Breakfast jam delicious, sprayer in shower powerful Higher than normal temperatures required portable AC with Reeza set up. Maria Plano, Texas

This was an amazing huge 3 BR and 3 bath penthouse that is as wonderful as it looks online and even better in person except warning much of Europe has no air conditioning but they had air conditioners and fans in the unit to use which was much appreciated. Really enjoyed sitting outside on the patio furniture as well. There is a very modern kitchen but no dishes only cups and glasses and a fully stocked minibar. The beds were comfortable and the bathrooms are even nicer than they look in the pictures. Really enjoyed our stay and the free included breakfast. The elevator opens up right at the door of your room. Felt very luxurious.

It was a great room, very large with multiple bedrooms. Fantastic kitchen area, modern and spacious. There was a very nice complimentary breakfast. The only issue was no AC and it it was in the high 20's while we were there. There was as small portable AC unit but there was no way to properly vent it so hot air was being pushed out to the hallway. We did have the windows open but there are no screens so a few bugs got in. Overall it was a beautiful place and would recommend it.

A now accustomed special welcome from key staff. A lovely room accompanied by a tasty breakfast next morning

Good value for the money in a mostly residential neighborhood. Easy walk to tram stop and service to airport (5 minutes) and downtown (20 minutes). Be aware that the hotel is under a flight pattern and jets are quite loud during daylight hours. But first rate lodging overall.

Very clean, close to restaurants and grocery, minutes away from airport, delicious fresh breakfast, excellent customer service

The fact I we prevented from staying. We arrived at 00.30h. Doors were locked with no clear instructions and out of hours contact phone not answered. Our late arrival was due to 2hr flight delay due to adverse weather at Zurich airport affecting all inbound and outgoing flights. Fortunately we found a nearby hotel but at a higher cost. The following morning we received a video message sent at 22.45 with instructions on how to access room key in secure box. A 2nd text message sent at 23.48 said “Hello, unfortunately there was an overbooking and for this reason you cannot stay with us today. The money that was debited from you has already been returned. Best regards. The Gate Team”. Earlier in the day I phoned 5 times using the contact number on the Hotel.com App. Every time, it went to voicemail with a German-only message. I am not happy with this experience: I pre-booked several weeks earlier, I used the contact number provided in confirmation email, and had no reply from the hotel until 22.45 (when I was airborne) which was followed by a contradictory text close to midnight announcing an overbooking. Whilst the money has been refunded, I had to pay an extra £30 excluding breakfast. I am also seeking compensation for unwanted disruption and stress.