I travel frequently and am a Gold member with Expedia. I always book flights, hotels, and rental cars through their website because I trust them. However, this time I am very disappointed with the conditions my family and I experienced during our stay. The hotel was nothing like what was advertised on their website. It was dirty, old, in poor condition, lacked facilities, and was not convenient in any way. Additionally, the front desk staff were unwelcoming and unfriendly towards us. This was supposed to be a vacation for my family and me, and we are extremely disappointed.

Charged us a hefty "cleaning fee" yet we had no in-room service, walls/doors had dirty smudges, and we were required to take out our own trash and wash all our dishes by hand because the dishwasher top tray was stuck shut and already full of dishes. Overall: worn, tired, and neglected. No dishclothes, sponges, or decent potholders. Dirty mugs on shelf. Burned out bulb over kitchen sink, towels so worn there were holes and frayed edges. Despite a shelf of DVDs, there were no instructions for the player (it didn't even appear to be hooked up). A bathroom door wouldn't latch without brute force and loud bang. Given no A/C or de-humidifiers, we had to keep all windows open despite frequent sewer odors from a nearby treatment plant. Many of the vented windows and shades were worn to the point of not opening/closing properly. Needs work!

It’s was wonderful being so close to the ocean however the property was old and it showed. The price point was good which is why it was the way it was.

Very surprised that coffee wasn’t supplied Would have thought at this price point that there would be some coffee supplied for each day stayed there. Thank God we had a rental car and McDonald’s wasn’t far away

Property well decorated and accommodating with all essentials. Just be aware there’s no A/C and during heat of day it’s quite warm. This property is on the ground floor so limited air flow at certain times of the day.

Perfect family spot. There was plenty of space for us, with full kitchen and beautiful view of the ocean. It was quiet, relaxing, and laid back.

Average experience overall. Cons: Our stay needed renovation - wooden rollup blinds did not work properly, very little privacy due to the blinds and glass windows, wooden sliding doors were off the hinges and did not close properly, many kitchen items were dirty/dusty, TV drawer had DVDs but was also filled with random dusty cables and other items. Pros: Great location as a midpoint to visit different parts of the island. Plenty of parking with easy check-in and check-out. Laundry area is a plus (though you need to provide your own detergent). Friendly staff.

The overall property is excellent, beautiful, well kept. The Pool and BBQs were used every day. Easy access to the bike/walking path to Lydgate beach. Our unit, # one one two was terrible. Old, broken wooden, heavy sliding shutters for the main windows viewing the ocean. So no privacy. Its screen had to be fixed. Most of the window roll-up curtains did NOT work. The kitchen is outdated, most drawers did not open easily. The kitchen sink was broken and had to be fixed. this was important because the dishwasher was broken! Most of the fan and light switches were failing or hard to adjust. I was getting shocked by the light fixture in the middle bathroom. This unit ONLY had a beautiful view, NOTHING else to brag about.

We love the area but our condo was very outdated and there is no airconditioning and there are no beach chairs/umbrella for using on the nearby beach.

My family which includes my wife, 8 year old handicapped son, and au pair stayed at Castle Hana for 9 nights. I purchased two oceanfront rooms. Overall, the location is great. Rooms were ok considering they are condos. This is all the positive i can really say. Here were our issues. 1. We checked in around 10pm on a Saturday night. Security was at the front desk. Although I purchased 2 rooms, they only had one room for us. We moved everything into one room which had only one bed. The property manager would not take our calls. The security could do nothing. Turns out, the second room was in our au pairs name. 2. Our rooms were supposed to be ocean front with an ocean view. Instead our rooms were both in front of the pool and there was no ocean view. If Expedia were setup like VRBO, I could’ve selected an exact unit. Either way, this was not what I paid for. Expedia receipt actually says ocean view. 3. The beach was filled with debris and the water is too rough to swim in. 4. When booking or at no time did the property alert us they were pressure washing and painting the property during our stay. 5. The pool had a heater they never turned on the the ocean was actually warmer. 6. Having no air conditioning is fine until the dozens of cats routinely fight around 3am. 7. The property is non-smoking. Someone in our building was smoking every night. The security guard woke us at 10am trying to catch the smokers. We were all asleep.

Has very thing you need. Very cute! And beautiful scenery

What we liked about this property exterior was well-groomed and landscaped. Property was beach side and walkable to other nearby beaches. What we didn't like were roosters waking us up at early hours of the mornings! Property accommodation unit was dated and dirty. We strongly believe the cost paid for our stay should have included more amenities and at least a clean unit prior to and during our stay!

Ocean view was fantastic. Condo was large and well laid out. Walkway that spanned the property and adjoining parks was great! Pool was small, but under utilized by others, so it was easy to use. Breeze cools the unit so AC is not required. However, a lot of condensation at night. Cleaning policy does not make it suitable for longer stays - garbage builds up; floors were gross. Would recommend for short stay (2-3 nights).

The place was nice the reception not as nice” Tia” was not friendly when we asked to change towels but the property was lovely and I liked that they offer beach chairs , cooler and everything we needed for the beach.

The views were amazing. We had an 2 bdrm 2 story ocean front apartment. Very relaxing hearing the ocean roaring in front of us.

Nice place

Nice property with ocean front rooms; nice ocean breeze and ocean sounds thru out day and night. Clean property with security walking around after hours. Plenty of parking. Clean, good sized, gated pool with shower next to it. Some homeless (I assume) walking around but they didn't bother people from what I saw; did see a tent or 2 on the sand. Nice area with a soccer field, park, etc in walking distance. Lots of nice greenery and feral chickens, roosters. Condo was nice and spacious enough. Could have been slightly more updated. Had old, worn, spotty upholstery on the dining chairs (looked similar to mold spots). The pull out couch bed mattress needed to be replaced as my poor kids didn't notice but I'm sure they were probably sleeping on the springs; mattress was nice and worn. Dirty looking spots on everything like carpets, handles, fridge door, etc...looks like rust or just yuck but it's the red colored sand/volcanic rocks...no AC which was fine as the open windows and sliding door allowed for plenty of cool ocean breeze to come in BUT the ceiling fans should be replaced as they are peeling and not aesthetically pleasing...I turned them off at one point and thought I saw either a bunch of dirt and dust piled on it or insulation (random I know but that's what came to mind)...I then realized it was just the warped fan blades. Otherwise good stay here with no real complaints!

Lovely, low key and mellow spot that feels like your own little vacation condo! Close to grocery shopping and a small local town and only 45 minute drive from larger cities and hotter tourist spots. The pool and bbq were an amazing edition to our already full kitchen in our room and staff was helpful but not intrusive. We loved that it didn’t feel like a hotel, but rather your own space. Amazing and affordable!

This condo is centrally located . Kitchen is well appointed for all your meals. Very private and quiet. The view is unbelievable ! Received at check in from a beautiful native Hawaiian that is very proud of her heritage

It was over all an excellent experience. Will come back for more.