Club Wyndham Shearwater

Unit was updated and had an amazing view of the ocean.

Misleading Room Descriptions and Lack of Attention to Detail We were very disappointed with our stay at this hotel. The room we booked was advertised on both Expedia and ExtraHolidays.com as having a full ocean view, with photos showcasing stunning, unobstructed vistas. However, upon arrival, we discovered that only timeshare owners are offered full ocean-view rooms, and we were given a partial view instead. This was incredibly misleading and feels like false advertising. If full ocean views are reserved for timeshare owners, this should be made clear in the booking details. To make matters worse, the room alarm had been left set for 6 a.m., which woke up our baby—definitely not how we planned to start our vacation. When we brought this up to the staff, they claimed housekeeping has no way of knowing if a previous guest left the alarm on. I had to personally show them the indicator light that clearly shows when an alarm is set. It’s frustrating that such a simple issue wasn’t addressed as part of the standard room preparation process. Another point to note is that the hotel has no air conditioning. While this wasn’t a big issue for us during our stay, it’s something that isn’t advertised clearly, and it could be a dealbreaker for others depending on the time of year. Overall, the lack of transparency in advertising and the oversight in basic room checks left us feeling let down.

Goid

I was notified hours before checking in (while on my flight to the location) that they would not be able to accommodate my stay. The representative told me that the room was part of a timeshare and no longer available to me. This was odd since I received confirmation the night before that my room was ready for checkin. The alternatives provided were not in the same location nor would they comparable. I chose to get a refund and was fortunate enough to find a nearby airbnb as nearby resort locations were booked. Unfortunately the cost of the location was higher and unexpected. This experience was completely unacceptable and I caution anyone looking to book this location.

Beautiful location right on the coastline. Friendly staff. Cleanliness top notch. Enjoyed food trucks on site. Convenient location for the beach, Makai Golf Club, Lumahei beach and Hotel 1. Recommend visiting!

The only issue was the distance to main attractions like Waimea Canyon, but it was a gorgeous stay and we thoroughly enjoyed our time there.

3.5 stars feels about right. Nice ocean views, big balcony, and lots of space. Furnishings are of a good but not great quality, a bit dated. We were given an accessible unit for some reason, though we did not request one. The front desk at Shearwater has very limited hours, so if you are checking in after 4 PM, you have to check in at the sister property.

Fantastic! Everyone should stay here

a lot of rust around the rooms. not very clean inside.

Great location and view. Nice patio a bathrooms both were moldy though. Check in is off the residence at a sister property that I wasn’t aware of.

It is an amazing property and we will likely stay there again. My main complaint is that the unit listed on the hotels.com website is not the unit that we received. The site showed an oceanfront unit with the balcony in the master bedroom overlooking the water. The unit we received had an ocean view from balcony but not the expansive view showed in the listing. I would have spent more money for the view but specifically chose that room because of the view.

Not much food, groceries, transportation or beaches around hotel. Everything is at least 30min walking and prices are extremely high compared to Lihue or Poipu beach.

Beautiful views. Quiet grounds except for the roosters! They will not let you sleep in past 530am

Check-in was at a sister hotel, staff were friendly and accommodating. We had room #313 top floor we had partial view of the ocean & golf course was awesome. Had 2 bedrooms & 2 bathrooms, fully furnished kitchen & living room; washer & dryer; balcony with ocean view.

View

clean and quite

It was beautiful experience thank you We will be back.

The views are the best ever. Very well located. Our 2 bedroom unit was very large. The patio was great. The stairs to the third floor were horrible. The lighting to find the units in the dark were horrible (wouldn’t take much to put lights at the room number signage in the parking lot!) and the parking is tight. But having said this, I’d stay there again but make sure I’m not in the third floor.

Amazing location.

We were moved from the Shearwater to the Ka Eo Kai as a result of overbooking. The Ka Eo Kai is not ocean side. Although we were quite disappointed with the move as we were looking forward to the Oceanside views the Ka Eo Kai was really nice and the staff was very helpful. We ended up with a distant but gorgeous ocean view over the golf course out front and mountain view in back. The unit was a little dated but still very comfortable for a family of five. No AC but the ocean breezes made up fo that. So although we started out a little frustrated overall I would recommend the Ka Eo Kai