Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard

The room wasn’t super clean •

Clean, friendly, helpful

The elevator was broken for a day.

With nearly $200 per night, parking should have been included. Yet, I was being charged $26 to park my car per night .

From when we walked in the person at the front desk wasn't very friendly or inviting. More rude and dismissive as we asked abt coffee shop and jacuzzi. On our way up the room a humidity smell in the halls then we find a machine trying to remove the apparent water leakage all over the hotel. We walk into room and tiles missing from the roof and as soon as we step in the bathroom huge puddles of water coming from what looked to be the ceiling exhaust. When we called he again was rude and tryed and lie about the spa or jacuzzi. The man said well we do have one but you can't go in it now its only open till Sundown

The bed was clean and comfortable. However, I was disappointed the fridge was loose and unsteady in room 816, it was not secured and hazardous. I could not access. The next day clean up was not done well. Bed was made, bath towels were picked, up, but the ironing board and iron was left in place, the ice bucket was not changed and provided with a clean bag.

Breakfast was not very good. It seemed like bad fast Food.

Staff were like robots , hotel wasnt anything special, had to complain 3 x to get them to turn the spa heater on , dont buy anthing from the little store prices are rediculous, worse than an airport (rip off).

Once we were check in and had access to our the room was not cleaned well at all one sink was dirty and shower was really dirty to the point were I just decided I would have to clean. Me and my company will not be coming back to this location I hope they improve

Newly renovated rooms! Clean, comfortable and breakfast is amazing!

Wonderful stay. Only bad things was parking was charged and not on reservation page. It wads HIGH priced $24.99 to park handicap in front of building (self parking) for one night! That is super high and never have we paid more then $5 for this self service! Also not able to use internet from check in time till next morning and we lost rental business needs because we were not able to use internet to solve problems back home.

They were remodeling when we showed up. The 1st room we were given stank so bad of sulfur we had to switch rooms. The second room was better than the first but only by a little. Mold in the bathroom, tub drained very slowly, cooler was missing parts, and the room was very dated. We asked if maintenance could fix the tub but nothing was done. Ice machines only on every other floor. 2 of the 3 didn’t work. In my opinion, the hotel should be shut down until repairs are complete. Hilton should be embarrassed to have their name on it. I will say that breakfast was very good. I have never written a review this bad but this hotel deserves it. Also, paying over $100.00 to park my own car for 4 days is ridiculous. Almost forgot, hot tub had its own set of problems

Katelynn at the front desk was just joyful and amazing.

Awful. They are cashless hotel, did not know. Coffee maker did not work. No way to charge iPhone in these rooms. Sat in the car at night to charge it. No wand for accessible handicap shower. We got moved to a new room but here there was a Very dangerous shower annd although shower curtain was closed, when shower was done, the water on the floor was out to the door. Caretaker had to wipe up entire floor with towels or handicapped person would have gotten seriously injured. People need to be made aware of this serious water accumulation on the floor before showering. Waiting for our money back as this trip was a lot more work than relaxation. Notified hotels.com. Hotel said we should have let them know if problem and they would have sent someone to mop it up. They don’t understand the floor had to be wiped before you stepped. Would not have made it to a phone to call without slipping and falling. Customers beware of slip and fall danger. Waiting for a total refund for this not as described handicapped room. Hotel room was totally outdated Thank you.

Very spacious rooms

Embassy suites is always a great choice. They have a nice evening cocktail hour with light snacks, and their breakfast is very good. There's make to order omelets and the coffee is actually good!! Nice room with comfy bed and nice, hot shower. All in all an excellent place to stay!

Good time renovation was loud. Devin and Eddy were great!

The cleaning women were superb but the front desk staff and the two breakfast chefs were unfriendly.

Not to happy.

Place was beautiful, nice and clean