Extended Stay America Suites Albuquerque Airport

The facility was filthy starting from the parking to the checking. I wasn’t aware of the type of hotel this was. There was grime and garbage all over. Walls smeared with who knows what. The room had a terrible smell sick yellow lighting. The walls had marks all over them. The bedding was so gross looking I had taken my emergency blanket from my vehicle and laid it over the bed to even sleep. The shower was grimy with mold rings at the base and had no scent of recent cleaning. I did not step foot in it. Overall I genuinely was debating just eating the cost and sleeping in my vehicle. If I’d had had my family with this trip I’d had left immediately. 0% recommend this place. Additionally the check in clerk was terse and interrupting sought to correct rather than listen to any genuine questions. The most pleasant experience was checking out. This individual at least had a smile and was helpful however there was no check out receipt offered of any kind.

Great service

Great service from staff

The only thing I didn't like was the mini fridge

The bathroom was good except no place for toiletries while getting ready. It was very noisy. No chairs for the table, only 1 rickety office chair. Not friendly for an extended stay.

Clean

Good price and pleasant staff but the room was not well cleaned. Very poorly cleaned in corners and edges.

No remote for the TV. I had to go down to the front office to get a remote.. If you’re extended stay, there wasn’t even a pot in the room to use to boil water. I stayed at many extended stay and this was the very minimalist extended stay place ever.

It was just great they are very accommodating and they have good coffee

Was convenient from the airport, easy access to UNM.

The room and I'm sure the peopee

The staff was intent on getting extra money or if they're being payed commission, which I highly doubt. However, they took every opportunity to charge me extra even going so far as to say that I had booked. The "wrong room". Unbeknownst to me one staffer even went as far as circumventing the Expedia app and charging me for the room directly through the hotel. The entire room was infested with roaches. This will be my first and last stay with Extended Stay Suites Albuquerque Airport.

Customer service was great, Mack was really nice and personable! Walking into the room at first glance it did not look too bad but the floors were so gross! Looked like they had never been mopped! There was built up gunk on the sides of the bed. The sheets did look new but the pillows were horrible. No cushion at all. The desk chair had some very questionable stains on it. If ever in the area again we will definitely be choosing another hotel.

Good hotel

Helpful staff

Very cozy..nice and quiet

Staff is great! Very friendly and does meet customer service satisfaction. Kudos and keep up the good work!

Dirty floor and AC strong burn smelling

Very unsafe feeling for wife and children

Drove all day to get here and finally arrived at 1 am and couldn't check in. Apparently they were doing a night audit and system shuts down during audit. Told to sit in car and wait. Ive traveled 30 years on business and have never had an issue checking into a hotel. We waited 25 minutes and went to another hotel. I would like a refund of this charge.